After a career counselor visited one of her classes earlier this year, Lily Hatch found herself asking a chatbot for guidance about college.

A junior at Wake Forest High School in North Carolina, Hatch had taken an in-class career quiz that recommended she pursue dermatology. She had finished quickly and so approached the counselor to find out how to explore that profession further. The counselor gave a couple of suggestions, before adding that Hatch could also play with a chatbot to explore her college options.

So, that’s what Hatch did.

But instead of returning information on which schools rank highly for dermatology, the chatbot — a general-purpose consumer product, rather than an edtech tool — veered off into offering information about climate, telling Hatch to consider the University of North Carolina in Wilmington because it’s near a beach.

It felt a little like a runaway train, with the bot dragging her down a pre-laid track. “I was looking for advice on what colleges would be ideal for me. And it switches into going more into what things in my life I would be looking for in the future, which was not what I was looking for,” Hatch says.

Today’s high school students — who spent years of their academic careers surfing disruptions and the challenges of returning to the classroom after the pandemic school closures — are preparing to enter a labor force and broader economic system that can seem confusing and unstable, as technologies like artificial intelligence are reshaping the career ladders that their parents climbed. Some national surveys show that Gen Z students feel more prepared for their futures now than they did in past years, but for those about to graduate, that’s not always the case. Many students describe a general pessimism about the future.

“There’s a lot of fear there,” says Matthew Tyson, CEO of Tapestry Public Charter School in DeKalb County, Georgia. Tyson notes that many of his students aren’t planning for college, or feel discouraged by the fast-changing nature of life around them.

Navigating these major shifts about starting a career requires both educators and young people to think flexibly, according to experts. Students need honest guidance, Tyson says, adding that adults should be transparent about the reality that they don’t have all the answers.

But new AI tools don’t have all the answers either, not even those purpose-built to offer career guidance. At least, some human counselors don’t think so.

“The AI stuff is kind of crazy to think about,” says Ian Trombulak, a school counselor in Vermont. “That’s not going to help us reverse the trend here of career readiness scores being low.”

Still, some say they are open to the possibility that offloading aspects of their work to AI may, ironically, free them up to offer better support to students contending with the disruptions AI is creating in the labor market.

A Tough Job

Career counseling is a demanding gig these days.

Youth unemployment rates are increasing, and recent assessments reveal dips in college readiness. And two-thirds of parents desire an increase in job skills and workforce training opportunities in high school, according to a figure from the Hunt Institute.

Yet counselors often have to make tough choices between giving academic and career advice or addressing students’ emotional crises, and many students seem to lack support systems, says Tyson, from the Georgia public charter school. Student traumas can spout up to the adults meant to give those students advice.

“A lot of times, there’s only so much water that can be taken out of a glass before the glass is empty,” Tyson says of counselors’ emotional states. Eager to assist students, counselors can burn out.

They also have to deal with staff shortages. Tapestry, Tyson’s public charter, doesn’t suffer from a shortage of counseling educators like some nearby schools. It has three counselors for 300 students, according to Tyson.

But across Georgia, there are 378 students for every school counselor, according to the latest data from the American School Counselor Association, which recommends one counselor for every 250 students. And that’s hardly the worst in the nation, with the ratios sitting at 573 students per counselor in Michigan and 645 per counselor in Arizona.

With human resources strained, schools are now considering how to use AI to create more opportunities to meaningfully advise students on how to approach the future.

Innovative uses of artificial intelligence can amplify the work of human college and career counselors, argues June Han, the CEO of EduPolaris AI, a company which offers Eddie, an AI counseling platform that includes counselor, student and parent portals licensed by schools. The company raised $1 million in early investments, and the company’s platform — which relies, at least in part, on third-party large language models — is being piloted in a handful of Title I high schools, the CEO told EdSurge.

School-support organizations, including the Homeschool Association of California, list the tool as a recommended AI resource, as does the White House.

Tapestry is one of the schools piloting Eddie. The platform has helped, according to Tyson, particularly because the dashboard lets Tyson see useful information such as how many students have completed their reference letters for college applications. From the dashboard, he can send a nudge to students, reminding them to finish. That feature cuts down on the number of meetings he has to take. The data collected by the platform also provides clues about what to focus on when he works with students, and where they need the most help, Tyson says.

