More than 100 easyJet passengers have been left stranded in Milan after their flight left without them following long queues at border control, it has been reported
More than 100 easyJet passengers are reportedly stuck in Milan after their flight departed without them.
Numerous travellers have turned to social media to voice frustration over lengthy queues lasting up to three hours at border control as they attempted to depart from the Italian city’s Linate airport.
There are also claims that several passengers fell ill after standing in sweltering conditions while waiting for their easyJet flight on Sunday evening back to Manchester Airport. EasyJet has reportedly stated it was assisting passengers but insisted the circumstances were beyond their control, reports the Mirror.
“The airport held us back from joining the queue to allow the BA flight to go. We did everything that easyJet asked, got to the airport with 3 hours to spare. Went to the EES to be processed, which we were refused entry. 2 hours we stood there,” wrote one person on Facebook.
Kiera, 17, from Oldham, says she and her boyfriend are now facing a 20-hour wait at the airport before they can board another flight tomorrow. “We got here at 7.30pm for our flight at 11pm so were super early. We got to Border Control and it was a massive queue of people. I wasn’t feeling great anyway because I think I’d got food poisoning,” Kiera told the BBC.
“At about 10.50pm they brought some water over for people, and when we got to the front of the queue someone asked us if we were going to Manchester, and told us our flight had just gone.
“There were only about 30 people got on the plane, and about 100 people didn’t.” Kiera explained that securing replacement flights will now set them back £520, and they’ll be forced to travel via Gatwick instead of Manchester.
Ensure our latest stories always appear at the top of your Google Search by making us a Preferred Source. Click here to activate or add us as your Preferred Source in your Google search settings.
Another passenger, Adam Lomas, 33, from Wakefield, has found himself stranded alongside his wife Katy, 31, and their four-month-old daughter. He reportedly said: “We have been sat at the airport for hours. A few people have been on the phone to easyJet. I attempted to contact them but just got chatbots and then there were audio issues and they couldn’t hear me and after five or 10 minutes they hung up.
“We are trying to find a hotel and we are going to have to book a flight to London and then get from London to Manchester because our daughter’s babyseat is there.”
An Easyjet spokesman has reportedly attributed the hold-ups to delays at passport control linked to the new European Entry/Exit System introduced last October. He said: “We are aware that some passengers departing from Milan Linate today experienced longer than usual waiting times at passport control and we advised customers due to fly to allow additional time to make their way through the airport.
“We have been doing all possible to minimise the impact of the airport queues, holding flights to allow customers extra time and providing free flight transfers for any customers who may have missed their flight including EJU5420 to Manchester.
“We continue to urge border authorities to ensure they make full and effective use of the permitted flexibilities for as long as needed while European Entry / Exit System is implemented, to avoid these unacceptable border delays for our customers. While this is outside of our control, we are sorry for any inconvenience caused.”
easyJet has been approached for a response.


You must be logged in to post a comment Login