Use of Nimbus disability cards may breach Equality Act

Several UK companies may be breaking the law over their exclusive use of the Nimbus Disability Access Card.

Under the Equality Act [2010, s.20], organisations must make reasonable adjustments for disabled people to ensure they are not at a “substantial disadvantage”.

The law requires organisations to do this, regardless of whether a disabled person has paid for an access card or other third-party subscription.

However, some UK organisations are now only accepting Nimbus Access Cards as proof of disability, including Legoland Windsor, Alton Towers, and Thorpe Park. 

Basically, everything that Merlin Entertainment UK owns is now only accessible to disabled people who pay for an Access Card. There’s no surprise that the same company that mistreats penguins is also mistreating disabled people.

Also on the list are Wembley Stadium, Download Festival, York Barbican, York Maze, and MCM Comic Con. And they’re just the ones we’ve found in an hour.

Of course, this is already causing problems for both disabled people and their carers.

On their disability access web page, York Maze cites:

All visitors requiring these access provisions can apply via Nimbus to have their individual access requirements validated so we can not only provide reasonable adjustments, but protect them from potential misuse.

This is buying into the same bullshit that the government uses when justifying cuts to Personal Independence Payment. Of course, the system must be being abused.

Corporate wretches

The Nimbus website states:

Currently, we operate free-to-register access schemes on behalf of providers from Ticketing companies, West End Theatre and Theme Parks, to Leicester Square’s famous Hippodrome Casino.

Companies can use the scheme for free, yet disabled people have to pay for the card, PLUS any medical evidence they need to get it in the first place.

It’s worth noting that Nimbus offers ‘Free Access Registration’ at some venues. However, that means supplying the same data and personal information to each venue. How does that help disabled people?

I clicked to apply for the Digital Access pass for Legoland Windsor. What struck me was that, on the first application page, it is not clear to whom you are providing your personal data.

The Merlin Entertainment logo sits at the top of the page. However, when you click the ‘our online guide’ button, it takes you to the Nimbus Access card webpage.

So is my personal data, including my photo ID, going to Merlin or Nimbus?

Nimbus claims to be run by disabled people, for disabled people. But all I can see here is an organisation profiting from disabled people trying to live their lives.

Online protests over the Nimbus card

All week, disability activists have been protesting on social media. With one X user pointing out that:

When PIP or blue badges are not enough to gain disabled access, there is something really wrong with the system. It’s hard enough to get any of those three things. Yet now, some corporation wants to add another hoop for disabled people to jump through.

It’s worth remembering that the Equality Act is not about ease or convenience for huge corporations like Merlin, or even for smaller businesses. It’s about access for disabled people.

Nimbus agreed to meet with Disability Rebellion to discuss Merlin Entertainment’s access policy. However, Nimbus cancelled at short notice.

What sort of world are we living in when private corporations force disabled people to carry a card proving they’re disabled enough to be sat in a wheelchair.

It feels like a return to Nazi Germany.

Feature image via Accesscard.online