This morning, hundreds of thousands of teenagers opened their GCSE results. For most, the next step is already mapped out. For a growing number, it is not, and that is where one of Britain’s most expensive problems begins.

The latest official figures show that 1.01 million 16 to 24 year olds are not in education, employment or training, 13.5 per cent of the age group and the first time the total has passed one million since 2013. The number had been edging towards that mark for months. Analysis by the charity Impetus puts the annual cost in lost GDP at £27 billion.

I have spent 25 years working across education, employability and youth services, and this month I became chief executive of City Year UK. I have argued before that the NEET challenge is now a business problem, because every one of those million young people is a customer, a colleague and a taxpayer the economy is doing without. Results day is where the pipeline into that statistic quietly begins.

Nobody becomes NEET on the day the envelope opens. It happens in the months that follow, when a teenager without family networks cannot find work experience, when entry level vacancies ask for experience nobody will give them, and when the first knock-back turns into a second and a third.

Government is moving. Alan Milburn’s independent review into youth inactivity is due to publish its final report this summer, and the Youth Guarantee is backed by £1.5 billion to help young people into work or training. I have set out elsewhere what I would ask of policymakers. But employers do not need to wait for Whitehall, and the smartest ones will not.

Make service the first rung

At City Year UK we recruit 18 to 25 year olds to spend a year volunteering in schools serving all communities across London, the West Midlands and Greater Manchester. They mentor and tutor pupils who need extra support, and in return they gain training, structure, professional networks and a track record that proves they can turn up, take responsibility and deliver.

It is a straightforward exchange. Schools gain capacity, pupils gain a role model close to their own age, and a young adult gains a launch pad into work. Nothing on a CV says more about readiness than a year spent showing up for other people’s children.

That is exactly what employers say they cannot find at entry level. So here is my ask of business leaders this results week. Offer guaranteed interviews to young people who complete a year of service or similar programmes. Open work experience to teenagers whose parents cannot arrange it through their own contacts. Strip out entry criteria that screen for polish rather than potential.

And remember that six in ten of the million are economically inactive rather than unemployed, many managing health conditions. They will not respond to a job advert. They need employers willing to meet them halfway, through supported routes back in.

The official numbers are updated again within days, and few expect good news. But the figure is not fixed. Every teenager who opened an envelope this morning is somebody’s future hire. Business gets to decide whose.

Victoria Head

Victoria Head is joining City Year Uk the beginning of August as Chief Executive Officer, bringing more than 25 years of leadership experience across education, employability, skills development, youth services, and social impact.

Throughout her career, Victoria has focused on creating opportunities that enable young people and communities to thrive. She has a strong track record of leading large-scale transformation programmes, securing and managing multi-million-pound contracts, and building strategic partnerships across government, education, and the voluntary sector. Her expertise spans workforce development, social mobility, and systems change, with a consistent focus on improving outcomes for young people.

Prior to joining City Year UK, Victoria was Strategic Director for Learning, Skills and Employability at Catch22, where she led a broad portfolio of programmes spanning education, employability, and social inclusion. She has also held senior leadership roles in national employability and skills organisations, driving innovation, sustainable growth, and high-quality frontline delivery.

Alongside her executive career, Victoria is a Trustee of Changing Lives and a Council Member of UK Year of Service, reflecting her long-standing commitment to strengthening the social impact sector.

As CEO of City Year UK, she is focused on expanding the organisation’s reach and deepening its impact, ensuring more young people are supported to succeed in education, employment, and life.

For more information on how to be involved, please contact Victoria on

vhead@cityyear.org.uk