The passenger, who suffers from a severe air-borne nut allergy became unwell on the Belfast bound flight on Sunday
A passenger at the centre of an emergency diversion on a Belfast-bound flight has criticised easyJet, claiming he was left stranded in France and forced to spend more than £3,000 getting home despite complying with the airline’s requirements.
The Malaga to Belfast International Airport service was diverted to Brest on Sunday after the man, who has a severe airborne nut allergy, became unwell mid-flight. Emergency services met the aircraft on arrival and he received medical treatment before being discharged.
While the airline said the passenger was able to continue his journey, he has since contacted Belfast Live to dispute that account, alleging he was denied boarding on a later flight and left to arrange his own return to Northern Ireland via multiple connections.
The passenger, who asked not to be named, said he had followed all instructions given by the airline, including obtaining a medical certificate confirming he was fit to fly and providing evidence of additional medication.
“I telephoned easyJet and there was a flight from Brest to Gatwick that evening, and there was a flight then from Gatwick to Belfast International at 6 o’clock the following morning. EasyJet booked me on to both of those and my travelling companion. That was fine,” he said.
“I then said that I would find a hotel and I would be back at the airport in the morning because at that point all I wished to do was lie down. However, an exceptional lady who was the manager of check-in and ground staff approached me and said there is one problem. EasyJet were requesting a fitness to fly certificate before they would allow me on the flight to Gatwick this evening.
“I said, that’s fine and asked where the closest medical clinic was. So I went to the medical centre and a doctor carried out a head-to-toe medical. She said, you’re absolutely perfectly able to fly. There is no indication otherwise, and my blood pressure and pulse had both returned to normal.”
The passenger returned to the airport with the fitness-to-fly certificate, and the ground manager forwarded it to easyJet. In addition to that, easyJet then requested proof that he was travelling with more EpiPens.
“As a standard precaution, I will only put my foot onto an aircraft with six, so I produced the other four,” he said.
“They asked how I could prove they had not been used, and I explained that fully. We then waited hours before easyJet came back and said that was fine.”
The passenger said he was then stopped at the gate and told he would not be allowed to board the flight to London.
“I then went to the boarding gate and I was told at the boarding gate for the flight to London Gatwick that the pilot did not want me on the aircraft.
“I asked, could I speak to the pilot. The pilot refused to have any conversation. He said, no, he is not getting onto my aircraft.
“At that juncture, I then had to go back to security, be readmitted to France on my passport. And I then discovered to my horror that there were no other easyJet flights for a few days.”
He said he was ultimately forced to make his own way home via Paris, London and Dublin, incurring significant costs along the way.
“I had phoned easyJet, who were at best disinterested and at worst, couldn’t give a damn. I had adhered to every single thing that they had asked me to do. I had gone to a medical facility. I had had the most thorough medical I’ve ever had in my life. I produced a certificate of fitness to fly. I had proven that I had a quartet remaining of EpiPens. And then they wouldn’t allow me to fly.
“For me to be out in excess of £3000, I think is outrageous.”
He also criticised the airline’s public statement following the incident, which said the passenger had been able to continue his journey.
“When I read easyJet’s statement saying that they had got the passenger safely home on Sunday night on a later flight, I was incandescent.
“That is utter nonsense. I did not get home until the following day after travelling on multiple flights.
“They put me at more danger because I was sitting on longer flights. If I had not had the funds available, what was I meant to do?”
Belfast Live asked easyJet to clarify why they had initially advised that the passenger had travelled home later on Sunday, whether he would be compensated for the money that he had to spend in seeking alternative travel arrangements and whether he would be banned from other easyJet flights in the future.
An easyJet spokesperson said: “When we responded, it was our understanding that there were arrangements for the passenger to travel later that day on an alternative easyJet flight, and we had not yet become aware that he was unfortunately unable to travel on this flight, which meant he travelled with an alternative carrier the next day instead.”
It is understood that the easyJet customer support team have been in touch with the customer to ensure he is reimbursed for his alternative travel expenses, and to look into his feedback on his experience.
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