A spokesperson for the dental practice confirmed they have “already undertaken significant work across the practice”
Concerns related to the management of medical emergencies and infection prevention risks have been raised at a Cambridge dental practice. Antwerp House Dental Practice in Cambridge has been served with a warning notice for “failing to meet the regulations related to good governance” by the Care Quality Commission (CQC).
In a report published on May 7, it was revealed that the clinic, located on Brookfields, had not met all the regulations in the area ‘well-led’. The inspection raised concerns that the processes in place “were still ineffective for identifying and managing all risks” including in the maintenance of equipment, management of medical emergencies, infection prevention and control and the control of substances hazardous to health (COSHH).
Other concerns included complaints not being responded to “appropriately” as the CQC were shown the most recent complaint which had not been managed in line with their policy. The practice was unable to show the inspector any previous complaints as no log was present.
The CQC had previously undertaken an announced on-site inspection of Antwerp House Dental Practice in February 2025 which found the registered provider was “not providing safe or well led care” and was in breach of Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance).
Following this, the practice was issued with a warning notice for Regulation 12 and conditions were placed on the provider’s registration relating to Regulation 17.
A further inspection was carried out in May 2025 which found that the practice was providing safe care and treatment however, time was still needed for the improvements to be fully embedded. In the most recent published assessment, in April 2026, it was determined that “whilst some improvements had taken place, the practice had still not met all regulations and remained in breach of Regulation 17”.
A spokesperson for Antwerp House Dentistry said: “The CQC report confirms that Antwerp House Dentistry is providing safe, effective, caring and responsive care to patients, which our team is extremely proud of. While the inspection identified areas for improvement relating to governance processes and fire safety compliance, we have already undertaken significant work across the practice, including major fire safety upgrades and further strengthening of our governance, compliance and risk management systems.”
The report states: “The provider had made insufficient improvements to put right the shortfalls and had not responded to the regulatory breach we found at our inspection on 4 February 2025. We have told the provider to take action. We will be following up on our concerns to ensure the provider has made the required improvements.”
Further betterment was found to be needed to “strengthen oversight” with clear processes to monitor completion of key tasks. This included servicing, training, audits and risk reviews, within required timeframes, so that the practice can demonstrate “sustained improvement and consistent assurance for patients and staff”.
The spokesperson for the practice added: “We recognise that embedding these improvements takes time, but patient safety and quality of care remain our highest priorities throughout. We are also very proud of the positive feedback we consistently receive from patients regarding the care and support provided by our team.
“We remain fully committed to continuous improvement and to working constructively with the CQC to ensure the highest possible standards are maintained.”
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