The Davidson Institute, a nonprofit that provides educational opportunities to “profoundly gifted” students, uses the “Ask Eddie” chatbot function to counsel families in the Young Scholars Program for students ages of 5 through 18. Many of those students are on “nontraditional paths,” looking at early college, or coming from accelerated grades or homeschool backgrounds, says Megan Cannella, director of outreach.

More than 200 families in the program have used the tool since February 2025, according to Cannella. She says the big selling point is that it’s available 24/7 and in a number of languages. The nonprofit doesn’t offer traditional school counseling, so the AI tool boosts the limited support that staff provides. It’s proven particularly helpful for families just starting their college journey, and for homeschoolers, she adds.

Meanwhile, what students want from a career is also changing, in a way that makes it difficult for career counselors to keep up.

Shifting Interests

In northwest Missouri, students have become more interested in exploring non-college pathways after graduation, such as military service or vocational training, says Geoff Heckman, a school counselor at Platte County High School.

Apprenticeships, internships and alternative credentials feature more prominently in students’ plans these days because these options prepare them to step right into jobs when they leave high school, Heckman says. Indeed, around the country, students are skeptical about college, meaning that high school counselors can’t assume that pathway.

The students Heckman counsels at the public school outside of Kansas City are also starting to find postsecondary guidance resources on their own more often, using AI and social media, he adds.

There have been cultural shifts, sometimes away from the kinds of jobs the school’s infrastructure is set up to support. Not long ago, the career and technical school next door to Heckman’s school had a waiting list for its law enforcement opportunities. Now, there’s much less interest, Heckman reports.

Instead, some of the careers students now desire are hard for Heckman to understand. In the years since he’s become a counselor, students have found jobs as social media influencers and professional gamers. Indeed, the number of students who say their dream is to be a social media star has swelled.

“I want to support a student no matter how wild their dream may sound to me,” Heckman says.

It comes down to helping them construct a plan of attack, teaching them to research the industry of interest, to discern how strong their passion for this dream is and to reach out for mentorship, he adds. For example, last year a student came to Heckman and said she wanted to be a pilot. There was no program for that at the high school. But an effort from the district was able to create a new internship opportunity for the student through the local Air Guard, which has a flight school.

Similar situations occur in schools across the country, and many places are keen to build stronger career pathways.

For instance, Vermont switched over to proficiency-based grading requirements — beginning with the class of 2020 — and it has started to incorporate “self-direction skills” in the assessment of students. It’s a signal for schools to focus on skills that will be useful in a future where counselors can’t predict precisely what jobs students will be working, according to one school counselor in the state.

A lifelong Vermonter, Ian Trombulak came to career counseling after working in a group home after college. It sparked something, he says. After he left the emotionally tense work of a group home, he found himself pulled into schools where he could be the type of person who had helped him through high school.

Trombulak has worked in public education for nine years, and in that time, he’s seen “this continued drumbeat” where public educators are asked to do more with fewer resources, even as core components of education like curriculum have become swept up in political battles. Budgets are too tight to hire enough counselors, and counselors have too many students to feasibly advise, he admits.

“You know, we’re not superheroes,” he says. “At a certain point, you are constrained by the kind of resources that you have at your disposal, and public education is not working with a whole lot right now. Even in the best of times, it can be a struggle.”

Helping students steer through their uncertainty requires a deft approach. At the same time he’s helping ninth graders find their footing in the murky transition from middle school to high school, he’s also advising students on what could happen after graduation. On average, he meets about five to 10 students per day. Some meetings are pre-planned and some are drop-ins. A lot of his job happens outside of scheduled sessions, he says. While stopping in on a teacher, students will pull him aside to check in. There are about a dozen of those encounters a day.

Schools may be turning to AI out of desperation, Trombulak says. But he doubts it will advise students as well as human counselors.

EduPolaris leaders feel that the safeguards on Eddie, the AI counseling platform, position it to boost the human work of counselors. Han, the company’s CEO, argues that Eddie is so human-centric and school-specific that the tool amplifies the human counselor’s efforts, allowing for schools to provide personalized guidance even with limited resources.

