The disruption, first reported on Monday (June 1) remains unresolved today (Thursday, June 4), leaving customers facing continued difficulties accessing mobile signal and 5G data.
According to the signal checker website, customers on a number of major networks, including Three, Vodafone, Smarty, Lebara, Voxi, ID Mobile, Talkmobile and Asda, are still experiencing 5G connectivity issues across parts of the town.
Three connectivity in Darlington, parts of white show no connection, light red are where 5G connectivity is good outdoors only, dark red where it is good outdoors and indoors (Image: THREE)
Vodafone has apologised to affected customers and said network upgrade works are behind the problems.
Meanwhile, O2 has confirmed “vital” upgrade works are taking place in the Darlington area, warning customers they may experience intermittent disruption while the improvements are carried out.
Vodafone connectivity in Darlington, parts in grey show no connectivity, red is limited, orange is good outdoors only and green is good (Image: VODAFONE)
A spokesperson for Vodafone said: “We’re sorry to customers who are affected by issues with their services in Darlington.
“One of our infrastructure partner’s local sites is currently impacted and is undergoing network upgrade works.
“Our networks team and infrastructure partner is aware of the issue and are working hard to restore services.”
O2 connectivity in Darlington, parts of orange show areas where 5G connectivity is not good indoors, blue is where connectivity is good both indoors and outdoors. (Image: O2)
An O2 spokesperson previously said: “We’re carrying out upgrade works in the Darlington area to improve network performance and ensure customers continue to receive the best possible service.
“While this vital work takes place, there may be some intermittent disruption and we apologise for any inconvenience this may cause. Other masts in the area are providing normal service levels.”
“In the meantime, we’d encourage customers to enable Wi-Fi calling on their device, allowing them to make and receive calls and texts over any broadband network.”
Customers affected by the outage are being advised to enable Wi-Fi calling where possible to continue making and receiving calls and texts while work on the network continues.
No timescale has been given for when service will come back on, despite network providers being asked by the Echo.
While payouts aren’t automatic, Ofcom dictates you may still be entitled to a pro-rata refund or account credit if the outage is long and severe. You should reach out to your provider to request this.
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