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John Lewis to sell via ChatGPT and TikTok as retailer launches AI-powered shopping push

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John Lewis to sell via ChatGPT and TikTok as retailer launches AI-powered shopping push

John Lewis is preparing to enter a new era of retail by selling products through artificial intelligence platforms and social media, as the historic department store seeks to attract younger shoppers and modernise its business model.

The retailer has launched a multimillion-pound strategy centred on what it calls “AI-powered shopping”, enabling its products to appear in recommendations generated by chatbots such as ChatGPT and Google Gemini. The move forms part of a wider digital expansion designed to place the brand directly within the new tools consumers increasingly use to search for products and inspiration.

Alongside the push into AI platforms, the chain will also begin trialling sales through TikTok Shop, the fast-growing social commerce marketplace embedded within the TikTok app. Executives hope the initiative will help broaden the appeal of the 162-year-old retailer beyond its traditional customer base.

Under the new system, users interacting with AI chatbots will be able to receive recommendations for John Lewis products when searching for items such as clothing, homeware or gifts.

For example, a customer could ask a chatbot to suggest a spring outfit for a party within a certain budget, and the AI could recommend a shirt stocked by John Lewis if it fits the user’s criteria.

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Over time, the retailer hopes shoppers will be able to complete purchases directly within the AI interface itself, as developers roll out embedded checkout features across conversational platforms.

The shift reflects growing evidence that artificial intelligence is becoming a starting point for online shopping journeys. Research from KPMG found that 30 per cent of consumers aged between 25 and 34 had already used chatbots to search for deals and product suggestions.

Retail analyst Jonathan De Mello said the development reflects broader changes in consumer behaviour.

“Retailers are embracing AI as a mechanism to reach a consumer that is relatively tech-savvy, especially the younger generation that uses it for almost everything,” he said. “It’s becoming part of how people explore and discover products.”

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In parallel with the AI initiative, John Lewis will begin selling selected products through TikTok Shop. Initially, the offering will focus on beauty products and gift items, categories considered well suited to the social media platform’s influencer-driven shopping model.

Since launching in 2021, TikTok Shop has become a major force in UK e-commerce. During last year’s Black Friday event, the platform recorded sales of 27 products every second, demonstrating the speed at which social media retail has evolved.

Other major retailers have already begun experimenting with the format. Marks & Spencer and Sainsbury’s both introduced TikTok Shop sales for selected products last year, signalling growing confidence among established brands in the channel.

To enable its products to appear within AI chatbot recommendations, John Lewis has partnered with the commerce technology company Commercetools.

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The platform translates the retailer’s product catalogue into formats compatible with AI search systems, allowing chatbots to recognise John Lewis as a merchant and incorporate its products into recommendations.

This process effectively ensures the retailer’s catalogue can be interpreted correctly by conversational AI tools and surfaced in relevant searches.

Dom McBrien said the strategy is intended to place the retailer directly within the new digital environments where customers are increasingly making purchasing decisions.

“These investments will mean that we are right there when customers are looking for ideas,” he said. “Being able to quickly and easily buy in a few clicks is a gamechanger.”

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John Lewis is not alone in exploring AI-driven commerce. Sportswear retailer JD Sports has previously indicated plans to enable customers to make purchases directly through AI apps in the future.

Meanwhile, technology companies are actively building tools to integrate retail within conversational platforms. Earlier this year Google announced partnerships allowing purchases through its Gemini AI platform, while ChatGPT has already trialled instant checkout tools in the United States.

The rapid development of AI shopping tools has prompted discussion among legal experts and regulators about how recommendations, advertising disclosures and consumer protection rules will apply in conversational commerce.

The push into AI and social commerce comes as John Lewis attempts to revitalise its fortunes following several difficult years.

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The retailer operates 36 department stores across the UK and first launched its online shop in 2001. Today, online transactions account for around 60 per cent of total sales.

Its parent company, John Lewis Partnership, also owns the supermarket chain Waitrose.

The partnership is currently undergoing a major turnaround led by chairman Jason Tarry, a former Tesco executive who took over leadership in 2024 following the departure of Sharon White.

