Major Metrolink disruption is affecting the Eccles, Trafford Centre and Altrincham lines until August 2
The proprietor of a collection of well-loved bars and restaurants throughout Greater Manchester has urged customers to ‘keep visiting us’ as major tram works get underway that are set to cause disruption for three weeks.
From this week until August 2, a programme of essential improvement works will be carried out at the Deansgate-Castlefield and Trafford Bar tram stops, with further work scheduled across the city centre and along the Eccles line simultaneously. That means no trams will run on the Eccles, Trafford Centre and Altrincham lines.
The Metrolink works will also see the East Didsbury and Airport lines terminate at Firswood, and will clash with a host of major events taking place across Greater Manchester including Manchester Day, Comic Con Manchester and The Hundred at Emirates Old Trafford.
Charlotte Heyes, the co-owner of pizza destination Nell’s, says she first became aware of the planned works in mid-June – and warned the line closures will have a significant impact on the Nell’s sites in the city centre, MediaCity, and the Northern Quarter. “I think it will most affect us at MediaCity because it’s right by the tram stop there and people will get off and head to us,” Charlotte told the Manchester Evening News.
“We don’t have that now for the next three weeks. I think it could have a real impact on the area – we’ve had to adjust our forecasts lower as a result.”
Despite initial concerns, Charlotte reveals that the first few days have been somewhat more encouraging than she and her team had anticipated. She explained: “Thankfully, it’s not been as bad as we thought it would be so far but we have still noticed a bit of a drop in trade. The fact that we’ve had nice weather has certainly helped us out with that.”
Charlotte, who co-owns Common alongside her husband Jonny, describes the tram improvement works that took place over the Easter Bank Holiday weekend, from April 3 to 6, as ‘disastrous’ for their business. Much like the current month’s disruption, that period saw services suspended across the Eccles, Trafford Centre and Altrincham lines.
“We really suffered at MediaCity because of that,” she explains. “We were really down that weekend and everyone struggled. It was really bad for us. I was fearing these works would have had a similar impact on our summer.”
Charlotte revealed she contacted the Bee Network upon first learning of the works to explore whether any support could be offered to her business and neighbouring establishments in the vicinity.
Replacement bus services are operating in the impacted areas while the lines remain closed, with passengers also advised to utilise Bee Network buses and trains where feasible.
A spokesperson for Transport for Greater Manchester (TfGM) described the works as the ‘biggest track upgrades’ they have ever undertaken and stressed they are ‘vitally important’ in improving journey reliability. The organisation apologised for the disruption caused to both passengers and local businesses.
“I do feel like we weren’t given enough notice about this,” Charlotte suggests. “I expect these works had been planned for a long time. If we had known about this six months, or even three months, earlier, it would have helped us figure things out a bit more thoroughly on how we can deal with it. In hospitality, you do try to look at the whole year ahead in terms of predicted revenue and costs, and that helps to set your budgets.
“But we know at this point that there’s nothing that we can do about it – they’re already taking place. It’s just a case of us now trying to make it work as much as possible for us.”
Charlotte said she hoped that customers would continue to back hospitality businesses throughout the city-region, with bus and train services still anticipated to run as normal. “We just want to remind customers to still come visit us, there are still lots of ways of getting into town and into MediaCity whether it’s by bus or by cycling,” she said.
“We’re still open. Remember your local businesses, make the most of them.
“It’s been quite a challenging climate for us as a sector with the increased cost pressures so this has not come at the best of timing for us, but we’re just hoping people will still come and visit us.”
A TfGM spokesperson said: “This is vitally important work that will make Metrolink journeys quicker and more reliable once complete.
“This is one of the biggest track upgrades we’ve ever done, and it was always going to be disruptive for passengers given the scale of the job. We’re sorry for the inconvenience and are doing everything we can to keep people moving.
“We have been and continue to heavily promote the closure, to let people know in advance and give them a chance to prepare.
“Passengers are encouraged to allow extra time for their journey and to check the Bee Network website or app before they travel for the latest information, including about replacement buses.”









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