Han argues that initial skepticism from counselors stems from a lack of AI literacy. Counselors and educators are afraid of losing control, she says.

Yet even if AI proves adept at providing accurate, useful career information and advice, that may miss the subtler value that can emerge when students sit down to chat with a trusted adult. That type of interaction is essential to building the “social capital” and interpersonal networks that actually help young people secure jobs, some researchers argue.

And much of Trombulak’s work is relational rather than transactional. Mostly gone are the days of relying on personality tests and career quizzes. Instead, Trombulak says, counselors hold open-ended conversations probing what students feel passionate about. It’s more self-exploratory and requires a more human touch. “I’m almost there as a mirror,” Trombulak says, or as a backboard to bounce ideas off.

Ultimately, a powerful lesson Trombulak believes he can teach students is how to find answers on their own. As students try on ideas, counselors teach them about what kind of path they would have to take to end up in a job. It means a lot of Googling with students. He goes through the process of how he, as a well-educated adult, would find answers.

Part of that process now is, yes, verifying information gathered from AI.

Unreliable Narrator

For students, what matters most is the quality of the advice they receive, whether it comes from a human or a bot.

After two or three weeks of back and forth with the chatbot, Hatch, the junior from North Carolina, didn’t return to the human career counselor.

But that doesn’t mean she found the AI useful.

The scraps of information she got could have been easily discovered by a quick Google search, she says. The experience contributed to her overall skepticism of AI, which she acts on as a student leader for her school’s chapter of Young People’s Alliance, which advocates for stronger AI regulations and more job training opportunities for young adults.

She doesn’t know yet where she wants to attend college, or even what she’ll study. Right now, instead of dermatology, Hatch is considering education as a career path.

So, what does she think about using AI for career counseling?

She wouldn’t recommend it. In fact, she’s not so keen on what she sees as an overreliance on technology in general. Students she knows use it to churn out passable school work, and in response, teachers even seem ready to give out good grades for subpar work when they feel it’s not AI-generated.

Students should really slow down, and rely on AI less, she says: “I feel like it overall is not as useful as people make it out to be.”

Self-driving cars are slowly becoming less sci-fi and more real-world as companies like Waymo, the autonomous arm of Google’s parent, Alphabet, expand into more areas. On Thursday, Waymo said it’s beginning fully autonomous operations with its latest, sixth-generation self-driving technology, which is built to handle extreme winter weather while scaling back costs. 

The sixth-generation Waymo Driver builds on the company’s current autonomous technology by further tapping into AI advancements, Waymo said in a blog post. For instance, the updated vision system can find details in deep shadows or while being hit with high beams, and requires fewer cameras, thanks to higher-resolution image sensors. Waymo’s lidar sensors have gotten better at painting a 3D picture of the car’s surroundings in various weather conditions, and the company’s latest radar sensors use new algorithms to better track the distance, velocity and size of objects in rain or snow. 

These capabilities can come in handy as Waymo expands to more cities with a variety of climates, such as Minneapolis, Detroit and London. The sixth-generation Waymo Driver will first be deployed on the Ojai, a modified Zeekr vehicle, before making its way to the Hyundai Ioniq 5. Fully autonomous trips using the sixth-generation driver will kick off with employees in the San Francisco Bay Area and Los Angeles before eventually opening up to the public.

Waymo currently offers fully autonomous rides to the general public in the all-electric Jaguar I-Pace in Phoenix, San Francisco, Los Angeles, Atlanta, and Austin, Texas. The vehicles can be summoned either via the Waymo app or Uber, depending on the city. In November, Waymo began driving passengers on freeways in San Francisco, Phoenix and LA. And in January, it opened up to its first public riders in Miami as it gradually expands access.

The self-driving company has added several new cities to its roster in recent months. In an Aug. 29 blog post, Waymo noted it’s “entering a new chapter and accelerating our commercial expansion.” You can find a full list of where Waymo currently operates and plans to expand below.

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Waymo expands and grows

Waymo’s growth extends to its manufacturing facilities. In May, the company said it’s opening a new, 239,000-square-foot autonomous vehicle factory in the Phoenix area. The plan is to add 2,000 more fully autonomous Jaguar I-Pace vehicles to its existing 1,500-vehicle fleet. Notably, Waymo indicated it received its “final delivery from Jaguar” earlier this year, as it plans for future iterations of its driverless rides. 

