Nationwide update over when key change will show on customer accounts

You may need to call up Nationwide about the issue

Nationwide Building Society has outlined its rules regarding changes to accounts. The organisation issued the clarification after an enquiry from a customer.

The customer reached out to the group on social media, explaining that they held a credit card and a savings account with Nationwide. They asked: “I’ve recently opened up a joint account with my partner. How long does this take to appear on my mobile banking app?”

With a joint account, both individuals can access and withdraw funds from the account using separate cards. Should there be an overdraft, both parties share joint liability for it. At Nationwide, you will both be members of the building society, though only the first named account holder will be entitled to cast their vote on matters where customers have a say.

Responding to the customer, Nationwide said: “It can take seven days for the account to show on your account list, if it’s been longer than this please call us on 03457 302011 to look into this further.” Nationwide has previously pledged to retain all of its existing high street branches until at least 2030.

The organisation confirmed it will not shut any of its 605 branches unless circumstances outside its control compel it to do so. Dame Debbie Crosbie, CEO of Nationwide Building Society, said: “Our customers can be confident that they can bank with us whichever way they choose.

“Branches are important to our customers, to communities, and to the health of our high streets. That’s why Nationwide will continue to keep branches open in addition to our investment in online and telephone channels.”

Stephen Noakes, director of retail at Nationwide, recently spoke to MPs about the significance of maintaining a high street presence for the building society. He revealed that 56 percent of customers have used face-to-face services over the past year,

He told the Treasury Committee that these services hold particular importance for older customers. He said: “We are probably seeing a disproportionate number of those customers who are offline, but I think it is good for the development of the banking sector that you have a large mutual – it is not just ourselves; other building societies are in the same situation – that will continue to do more channel of choice.”