Morrisons to make major change to checkouts at 200 stores

The Evercheck system, developed by technology company Everseen, will be installed in 200 stores during the first phase of the supermarket’s rollout.

It uses real-time computer vision to compare scanned items with those visibly placed in a customer’s basket and alerts shoppers on-screen if it detects a potential missed item.

The system is intended to improve efficiency at self-checkouts by reducing interruptions and wait times and the need for staff intervention in cases of routine scanning errors, reports What’s The Jam?

Morrisons is introducing new AI technology to self-checkouts at 200 of its stores (Image: Jam Press/Morrisons/Quadrient)

Morrisons to launch new AI technology in 200 stores

Everseen said self-service checkouts had become increasingly popular among Morrisons customers but needed to remain “frustration-free” to deliver the expected convenience.

Morrisons makes the move following a successful trial of the system.

Francesca Bezoari, store support office director at Morrisons, said: “Our new partnership with Everseen enables us to provide the fast and seamless checkout experience our customers want, while simultaneously equipping our colleagues to maintain the exceptional service that Morrisons is known for.”

In a LinkedIn post, Everseen said: “Self-checkout has become an increasingly popular way for shoppers to pay, but fast and convenient only works if it’s frustration-free, too.

“Using real-time computer vision, Evercheck simplifies the checkout process by helping shoppers self-correct missed items with gentle on-screen prompts, keeping queues moving and freeing store teams to focus on customer service.”

Everseen confirmed the technology does not use facial recognition and is focused solely on the transaction rather than identifying or profiling individuals.

Joe White, chief executive of Everseen, said: “Morrisons recognise that the best AI solutions deliver measurable results without compromising the customer experience.

“Our Vision AI platform enables Morrisons to improve its satisfaction scores, proving that operational performance and customer service aren’t competing priorities.

“We’re proud to bring our experience from deploying across thousands of global checkouts to support Morrisons’ transformation.”

Everseen said its technology already operates in more than 150,000 checkouts across 10,000 stores worldwide.

Morrisons operates approximately 500 supermarkets, meaning the initial rollout could cover around two-fifths of its larger-store estate.

The supermarket has not yet revealed which stores will receive the technology or when the rollout will be completed.

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