Tyne Grange praised for exceptional care after inspection

Tyne Grange, located in Grainger Park Road and part of Exemplar Health Care, supports up to 21 adults with complex mental and physical health needs.

Following an inspection in February 2026, the CQC praised the home’s “exceptional” care and upgraded its rating for responsiveness from “good” to “outstanding.”

Katherine Swainston, home manager at Tyne Grange, said: “We’re absolutely delighted to have retained our ‘outstanding’ rating and to have improved our responsive rating to ‘outstanding’ as well.

“Our team puts so much care and compassion into supporting the people who live here, so it means a lot to see that recognised by CQC.

“What makes me most proud is the feedback from the people who live at Tyne Grange.

“Hearing that they feel safe, listened to, and happy in their home is what really matters.”

Residents told inspectors they felt safe, valued, and listened to.

One resident said: “I feel comfortable talking to staff because they know me well and I feel safe.”

Another resident added: “The best thing about living here is the amount of stuff you can do, there isn’t anything I would change.”

Karen, the home’s Service User Ambassador, said: “Every few months, I meet with Ambassadors from other Exemplar Health Care homes, and we make decisions about the way the company is run.

“I enjoy being an ambassador because I feel like I make a difference.”

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Samantha Sim, regional director at Exemplar Health Care, said: “This is a fantastic achievement for everyone at Tyne Grange.

“The ‘outstanding’ rating for responsiveness shows the home’s commitment to support that is shaped around each person’s needs, goals, and aspirations.

“We always want people to feel empowered to live the life they choose, and this report shows the difference that approach is making.”

For more information about Tyne Grange, visit www.exemplarhc.com/care-homes/tyne-grange.