The Department for Work and Pensions has confirmed steps to speed up processing of new Attendance Allowance claims, with a target of clearing 90% within 30 days
The Department for Work and Pensions (DWP) has confirmed it is taking measures to “speed up and streamline the processing of new Attendance Allowance claims” as part of its broader Service Modernisation programme. Pensions Minister Torsten Bell stated that the goal is to clear 90 per cent of all new Attendance Allowance applications within 30 days.
Mr Bell noted that most claims are being processed within approximately three to four weeks, a timeline that has been “supported by increasing uptake of the new digital application route”.
In Scotland, pensioners can no longer claim Attendance Allowance and must instead apply for the devolved equivalent – Pension Age Disability Payment (PADP). According to recent data from Social Security Scotland, the average processing time for PADP at the end of January was 10 working days (two weeks).
The DWP Minister’s remarks were in response to a question posed by Labour MP Nadia Whittome, who queried ‘what assessment has been made of the potential impact of current waiting times on decisions on claims for Attendance Allowance’ particularly for claimants undergoing active cancer treatment such as chemotherapy, reports the Daily Record.
In a written reply to the Nottingham East MP, Mr Bell said: “The Department keeps Attendance Allowance processing times under review and recognises the importance of timely decisions for older people, including those undergoing significant medical treatment.
“Through our wider Service Modernisation programme, we have taken steps to speed up and streamline the processing of new Attendance Allowance claims.
“We are now working to a target of clearing 90 per cent of new claims within 30 days, and current performance shows that the majority of claims are being cleared within around 3 – 4 weeks, supported by increasing uptake of the new digital application route.
“For customers who are nearing the end of life, we operate a dedicated fast-track process under the Special Rules for End of Life, where claims are prioritised and typically cleared within eight days.
“The extension of the end of life definition from 6 months to 12 months ensures more people with advanced conditions can benefit from this expedited process.”
Recent DWP statistics reveal that at the end of August 2025, more than 1.7 million older people were in receipt of additional financial support via Attendance Allowance. Comparable figures from Social Security Scotland show that over 175,500 individuals aged above 66 are receiving monetary assistance through Pension Age Disability Payment.
Both benefits presently offer either £73.90 or £110.40 each week and as they are generally paid every four weeks, this equates to either £295.60 or £441.60 per payment period. The weekly sum someone receives depends upon the level of care they require. The amount someone receives depends on the level of support required, and the benefit is designed to assist people of State Pension age with daily living costs, which can also help them maintain independence in their own home for longer. It’s important to note there is no mobility component attached to Attendance Allowance.
The benefit supports people with a disability, long-term illness and mental or physical health conditions.
Who can claim?
You should apply for Attendance Allowance or PADP if you have a disability or illness and need assistance or supervision throughout the day or at times during the night – even if you don’t currently receive that help.
This might include:
- Help with your personal care – for example getting dressed, eating or drinking, getting in and out of bed, bathing or showering and going to the toilet
- Help to stay safe
You should also apply if you have difficulties with personal tasks, for example if they take you a long time, you experience pain or you need physical help, like a chair to lean on. Attendance Allowance isn’t just for people with a physical disability or illness.
You should also claim if you need help or supervision throughout the day or night and have:
- A mental health condition
- Learning difficulties
- A sensory condition – if you are deaf or visually impaired
Pensioners in Scotland
Individuals aged 66 and over should apply for the Pension Age Disability Payment, which is managed and delivered by Social Security Scotland. Comprehensive information can be found on MYGPV.SCOT.
What amount could I receive from Attendance Allowance?
You could be eligible for either £73.90 (lower rate) or £110.40 (higher rate) per week.
The funds can be used in any way you see fit and could assist you in maintaining your independence at home for a longer period.
This could include:
- Paying for taxis
- Contributing towards bills
- Employing a cleaner or gardener
Can I apply for Attendance Allowance even if I have savings and other income?
Indeed. Attendance Allowance isn’t means-tested so your other income or the amount of savings you have doesn’t matter – there’s no upper limit. It is also tax-free and you will be exempt from the Benefit Cap, meaning no money will be deducted from any other benefits.
Will Attendance Allowance impact my State Pension?
No, it won’t affect your State Pension and you can even claim it if you’re still employed and earning an income.
How does Attendance Allowance influence other benefits?
If you receive Attendance Allowance, your other benefits might increase. These include:
- Extra Pension Credit
- Housing Benefit Reduction
- Council Tax Reduction
How do I submit a claim?
To apply for Attendance Allowance, you’ll need to fill out a lengthy claim form. Although it may seem intimidating initially, assistance is available from Citizens Advice and Independent Age.
Complete information on how to obtain the application form by post or over the phone can be found on the GOV.UK website here.
What happens if I am about to reach State Pension age?
If you are considering applying for Attendance Allowance as you approach State Pension age, it might be more beneficial to claim Personal Independence Payment (PIP) immediately – you could potentially receive more money.
Who cannot claim Attendance Allowance?
Attendance Allowance cannot be claimed if you reside in Scotland, instead, you will need to apply for the new devolved benefit Pension Age Disability Payment. Full details can be found on MYGOV.SCOT.
You won’t be eligible for Attendance Allowance if you already receive PIP or Disability Living Allowance (DLA) to cover your care costs. If you apply for Attendance Allowance whilst receiving DLA, the DWP will typically reassess your DLA award instead.
You can renew your PIP or DLA when the current award expires provided you still meet the eligibility criteria. If your renewal is unsuccessful, you can apply for Attendance Allowance instead.
More information about Attendance Allowance can be found on the GOV.UK website here.





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