‘I’d never been so frightened’ – Gran choked in Metrocentre

Alma Laing, 71, was visiting the Namco Funscape in Gateshead with her husband Rob, 73, and 21-month-old grandson Edward in February when a chip became lodged in her throat.

She said she was unable to talk, cough or breathe as she began to choke.

The chip had come from her grandson’s meal, and she bit into it while tidying up after him.

Mrs Laing said: “He’d had a burger and chips and as I stood up to put the rubbish in the bin I bit the end off one of the fries that he’d left.

“It immediately got stuck and I signalled to my husband that I was struggling to breathe or talk.”

Staff member Ian Syrett quickly realised what was happening and performed the Heimlich manoeuvre, and was able to clear the blockage, allowing Mrs Laing to breathe again.

She said: “I don’t even remember what was happening after that, I was passing out.

“I had never been so frightened and Edward was screaming his head off.

“I was so grateful, I can’t thank him enough.”

Mr Syrett stayed with the family and checked on Mrs Laing twice afterwards to make sure she was all right.

He is due to receive an award for his life-saving actions and has been praised by his colleagues.

A spokesman for Namco said: “Ian’s decisive response under pressure reflects the very best of Bandai Namco’s commitment to guest safety and care, even in the most challenging and unexpected moments.

“Stories like this remind us that behind every great guest experience are dedicated people ready to step forward when it matters most.”