Waymo added that the “facility’s flexible design” will allow it to integrate its upcoming sixth-generation self-driving technology into new vehicles, starting with the all-electric Zeekr RT, which Waymo has dubbed Ojai. In February 2026, Waymo said it was beginning fully autonomous operations with the sixth-generation driver aboard the Ojai, starting with employees before eventually expanding to more passengers.

In October 2024, Waymo also announced it’s partnering with Hyundai to bring the next generation of its technology into Ioniq 5 SUVs. In the years to come, riders will be able to summon those all-electric, autonomous vehicles using the Waymo app. Testing with these vehicles began in 2025 and they’ll become available “in the years to follow.” 

And in April 2025, Waymo said it reached a preliminary agreement with Toyota to “explore a collaboration” geared toward developing autonomous driving tech, which could someday be factored into personally owned vehicles. 

Waymo is working to expand its autonomous driving tech into trucking as well, but it said in 2023 that it’s scaling back those efforts for the time being, to focus on ride-hailing with Waymo One. It noted, “Our ongoing investment in advancing Waymo Driver capabilities, especially on freeways, will directly translate to trucking and benefit its development efforts.”

Waymo safety and pushback 

The self-driving company says it’s driven nearly 200 million miles on public roads, and completes over 400,000 fully autonomous rides each week in San Francisco, Los Angeles, Phoenix, Austin, Atlanta and Miami. I’ve hailed several rides myself in San Francisco, and as off-putting as it can seem at first (especially to see a steering wheel turn by itself), I quickly adjusted, and it soon felt like an ordinary ride.

That’s not to say there hasn’t been pushback as Waymo rolls out to more cities. The company’s vehicles have been involved in a handful of high-profile collisions, including one with a bicyclist in San Francisco and another with a towed pickup truck in Phoenix. (Waymo recalled and updated its software to address the issue.) Its vehicles have also struggled to navigate construction zones, driven onto the path of an oncoming train and blocked traffic during a power outage in San Francisco. In January, a Waymo robotaxi hit a young pedestrian near a school in Santa Monica, California. 

Waymo’s Safety Impact report notes that over the course of 71 million autonomous miles driven through March 2025, its Waymo Driver technology had 88% fewer crashes leading to serious injuries or worse and 78% fewer injury-causing crashes, compared with “an average human driver over the same distance in our operating cities.” It also reported significantly fewer crashes with injuries to pedestrians (93%), cyclists (81%) and motorcyclists (86%).

How to hail a Waymo ride 

As Waymo continues to expand and develop its self-driving tech, here’s how and where to summon a robotaxi if you’re in one of the few cities where the company currently operates its fleet. 

Watch this: Testing Waymo’s Safe Exit Feature in a Self-Driving Taxi

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Phoenix

Phoenix was the first city to open up fully autonomous Waymo rides to the public in 2020. To hail a ride, download the Waymo app on iOS or Android. The service operates 24 hours a day, seven days a week.

You can also use the Uber app to summon one of Waymo’s vehicles in Phoenix. When you request an UberX, Uber Green, Uber Comfort or Uber Comfort Electric ride, you’ll have the choice to confirm a Waymo ride if you’re matched. 

In addition to hailing a ride, you may also have your Uber Eats meal delivered by an autonomous car. When placing an order in the Phoenix area, you might get a note that “autonomous vehicles may deliver your order.” When the Waymo car arrives, take your phone with you to pop open the trunk and grab your delivery. You can opt out of this during checkout if you’d rather have a human deliver your food.

Phoenix Sky Harbor International Airport became the first major airport to offer fully autonomous Waymo rides to its terminals. Waymo said in September 2025 that it had “served hundreds of thousands of trips to/from Sky Harbor, and it remains the single most popular Waymo destination in Phoenix.”

Waymo added freeway access for passengers in Phoenix in November.

San Francisco Bay Area

San Francisco followed suit after Phoenix, rolling out fully autonomous rides in late 2022. It scrapped the waiting list in June 2024, so now anyone can download the Waymo app to ride anytime. The service also operates 24 hours a day, seven days a week. There’s currently no Uber partnership in San Francisco. 

