Kung Fu Chinese Food & Tea Bar in Wigan responded to the woman’s post
Takeaway staff have been praised for their kind gesture towards a pregnant customer with a prawn cracker craving. The woman had asked for some of the crackers with her home delivery order from Kung Fu Chinese Food & Tea Bar in Wigan town centre.
When they were accidentally missed off the order, she called the business asking if they could drop them off.
Not only did they swiftly return with the missing crackers, they added an extra bag, along with a tub of sauce, a large KitKat, a bottle of Oasis and ‘a sweet note’.
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The note said: “Hope this keeps the cravings at bay for a little while! I was the same with my little girl. Congrats from all at Kung Fu.”
The woman was so pleased with the gesture, she took to social media to praise the takeaway for going ‘above and beyond’ during the heatwave at the end of June.
“I’m not one to make [a] public post, but if any business deserves the praise it’s these guys,” she said.
“I’ve always had amazing customer service from them anyways, but today they really did go above and beyond. I’m pregnant and craving prawn crackers like they are going out of fashion.
“My order came and they forgot to add them in so I called up asking if they could drop them off, which I was told absolutely and they will give me an extra bag of them for the mess up only to receive this (while my food is still nice and warm! Bonus)
- ×3 bags of crackers…I will most definitely inhale
- A bottle of oasis
- A tub of sauce
- And a large kit kat with this sweet note
“These are the type of business i dont ever feel guilty pigging out at. Thank you guys. Definitely go give them a go if you haven’t already, gorgeous food.”
Hundreds of people reacted to the post, with many praising the takeaway staff for the ‘heart-warming’ gesture.
“We love a Kung Fu Chinese,” said one customer. “It’s our go-to takeaway, I honestly can’t fault them.”
“Would definitely order from a business with customer service standards like that,” said another.
The staff behind the note were Lesley Ann Wallace and Abby Ball. Thanking the lady for her review, mum-of-one Lesley Ann said: “People don’t understand the impact positive reviews have on us as people!
“The long hours, especially with the weather, they are greatly appreciated!! My craving was chicken sweetcorn soup with prawn crackers so I can definitely relate.”
Zoe Hunt, who also works at the Standishgate business, told the Manchester Evening News: “I think I can vouch for all our staff when I say that our bosses treat us very well and we like to pass on that kindness to our customers.
“In this case we missed prawn crackers off the delivery, so we sent them ASAP with some extras to make up for our mistake. Some of us who work here are mums and understand what pregnancy cravings are like! So we doubled the prawn crackers in case the craving hit again.
“We just enjoy giving a little bit extra to make our customers happy! Even if it’s extras for birthdays or little notes in orders, we just want to give people tasty food, bubble teas and smiles.”
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