Lloyds Bank and Halifax customers are unable to access mobile banking or make payments due to an app outage
Lloyds Bank and Halifax customers have been left unable to make payments this afternoon (Wednesday) following a widespread outage affecting both banks’ apps.
Scores of customers have taken to social media to complain they are unable to use their online payment services, with the majority of reports centring on the Lloyds and Halifax banking apps, as some users struggle to log in.
Further reports relate to online banking more broadly, according to outage-tracking website Downdetector, which recorded a significant spike in complaints from Lloyds customers at around 11am.
The bulk of complaints have come from London, Belfast and Cardiff, while customers in Liverpool, Newcastle, Birmingham and Manchester are also experiencing considerable disruption.
“Can’t use cards, online banking and app, what’s is going on, need to pay for something and I can’t,” one frustrated user wrote, reports Belfast Live.
Another added: “Can’t buy any lunch on my only break in work today.”
A third fumed: “Trying to sell a car, can’t access my account to accept bank transfer, what a useless bank!!”
Lloyds acknowledged the problems on X, formerly Twitter, stating: “We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.”
Halifax echoed the same message to its customers: “We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.”
Halifax and Lloyds are experiencing simultaneous outages due to both being part of Lloyds Banking Group. As a result, they share the same digital infrastructure and servers, meaning customers of both Halifax and Lloyds are reporting difficulties with their online banking services.
Customers are not automatically entitled to compensation in such circumstances, according to The Mirror.
Whether compensation is warranted depends on the severity of the impact on the individual. For instance, if the disruption caused a missed bill payment or had a detrimental effect on your credit score.
The duration of the service disruption and how swiftly the bank acted to resolve it are also key factors. Should you be considering lodging a complaint, it is advisable to collate evidence detailing how the outage affected you and for how long.
Ensure your complaint is submitted in writing, so that you retain a clear paper trail.
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