After Outages, Amazon To Make Senior Engineers Sign Off On AI-Assisted Changes

An anonymous reader quotes a report from the Financial Times: Amazon’s ecommerce business has summoned a large group of engineers to a meeting on Tuesday for a “deep dive” into a spate of outages, including incidents tied to the use of AI coding tools. The online retail giant said there had been a “trend of incidents” in recent months, characterized by a “high blast radius” and “Gen-AI assisted changes” among other factors, according to a briefing note for the meeting seen by the FT. Under “contributing factors” the note included “novel GenAI usage for which best practices and safeguards are not yet fully established.”

“Folks, as you likely know, the availability of the site and related infrastructure has not been good recently,” Dave Treadwell, a senior vice-president at the group, told employees in an email, also seen by the FT. The note ahead of Tuesday’s meeting did not specify which particular incidents the group planned to discuss. […] Treadwell, a former Microsoft engineering executive, told employees that Amazon would focus its weekly “This Week in Stores Tech” (TWiST) meeting on a “deep dive into some of the issues that got us here as well as some short immediate term initiatives” the group hopes will limit future outages.

He asked staff to attend the meeting, which is normally optional. Junior and mid-level engineers will now require more senior engineers to sign off any AI-assisted changes, Treadwell added. Amazon said the review of website availability was “part of normal business” and it aims for continual improvement. “TWiST is our regular weekly operations meeting with a specific group of retail technology leaders and teams where we review operational performance across our store,” the company said.