Jet2 confirms new 14-day rule is genuine after worried passengers with bookings sent email

Jet2 holidaymakers have been left concerned after receiving emails from the airline

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Jet2 has been in touch with all passengers who have upcoming holidays regarding a significant update. Thousands of customers have received emails informing them that their holiday documentation will now arrive later than originally expected.

This has sparked concern amongst travellers who worry it could be fraudulent – particularly as Jet2 has recently been warning customers about a number of fake social media profiles attempting to mislead passengers.

One worried traveller posted on X: “@jet2tweets Hi, ive just received this email apparently from Jet2 saying I will now get my holiday documents 14 days before my holiday departure instead of 28, is this true or is it still 28, ive a feeling this was a spam email though.”

Another passenger responded: “I had the same email. Flying on 25 May with jet2,” while a third added: “Ive just had the same email !”

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The email reads: “Just so you know, following a change to when we send out the documents for your holiday, you’ll now receive your documents 14 days before departure, rather than 28 days as stated on your original booking confirmation. You don’t need to contact us or take any action – you’ll receive your documents 14 days before you travel. Have a lovely holiday!”

Responding on X, Jet2 verified the message was genuine and clarified: “Hi there, thanks for reaching out. Yes we can confirm that you will receive your documents 14 days before departure. Should you require any further assistance, then please feel free to send us a DM. “

The decision to issue holiday documentation closer to departure dates follows mounting concerns linked to the Middle East conflict. Fatih Birol, executive director of the International Energy Agency (IEA), cautioned last week that flight cancellations could occur “soon” if oil supplies continue to be disrupted by the Iran war.

The head of the global energy watchdog has warned that Europe currently holds just six weeks’ worth of jet fuel stocks due to tensions in the Middle East. He cautioned that flight cancellations could happen “soon” if oil supplies continue to face restrictions from the Iran war. Iran maintains its grip on tankers navigating through the Strait of Hormuz and has targeted several vessels over the weekend, reports the Liverpool Echo.

Holidaymakers with forthcoming bookings have taken to social media to voice their concerns to Jet2. One person wrote: “@jet2tweets Hi there – we are looking to go away for a week to Malaga in June and want to know how concerned we should be about the reporting of lack of airport fuel and what happens to our holiday should something like this happen and impact our holiday. Can you help…?|” One traveller commented: “Are holidays going ahead as usual? We’ve booked an all inclusive 10 day to Crete in June. I’m worried about jet fuel prices.” While another UK holidaymaker asked: “you guys aren’t planning on last minute flight cancellations due to potential jet fuel shortages are you? Family holiday booked in May FYI” Jet2 replied: “Hi all flights are planned to go ahead as normal. If anything were to change regarding your booking, we would be sure to reach out to you directly to make you aware, and discuss the options available to you. Thanks”

Javier Gándara, easyJet’s chief executive for Spain and Portugal, was present in Mallorca on Sunday for the reopening of the airline’s Palma base, where he gave an update on the fuel supply situation. He stated: “What the producers and airports are telling us is that there won’t be any supply problems for the next three or four weeks.”

Beyond that, it’s difficult to see. In Spain, we are in a comparatively better situation than neighbouring countries for two reasons. Firstly, because of all the crude oil that is imported and then refined here, only 11% comes from the Middle East, which is the percentage affected by the closure of the Strait of Hormuz; the remaining 89% comes from elsewhere.

He added: “No one will be immune to potential supply problems. Ships that leave and pass through the Strait of Hormuz and come to Europe take an average of 45 days, and they have already been practically out of service for two months. It will take time to recover all of that. It’s difficult to know what will happen, so we’ll react as we go.”