Major till change as Co-op introduces ‘open all hours’ checkouts

The innovative technology is being installed in 150 stores by April, following successful trials showing shorter queues and smoother transactions. Whether you prefer a friendly cashier or want a quick self-service checkout, Co-op is aiming to give you both options instantly.

The digital screens also highlight member deals, promotions, and savings, making it easier than ever to see discounts as you shop. In future they will also offer parcel collection and other features.

What are Co-op’s new flexi checkouts?

During quieter periods, staff can operate the tills as normal. But at peak times, the same checkout can quickly transition into self-service mode – helping to speed up transactions and cut waiting times.

The retailer says the rollout will reach 150 stores by April, following successful trials.

The dual digital screens:

• Display live price savings, deals and promotions
• Highlight membership benefits and offers
• Allow traditional cashier service for kiosk-only purchases
• Retain face-to-face service for shoppers who prefer assisted checkout

The technology also includes future capabilities, such as supporting parcel collection services.

The checkouts are supplied by Diebold Nixdorf, with bespoke software developed in-house by Co-op’s technology team.

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Why Co-op is changing its tills

David Tyas, Co-op’s Head of Operations Support Centre and Innovation, said the move supports the retailer’s continued investment in high streets and local communities.

He explained that while many customers value interaction with store colleagues, others prioritise speed and convenience — particularly in smaller convenience locations.

The new hybrid model aims to balance both preferences without removing staffed checkout options.

18 new stores confirmed for 2026

The announcement comes shortly after Co-op confirmed 18 stores will open in the first quarter of 2026, including brand-new locations and stores reopening after significant refurbishment.

The retailer, which has operated for more than 180 years, says it remains committed to investing in its physical store estate across UK high streets.