Emirates has issued a statement to passengers affected by ongoing travel disruptions
Emirates has released a statement concerning its flight operations amid “ongoing disruptions” stemming from the Middle East conflict. The airline’s support account posted an update on X for affected passengers as numerous services remain grounded.
The carrier has confirmed that all scheduled flights to and from Dubai will remain suspended until the end of March 7, extending beyond the previously announced deadline of March 4. However, they continue to operate “a limited number of passenger repatriation and freighter flights”.
A number of Emirates services have already touched down in the UK, bringing much-needed reassurance to anxious relatives and friends. These flights have landed at multiple airports, including Edinburgh and London.
This development comes as the Iran conflict reaches its sixth day, with numerous flights expected to transport stranded British citizens home from the Gulf area. The first Government charter flight and British Airways commercial service from Muscat were due to arrive in the UK during the early hours of Thursday.
Yet a technical problem at the Omani airport stopped the first chartered aircraft from departing as scheduled. It is now anticipated to depart later on Thursday, reports the Express.
Emirates’ social media announcement represents the airline’s most recent communication from its support team on X as of March 5. The statement acknowledges that the airline’s support team is managing a substantial number of customer queries and is working to address them at the earliest opportunity.
The carrier stated: “Due to ongoing flight disruptions, our Customer Care teams are experiencing exceptionally high volumes. We’re working to resolve all enquiries as quickly as possible. Rest assured, all cancelled flights will be rebooked or refunded as soon as possible, based on your preference.”
Passengers impacted by the recent wave of cancellations have been provided with guidance on what steps to take. The airline has outlined several options, including making contact, requesting a refund and liaising with your travel agent.
Emirates explained: “Direct Message: DMs are the most efficient way to contact us right now. Please expect a 48-72 hour wait before we are able to respond. You can DM on X at http://emirat.es/xdm.
“Phone: Only call us if you are in need of very urgent assistance. Please be patient and expect a wait on hold of up to 2-3 hours. Contact numbers for your country can be found at http://emirat.es/support.
“Refunds: You can request a refund for your booking if it is on or before 12 March without contacting us. Just fill out the form at http://emirat.es/refund.
“Travel Agents: If you booked via a travel agent, please contact them directly for assistance with rebookings and refunds. If your enquiry is not urgent, please visit http://emirat.es/flightstatus for the latest updates, and contact us at a later time. Please also make sure your contact details are up to date at http://emirat.es/managebooking so we can keep you informed.”
The carrier concluded its statement by outlining additional measures available to travellers needing extra help. “If you need further assistance, DM us with your booking reference and flight details, and we will get back to you as soon as we can. Thank you for your trust and patience,” it said.