When I was working for a large corporation, one of the first things that was implemented was the involvement of Occupational Therapy, supporting me in my role by putting in reasonable adjustments.
However, whilst I was happy to implement adjustments within the workplace, when it came to the outside world, I was less confident.
Not only did I not realise things weren’t available, but I was too proud and too scared to ask for things to be put in place, fearing I may be judged.
However, just like asking for them in the workplace, all I was asking for was to be put on the same level playing field as others.
The first time I found out there were things in place in shops was in Primark. After a full days shopping, a few too many shopping bags and my battery running low on my chair, I was determined to finish off the last bit of my Christmas shopping.
But as I was trying to turn to get down the till aisle, I was knocking everything off the shelves.
At this stage a member of staff came over and told me there was a till dedicated for people with disabilities on the end and if I waited there then when someone was free they would come over. I wasn’t sure at this stage if it was more to save their stock or to help me to be honest.
However, having a dedicated till really helped grow my confidence when it came to asking for assistance in stores.
I would often look at shops and think I can’t get my chair in there as they might have a clothes rail or boxes in the way, and I would move on. As time has gone on though, and I have more confidence, if a shop has not made access requirements, then I ask.
Adjustments cannot always be made, especially if it is the layout of the shop, but in these circumstances, many times I have been asked if there is anything they can bring to me to look at.
I am noticing more shops are helpful when it comes to people with disabilities, helped by the introduction of the Nimbus Access Card, which can be discreetly shown to staff. Not everyone is aware what the card means, but more are starting.
Food shopping is another area that has often been a struggle. And whilst I appreciate I could do an online shop, I do enjoy going round the store and picking my own stuff. Tesco offers Priority Assistance, where a member of staff will assist you whilst you go round. It is best to book this in advance as there may be a wait if you just turn up.
There are many places where you do have to book which can be a pain; like assistance on the train and if you require help with fuel, though services such as the FuelService App has really helped me.
I would often struggle with putting fuel in my car, calling on friends to help which is no good if you are 100 miles away from home, but with the app you can find your nearest fuelling station, advise of the time you will be there, let them accept and then tell them the pump number on arrival and they do the rest. Oh, except pay, unfortunately I haven’t found a station that will pay for my fuel yet!
Being in a power chair you can see that I have a physical disability but people often shy away from asking if I need help, if you are happy for people to ask or you have a hidden disability, the Sunflower scheme has great options.
If I pop into a shop on my own, I can wear the lanyard and shop assistances always ask if they can help.
To this day I am finding out about new schemes retailers have in places. Businesses, especially in retail, are striving all the time to make things accessible, and whilst I have had to learn to ask for adjustments, I have also found that so many are willing to change and learn with us.
Reasonable adjustments are not just about retail, and the ones I have listed just scratch the surface, it is about every aspect of the world and no place should be immune to making these adjustments or putting things in place