Poppy-Rose Brown got tickets for her and her mum to go see the singer on his ‘Together, Together’ tour
A Harry Styles superfan was left in tears after a 300-mile trip to the star’s Wembley gig. Poppy-Rose Brown got tickets for her and her mum to go see the singer on his ‘Together, Together’ tour on Friday, June 12.
The 18 year old forked out around £300 on tickets that she said were listed as from Ticketmaster but that she said she bought through a reseller website called Hellotickets. Poppy said the duo travelled from their home in Padstow, Cornwall, to Wembley where she bought merchandise before heading to the entrance.
However, after Poppy scanned her ticket and went through the turnstile, she said her mum Michelle tried to go through but it did not work. Poppy claims staff were ‘rude’ and did not let her mum enter through a different entrance, advising them to go back to the ticket office.
The house-cleaner claims she was escorted out through an emergency exit and went to the Ticketmaster stand where she was asked for her and her mum’s ID. Poppy said she was ‘in a flood of tears’ after the Ticketmaster staff member told her it was not possible to retrieve the tickets due to them being bought through a reseller website.
Wembley Stadium said they ‘strongly encourage’ all fans to only purchase tickets ‘only through authorised channels’. Poppy-Rose said: “We were really excited. On Friday we made our way to Wembley. We got ready and everything at the hotel.
“I scanned my ticket and went through the turnstile absolutely fine. I had both tickets on my phone and I passed the phone to my mum so she could scan her ticket. She had pushed the turnstile and it locked.
“I was trying to talk to the people on my side to see what I would do. They went and got the supervisor and he wasn’t helpful – all he said was ‘you need to go to the ticket office’.
“We tried to scan our tickets again but because we scanned them already it looked like we were trying to double scan and get another person in. They told us to go out of the venue. I went out the emergency exit and went to the ticket office with my mum.
“I went to one that said ‘Ticketmaster’. My ticket said Ticketmaster but I bought them from Hellotickets. She asked us for both of our IDs and scanned our codes. At Wembley there was no signal and the Wi-Fi was shocking.”
‘They came out and said ‘we are really sorry”
She went on: “She came back and said she was really sorry but she couldn’t re-issue our tickets. They were sold by somebody else on Hellotickets and it wasn’t in my name, which is unfortunate. They said ‘you can buy more tickets or you will just have to go’.”
Poppy said she contacted Ticketmaster who reportedly said she needs an official paper from Wembley denying her access to the stadium in order to be refunded. Poppy-Rose said: “I’ve emailed Hellotickets, Ticketmaster, Wembley stadium. Ticketmaster asked for a piece of paper to say we couldn’t go into the venue but they never gave us that.
“They can’t go through with the refund if they don’t have that. It was horrible. It is so much money and we’ve been to a Harry Styles concert before and it was the best thing we’ve ever done.
“I’m quite an anxious person so being in a big stadium with hundreds of thousands of people is scary anyway, to be denied entry is even worse. I fought the anxiety and went all the way to Wembley to be told I couldn’t enter because they would not just open the turnstile when they saw me scan the ticket.
“They just wouldn’t help, they were so rude. It was like it wasn’t their problem.”
Poppy said the two had travelled up to London just for the concert, spending more than £300 on accommodation and transport. Poppy claims she has been ‘obsessed’ with Harry Styles for many years.
Poppy-Rose said: “We planned to travel up to Wembley to stay in London. It’s not just like a quick trip because we live in Cornwall.
“I drove up, which is £50 there and £50 back. The hotel was about £209. Obviously, we were buying food and transport. I’ve been to concerts when he was in One Direction, been to his tours, I’ve been obsessed with him since I was four years old.
“It was so horrible. We were in floods of tears. It’s just sad.”
After sharing her ordeal on social media and calling out Wembley Stadium’s lack of help, Poppy-Rose says the venue have since offered her two VIP tickets for a different Harry Styles show as compensation. A Wembley Stadium spokesperson said: “Wembley Stadium has robust ticket verification and security procedures in place at all our events.
“We strongly encourage all fans attending the stadium to purchase tickets only through authorised channels and to arrive in good time to allow the necessary ticket and security checks to be completed prior to entry.”
Ticketmaster and Hellotickets have been contacted for comment.
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