A local councillor says he is regularly contacted by frustrated residents looking to find their parcels
Residents in Co Tyrone have had to use social media to match front doors in order to track down wrongly delivered packages from Evri.
Those living in the Dungannon, Coalisland and Moy areas of East Tyrone have reported having a number of issues with the delivery service in recent months with many saying they have been unable to get packages delivered to the correct addresses that were supposed to be delivered by the company.
A number have taken to social media in order to post pictures of their parcels at someone’s front door in the hopes of tracking down the actual location that their parcels have been delivered.
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Local representative councillor Dan Kerr told Belfast Live that he gets calls from frustrated local residents on a weekly basis asking for help trying to find the address their parcels have been delivered to and claims that Evri is usually the company that was meant to deliver the packages.
Prior to Christmas he spoke at a council meeting and arranged for representatives to meet with Evri to discuss their concerns, however he says that the issues still remain.
Councillor Kerr said: “This is a problem that has been rampant across Dungannon, Coalisland, Moy, Arboe and all around the area for some time now and people are getting fed up with the poor service.
“It is like playing pass the parcels for some people as they have no choice but to post pictures of the front door where their parcels have been delivered online in the hopes of finding out where they actually are. I am getting people contacting me every week asking for help to track down deliveries.
“I spoke about this at council prior to Christmas and arranged a meeting with Evri and we were told that these issues were due to increased number of packages they were dealing with prior to Christmas and that some were down to issues with subcontractors who are no longer working for them, but the issue still seems to be continuing.
“These deliveries could be worth a lot of money and people deserve much better than the service they are receiving.”
An Evri spokesperson said: “Evri handles more than 900 million parcels each year with the vast majority being delivered successfully and on time. We’re sorry that a small number of local residents have experienced an issue with their deliveries. We’ve taken swift action to support a new courier on the round and we’ll closely monitor service levels to ensure deliveries meet our high standards.”
“The overwhelming majority of our couriers are highly regarded by customers, with an average star rating this year of 4.6 out of 5”
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