In November, Waymo expanded its service area to more than 260 square miles across the San Francisco Bay Area and added freeway access for passengers. Riders can now hail a driverless ride to San Jose Mineta International Airport as well as San Francisco International Airport.

Los Angeles County

In November 2024, Waymo scrapped its waitlist for Los Angeles and began welcoming all public riders via the Waymo app. Now any interested passengers can hop in the robotaxis 24/7 and ride across nearly 120 square miles of LA County, including Santa Monica, Beverly Hills, Inglewood, Silver Lake, Playa del Rey, Ladera Heights, Echo Park and Downtown LA, and along all of Sunset Boulevard. 

There’s currently no Uber partnership in Los Angeles.

In November, Waymo began rolling out freeway access to LA riders.

Austin

Riders can hail a Waymo across 90 square miles of Austin, including neighborhoods like Crestview, Windsor Park and Franklin Park and locations like The Domain and McKinney Falls State Park. There are more than 100 Waymo vehicles in the city, with plans for further expansion. 

In Austin, the only way to hail a Waymo ride is through Uber — no Waymo app here. By requesting an UberX, Uber Green, Uber Comfort or Uber Comfort Electric, you could be matched with a Waymo vehicle — and you won’t be upcharged. If you’d rather not take a driverless ride, you can switch to a standard one. On the other hand, if you want to boost your chances of being matched to a self-driving car, you can go to Account > Settings > Autonomous vehicles, then hit the toggle next to Get more Waymo rides.

Unlock the door, pop open the trunk and start the ride from the Uber app. You’ll still be asked to rate your ride at the end, but you won’t be asked to tip.

If there are any issues, riders can access human support 24/7 via the Uber app and from inside the Waymo vehicle (there are screens in the front and back that let you quickly summon customer support).

As part of the Uber partnership, Uber will manage tasks like vehicle cleaning and repair, while “Waymo will continue to be responsible for the testing and operation of the Waymo Driver, including roadside assistance and certain rider support functions,” the companies said. The collaboration should make autonomous rides accessible to more people, so they won’t have to download a separate app to ride a robotaxi.

Atlanta

Waymo operates across 65 square miles of Atlanta, with plans for future expansions. As in Austin, you can only climb aboard a Waymo robotaxi via the Uber app. When you book a ride through UberX, Uber Comfort or Uber Comfort Electric, you might be paired with a Waymo vehicle at no additional cost. You’ll have the option to accept or decline the driverless ride each time. 

You can unlock the vehicle, pop the trunk, and start the trip all from the Uber app, and you can access human support 24/7 via the app and touchscreens inside the vehicle.

If you want to boost your chances of being paired with a Waymo vehicle, you can opt in by going to the Uber app, tapping Account > Settings > Autonomous vehicles (under Ride Preferences), and then hitting the toggle next to Get more Waymo rides.

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Upcoming expansions

Sacramento 

Adding to the list of Californian cities in which it operates, Waymo said in February that it’s heading to Sacramento. The company will start by manually driving its Jaguar I-Pace vehicles around the city to better understand its layout, before scaling to autonomous driving. 

It’s not clear when riders will be able to hail a ride in Sacramento. Waymo says it has the necessary DMV permit to operate autonomously in the city, but it hasn’t yet obtained a commercial deployment permit from the California Public Utilities Commission, which is required for driverless operations. 

Boston

Waymo is bringing its vehicles to Boston, but there’s no clear timeline yet for when rides will be available to the public there. In a blog post, Waymo said it’s working with officials to get Massachusetts to legalize fully autonomous vehicles. 

Baltimore

In December, Waymo said it was beginning manual driving in Baltimore. It’ll gradually work toward autonomous rides. 

St. Louis

Waymo also launched manual driving operations in St. Louis in December, as it builds toward autonomous driving.

New Orleans

In November, Waymo said it would begin manual driving in New Orleans as it builds toward a robotaxi service there. It’s not clear when exactly the public will be able to ride in the city; it could be in 2026, depending on when the company validates its technology. Waymo is using its fifth-generation driving technology “as we lay the groundwork for our services,” the company said, with the option to add future vehicles equipped with its newer sixth-generation tech as it expands.

