If a neighbour’s noise is becoming a regular problem, you don’t have to just put up with it
If a neighbour’s noise is becoming a regular problem – whether it’s a TV blaring at all hours or party music at 3am – you don’t have to just put up with it.
There are several steps you can try first, and legal routes available if the issue doesn’t improve. According to Citizens Advice, you should talk to your neighbour first, as they may not be aware just how noisy they are.
It cautions: “Only talk to your neighbour if you feel safe and comfortable. It’s quicker to talk face-to-face, but you can write, text, or call if that’s easier. You can take someone with you for support.”
If this does not work, you may want to get someone else involved and write notes. The experts recommend that if you can’t reach an agreement, you could bring in a mediator.
They’re an independent, trained professional who doesn’t take sides and helps both parties work towards a solution. It’s also worth contacting your local council to ask whether they can point you to a mediation service – they may be able to help even if you don’t rent from them.
Citizens Advice also suggest keeping detailed records to help the investigation, suggesting: “Make a note whenever the problem happens – your records will be useful if you decide to take things further.”
For example: “June 22 – dogs barking from 10:15am to 12:35pm. Loud enough to hear in the living room – had to turn up my radio.”
It adds: “Keep any messages your neighbour sends you and collect evidence if you feel safe to. For example, take a photo of rubbish that’s been dumped in your garden.”
GOV.UK says there could be a fine
The UK Government states: “You can ask your local council for help if the neighbour dispute involves an activity that is damaging to health or a nuisance. This is known as a ‘statutory nuisance’.”
This could include:
- noise (including loud music and barking dogs)
- artificial light (except street lamps)
- dust, steam, smell or insects from business premises
- smoke, fumes or gases
- a build-up of rubbish that could harm health
It adds that your council has a duty to investigate any statutory nuisance. Before involving the council, it’s best to try resolving the issue directly by having a calm chat with your neighbour or, if that doesn’t work, using a mediation service.
Gov.uk confirms: “If the council decides someone is causing a statutory noise nuisance, they must issue a ‘noise abatement’ order. This tells the person what they must do to stop making a noise nuisance or else face further legal action.
“If someone breaks an abatement order about noise from their home, they can be fined up to £5,000. If it’s noise from a factory or business, the penalty can be up to £20,000.”
Try these 6 steps
It’s worth remembering that the person making the noise might not realise, so try not to go in too angry. It could be an honest mistake rather than something they’re doing deliberately.
According to GOV.UK, there are a few steps you can follow “if you have a dispute with your neighbour.”
- Try to solve the problem informally by talking to them.
- If your neighbour is a tenant, you could contact their landlord.
- You could use a mediation service if raising the issue informally does not work.
- If the dispute involves a statutory nuisance (something like loud music or barking dogs), you can make a complaint to your local council.
- Contact the police if your neighbour is breaking the law by being violent or harassing you.
- As a last resort you can take legal action through the courts.
You can find out more about neighbour disputes via GOV.UK.






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