Customers fume as Sony removes key features from smart TVs

And some of the affected models were only released last year.

A support page on the Sony website now warns customers that the company will be altering its service in “late May 2026.”

Antenna users will get a greatly reduced experience.

“Program information may not appear depending on the channel,” Sony says , and “Only programs from recently watched channels may be shown.”

Channel logos won’t be displayed in the program guide, and thumbnail images in program descriptions will also no longer be available.

It’s not clear why Sony is removing the features, but the Japanese firm said it apologises “for any inconvenience this may cause”.

The firm has announced eight unexpected differences that some viewers will notice from late May.

As a result, customers have not taken the news well.

On Reddit, user NewsCards said the move risked Sony gaining a reputation as “a penny-pinching brand willing to take away established features that 19% of their customers use, just to save a few bucks.”

User tuppertom chimed in by adding: “Looks like I can stroke Sony off of my shopping list.”

“Starting in late May 2026, the availability of certain TV Guide (Program Guide) and display features will end on 2023-2025 BRAVIA TVs,” Sony said.

“We appreciate your understanding and apologise for any inconvenience this may cause.”

Full list of affected models:

The models affected are:

• 2025: BRAVIA 8 II (XR80M2)
• 2025: BRAVIA 5 (XR50)
• 2024: BRAVIA 9 (XR90)
• 2024: BRAVIA 8 (XR80)
• 2024: BRAVIA 7 (XR70)
• 2023: A95L series

If you’re not sure what model your TV is, you can usually find it in the settings or on the sticker on the back/side of your TV.

Do you have a Sony TV? Let us know if this affects you in the comments