Minneapolis

Like New Orleans, Waymo began manual driving in Minneapolis in November. Once the company has validated its tech there, riders will be able to climb aboard.

Las Vegas

In January, Waymo said it would begin testing with manually driven vehicles in 10 new cities, starting with Las Vegas and San Diego. And in November, it announced that its robotaxi service will officially expand to those cities in 2026. 

As part of the rollout, the company is deploying both its Jaguar I-Pace fleet, which already operates in a handful of other cities, and the newer Zeeker RT vehicles equipped with Waymo’s latest, sixth-generation self-driving technology.

“We’ve regularly visited Las Vegas over the years and found the Waymo Driver easily adapts to the city,” Waymo said in a blog post. “While Las Vegas is unique, its driving dynamics are familiar-similar to cities where we already operate. This familiarity positions us well to help serve Las Vegas’s 40-plus million annual visitors.”

Waymo said it plans to make its ride-hailing service available in Vegas in the summer of 2026. It began autonomous testing with a driver behind the wheel just before this year’s CES.

San Diego

San Diego is one of many cities Waymo is expanding to in its home state of California.

“As we work to expand our deployment permits, we’re partnering with local teams, training first responders, and deepening community relationships so we can best serve the community and its visitors when we open our doors,” the company said in a blog post. 

It’ll deploy both its Jaguar I-Pace fleet and the newer Zeeker RT vehicles equipped with Waymo’s latest self-driving technology.

Waymo says it plans to open up its autonomous service in San Diego in 2026.

Detroit

Unlike many of the other cities Waymo is expanding to, Detroit presents the challenge of harsh winter weather. Similar to Las Vegas and San Diego, Waymo will deploy both its current Jaguar I-Pace fleet and Zeeker RT vehicles equipped with its latest autonomous technology. 

In a blog post, Waymo said it has “regularly tested in Detroit during winter weather to develop our capabilities in snow and ice. We’ve made great strides in our efforts to operate in heavier snow – including testing in Michigan’s Upper Peninsula – and look forward to the 6th-generation Waymo Driver navigating Detroit streets this winter.”

London

In mid-October, Waymo said its vehicles are headed to London, making the city its first European location. It’ll start driving on the city’s roads with humans behind the wheel “while we lay the groundwork for fully autonomous operations,” the company said in a statement. “We will scale up based on guidelines established by the UK Department for Transport and Transport for London, and work closely with local and national leaders to secure the necessary permissions to offer fully autonomous rides in 2026.” 

London is Waymo’s second international city, after it announced in 2024 that it’s expanding to Tokyo, though passengers can’t hail a ride there just yet either. 

Nashville

Waymo is partnering with Lyft to expand to Nashville. Waymo began driving in the city autonomously in February, as it prepares to open to the public later this year. Riders will be able to hail vehicles through the Waymo app, and will eventually have the option to be matched with a robotaxi in the Lyft app, too. 

As part of the collaboration, Lyft will manage the robotaxi fleet, which includes vehicle maintenance and cleaning, while Waymo will be responsible for the self-driving technology. 

Denver

Waymo arrived in Denver in the fall “to lay the groundwork for a fully autonomous service in the future,” the company said in an early September 2025 blog post. It’ll deploy a mixed fleet consisting of Jaguar I-Pace vehicles with its fifth-generation Waymo Driver as well as Zeekr RT vehicles with the sixth-generation Waymo Driver. That newer technology “is informed by years of winter weather experience across Michigan, upstate New York, and the Sierra Nevada and engineered to autonomously sustain operations in harsher climates,” Waymo said.

Seattle

In early September, Waymo shared that it’s heading to the Seattle metropolitan area, noting in a blog post that it “spent years getting to know the area — from communities around the Lake to its notoriously wet weather.” It’s not yet clear when exactly that service will launch.

Dallas, Houston and San Antonio

Waymo is currently conducting early testing in Dallas, with plans to launch public rides via the Waymo app next year. The company is teaming up with Avis Budget Group, which will manage the fleet, including vehicle cleaning and maintenance. 

“Our partnership with Waymo marks a pivotal milestone in our evolution, from a rental car company to a leading provider of fleet management, infrastructure and operations to the broader mobility ecosystem,” Avis Budget Group CEO Brian Choi said in a statement. “Together, we’re committed to making scaled autonomous mobility a reality for the people of Dallas, with plans to expand to additional cities in the near future.”

