With EasyJet passengers missing flights, and tourists with other airlines left affected too, the Mirror can explain more about the rules that have come into affected at European Union nations
Brits have been plunged into travel chaos after long delays due to new EU border rules had led to some passengers missing their flights home and ending up stranded abroad.
Around 100 EasyJet passengers were left behind when a flight from Milan’s Linate airport to Manchester left travellers behind who were stuck in massive lines, on Sunday. The new European Entry/Exit System (EES) was fully rolled out across the EU on Friday and it requires people from third-party countries, including the UK, to go through biometric and facial recognition checks.
Huge lines hit major airports in several cities, including Paris, Lisbon and Milan, as desperate travellers were forced to wait to clear immigration.
Some stranded passengers claimed people were vomiting and passing out in the huge queues at Milan’s Linate airport, on Sunday, as they also dealt with a heatwave.
READ MORE: Spanish airport launches ‘Brits only’ lanes to cope under new border rulesREAD MORE: Historic 180 year-old ferry to UK seaside towns ending as ‘no takers’ to run it
What is the EES?
The EU’s Entry/Exit System started on October 12, 2025, but it was rolled out fully on Friday, April 10. It is a new digital border system for people from third-party countries, including the UK, entering the Schengen area.
This new system has replaced the old method of officials manually stamping passports when people arrive into the Schengen area.
What will the new process look like for Brits?
British travellers could now be asked to create a digital record at the port or airport on arrival, on their first visit to a Schengen area country after this new system. People no not have to fill anything out before they travel and the EES registration is free of charge.
Travellers could be asked to have a photo taken at a dedicated booth and submit their fingerprints. People could also be asked to provide fingerprints or a photo when they leave the Schengen area.
The government noted that the EES may take “each passenger a few extra minutes to complete”, but once done, the EES record is valid for three years.
What issues have travellers faced so far?
One Brit revealed she was among the 100 people desperate to get home after the EasyJet flight took off from Milan and abandoned them. Carol Boon, 59, speaking to the BBC, said she had been away for a hen do but was left stuck in a “very stressful” situation at the airport with “people arguing, someone fainted, someone was sick”.
Another traveller, Max Hume, from Leeds, told the BBC that he spent a staggering £1,800 to get back home as soon as possible and travelled through Luxembourg.
EasyJet told The Mirror that the ordeal was “outside of our control” and said it held the flight for nearly an hour, adding: “These delays are unacceptable and so we continue to urge border authorities to ensure they make full and effective use of the permitted flexibilities for as long as needed so our customers’ travel plans are not impacted.
“Should a customer miss their flight due to EES delays they are offered free flight transfers on a later easyJet flight. For customers who book on other airlines they will need to contact their travel insurance to make a claim.”
Another passenger slammed EasyJet for the ordeal and claimed she was only offered £12.25 in compensation from the airline. Speaking to the BBC, the 17-year-old student, from Oldham, Greater Manchester, said she was forced to wait 20 hours in the airport with her boyfriend until they could get a flight the next day.
Kiera said these new flights would set her mum back £520 and they were going to Gatwick instead of Manchester. The student added that the couple got to the airport hours ahead of their flight but still didn’t make it on. She said: “We got here at seven-thirty for our flight at eleven so were super early. We got to Border Control and it was a massive queue of people.”
READ MORE: EES system: Warning Brits face two-hour queues at European airports this Easter
Jet2 has issued a fresh alert to passengers at Faro Airport, in Portugal, after reports of “congestion” through the site. In response to a passenger’s post online, a spokesperson for the airport said “the queues are completely out of our control”, adding: “We kindly recommend customers arrive to the airport as early as possible, to allow plenty of time to make it through.”
A spokesperson for ABTA, the association of travel agents and tour operators, says: “We’re advising passengers to go straight to passport control as soon as you have gone through check-in and security; that way you get the EES checks out of the way as early as possible.
“We’re also advising passengers to follow their transport provider’s advice on when to arrive at airports/ports etc. If flying, the usual rule is to arrive at the airport for a flight from Europe at least two hours before, so we’d encourage people to apply that as a minimum, but to also check with their airline and airport.”




You must be logged in to post a comment Login