Residents invited to help shape future of health support in Bolton

Researchers from Northumbria University are working alongside Bolton Council and Bolton NHS Foundation Trust to evaluate the impact of the Making Every Contact Count (MECC) programme across the borough.

MECC is an approach that encourages health, care and council staff to use everyday interactions with residents to support positive changes to physical and mental well-being.

The idea is that brief conversations during routine appointments and encounters can help people access support, improve their health, and prevent longer-term problems.

As part of the project, a dedicated training programme is being developed for NHS, council and social care staff in Bolton.

The training aims to build confidence in having conversations about health and well-being and ensure staff can make the most of every contact with residents.

Researchers are now seeking feedback from local residents, service users, and stakeholders to better understand how the programme is working and what improvements could be made.

People taking part will be able to share their views and lived experiences through individual or group feedback sessions lasting around an hour.

Sessions can be attended either online or in person.

The information gathered will form part of a wider evaluation of the MECC programme in Bolton and help identify what is working well, where changes may be needed, and how support for staff can be strengthened in the future.

Organisers say the findings could contribute to more effective training, better long-term support for frontline workers, and improved quality of care for local people.

For more information visit https://www.bolton.gov.uk/directory-record/7196/nhs-making-every-contact-count

All information provided as part of the study will be anonymised and securely stored, with a summary of the findings used in the final evaluation.

Residents interested in taking part are encouraged to come forward and help influence how health and well-being support is delivered across Bolton in the future.

For more information visit https://www.bolton.gov.uk/directory-record/7196/nhs-making-every-contact-count