Waymo is also planning to launch in Houston and San Antonio next year. In November, Waymo said it would begin rolling out fully autonomous rides in the three Texas cities for employees, before launching for the public in 2026.

In January, Waymo shared it was beginning employee testing at Dallas Love Field Airport and San Antonio International Airport.

New York City

In June, Waymo shared plans to bring its autonomous tech back to New York, after having first manually operated its vehicles there in 2021. It once again began driving manually in the Big Apple in early July, specifically in Manhattan and parts of downtown Brooklyn, as well as in nearby Jersey City and Hoboken. Waymo submitted a permit application with the New York City Department of Transportation to operate autonomously with a human behind the wheel, which was granted in late August.  

As part of the New York City permit, Waymo can test up to eight autonomous vehicles in Manhattan and downtown Brooklyn until September. After that, it can apply for an extension to the pilot testing period. 

Existing laws in the state of New York don’t permit the same fully autonomous ride-hailing service that companies like Waymo offer in other parts of the country, so Waymo is still unable to charge for rides. In June, Waymo said it was “advocating for a change in state law that would allow for operating a vehicle with no human behind the wheel,” adding, “we have every intention of bringing our fully autonomous ride-hailing service to the city in the future.” 

Philadelphia and Pittsburgh

Waymo said in July that it’s bringing a limited fleet of its vehicles to “the most complex parts” of Philadelphia,”including downtown and freeways.” And in December, the company said it’s now operating autonomously with a trained human specialist behind the wheel. 

It’s also kicking off manual driving in Pittsburgh before eventually building up to autonomous driving. 

Washington, DC

Waymo plans to start offering rides through its Waymo app in Washington, DC, in 2026. The company returned to the nation’s capital in January last year to test its autonomous driving tech. In late March, it said it was bringing more vehicles to the city and working to scale its service throughout the year. In a blog post, Waymo said it’ll “continue to work closely with policymakers to formalize the regulations needed to operate without a human behind the wheel in the District.”

Miami, Orlando and Tampa

In January, Waymo began offering fully autonomous rides to the public in Miami. “With nearly 10,000 residents already signed up, we will be inviting new riders on a rolling basis to ensure a seamless experience across our initial 60-square-mile service area,” the company said in a blog post. The initial service area includes the Design District and Wynwood, as well as Brickell and Coral Gables. Waymo plans to expand to Miami International Airport “soon.”

The company conducted weather testing in the lead-up to Miami’s rollout, noting in a blog post, “Our previous road trips to the Sunshine State’s challenging rainy conditions have been invaluable in advancing our autonomous driving capabilities.”

Waymo is collaborating with Moove, a fintech company that offers vehicle financing, first in Phoenix, where Moove will manage the robotaxi’s fleet operations, facilities and charging infrastructure. In Phoenix and then Miami, “Waymo will continue to offer our service through the Waymo app, and remain responsible for validation and operation of the Waymo Driver,” the company said in a blog post.

Waymo is also rolling out driverless rides in Orlando for employees as it prepares to launch its service there this year.

Waymo is also starting manual driving in Tampa, though it’s not clear when people will be able to hail a robotaxi ride there. It could be in 2026, if the company has validated its self-driving tech in the city.

Tokyo

In December 2024, Waymo announced it’s expanding to Tokyo, making it the company’s first international location. Waymo is partnering with Japanese taxi service Nihon Kotsu and taxi app Go. 

Waymo says trained Nihon Kotsu drivers will manually drive its vehicles across seven Tokyo wards, including Minato, Shinjuku, Shibuya, Chiyoda, Chūō, Shinagawa and Kōtō. This will allow engineers to test and adapt Waymo’s autonomous driving tech to local road features and traffic. 

“In Tokyo, we are abiding by the same steadfast principles that guide us in the US — commitment to safety, dedication to earning trust in communities where we operate, and collaboration with local officials and community groups here in Tokyo,” Nicole Gavel, Waymo’s head of business development and strategic partnerships, said in a statement.

It’s not clear when riders will be able to hitch a self-driving ride with Waymo in Tokyo.