New checks for railcard passengers coming in April 2026

The move, expected to save around £20 million a year, is part of wider reforms under the upcoming Great British Railways (GBR), which will oversee Britain’s rail network and train operations.

Transport Secretary Heidi Alexander said: “These changes will ensure taxpayers’ money goes toward freezing fares and upgrading services, rather than lost to fare dodgers.”

From the second half of 2026, passengers buying discounted tickets from machines will need to:

• Scan their railcard or
• Enter railcard details, such as the number and their name

Those purchasing via a website or app with a registered account will only need to input this information once, allowing automatic validation for future purchases.

Refund rules tightened for customers

At the same time, refund rules for flexible tickets are being tightened. Starting next month:

• Off-Peak and Anytime tickets will only be refundable until 11.59pm the day before travel (unless services are disrupted).
• Exceptional circumstances, like medical emergencies, will still be considered.

Currently, passengers can return unused tickets within 28 days of expiry without giving a reason, a loophole that has led to refund abuse costing around £40 million annually.

Delay Repay compensation made simpler

The DfT also plans to streamline Delay Repay claims, allowing passengers to claim compensation directly from wherever they buy their ticket, instead of contacting the train operator.

Online ticket retailer Trainline estimates passengers currently miss out on £80 million per year because one-click claims are limited to tickets bought directly from operators.

Under GBR, compensation systems across 14 different operators will be merged to make claiming refunds quicker, simpler, and less confusing.

What passengers need to do ahead of the changes

Passengers can prepare by:

1. Knowing their start date – if your turnover is above £50,000, ticket validation begins in mid-2026.
2. Choosing recognised software or apps – including free and paid options, with bridging software for those who still prefer spreadsheets.
3. Signing up early – don’t wait until the last minute to ensure smooth travel and refund claims.

Jacqueline Starr, CEO of the Rail Delivery Group, said: “The consolidated Delay Repay service will make it easier for all customers to request compensation, regardless of where they bought their ticket, with a more consistent process.”