Tarry has launched a wide-ranging programme aimed at restoring profitability, modernising operations and strengthening the brand’s competitiveness in a rapidly evolving retail landscape.

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Later this week the John Lewis Partnership will publish its results for the 2025–26 financial year.

Speculation has been growing that the company may reinstate staff bonuses, which have not been paid since January 2022. At its peak, the annual bonus for employees, known internally as “partners”, reached as high as 15 per cent of salary.

The employee-owned structure means roughly 70,000 staff members share in the company’s profits when bonuses are declared.

Although the group is expected to miss its £200 million profit target, analysts believe management may still consider restoring the payment in order to boost morale following years of restructuring, store closures and cost-cutting.

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For a brand synonymous with traditional British retail values, the shift toward AI-powered commerce represents a significant strategic pivot.

Executives believe that embedding the company within AI platforms and social commerce environments will ensure John Lewis remains visible as consumer habits evolve.

As conversational AI becomes a new gateway to online shopping, the retailer hopes its early investment will ensure it remains relevant in the next generation of digital retail.


Jamie Young

Jamie Young

Jamie is Senior Reporter at Business Matters, bringing over a decade of experience in UK SME business reporting.
Jamie holds a degree in Business Administration and regularly participates in industry conferences and workshops.

When not reporting on the latest business developments, Jamie is passionate about mentoring up-and-coming journalists and entrepreneurs to inspire the next generation of business leaders.

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Singaporeans embark on an overland journey from Dubai to Muscat to catch their flight home

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Singaporeans embark on an overland journey from Dubai to Muscat to catch their flight home

Singaporeans leaving Dubai amid the Middle East crisis began their journey with a bus ride to Muscat, Oman, to catch the country’s first repatriation flight from the region, arriving at Changi on March 7. They shared their experiences of the transit and the challenges faced during this evacuation.


Briefing and Routine

The event started with a briefing, where about 80 people gathered, including couples, singles, older family members like uncles and aunts, mostly Singaporeans living in Dubai. The atmosphere was calm and organized, with refreshments provided on the bus. Participants appeared tired but prepared, as they were asked to arrive early at 6:30 a.m. after a light breakfast and a short briefing, everyone seemed to be ready for the day ahead.

Observations and Environment

The group noted that since the initial attack, the key areas affected in Dubai included landmarks such as Dubai Marina, Downtown Dubai, and the Burj Khalifa. Despite the unsettling circumstances, the weather was beautiful, and the overall atmosphere remained calm. The event’s organization was efficient, starting from the hotel to the transportation, which contributed to a sense of order amid uncertainty.

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Personal Feelings and Safety

The individual expressed a sense of reassurance, feeling that the situation was under control due to the well-organized arrangements. While the times are unsettling and unprecedented for most, the experience so far has been smooth and professional. The general sentiment reflected confidence in the safety measures and the preparation involved in managing the events, providing a reassuring perspective during a tense period.

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(VIDEO) iPhone 17 Pro Max vs iPhone 17e: Which One Is Better?

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iPhone 17e

Apple’s flagship iPhone 17 Pro Max, released last September, now shares the spotlight with the newly unveiled iPhone 17e, a $599 budget model that brings many modern features to a lower price point while highlighting the stark contrasts in the company’s 2026 smartphone lineup.

iPhone 17e
iPhone 17e

The iPhone 17e, announced March 2 and set for release March 11, arrives as Apple’s most affordable current-generation device, starting at $599 for 256GB storage — double the base capacity of its predecessor, the iPhone 16e, at the same price. Preorders opened March 4, with the device available in black, white and a new soft pink finish.

In comparison, the iPhone 17 Pro Max starts at $1,199 for 256GB, positioning it as the premium large-screen option with top-tier performance, camera capabilities and battery life. The gap of $600 underscores Apple’s strategy of offering tiered choices: the entry-level 17e for cost-conscious buyers seeking solid everyday use, and the Pro Max for power users demanding the best hardware.

The iPhone 17e retains a familiar 6.1-inch Super Retina XDR OLED display with a notch for the TrueDepth camera system, rather than the Dynamic Island found on higher models. It features Ceramic Shield 2 front glass for 3x better scratch resistance than previous generations, an aluminum frame and IP68 dust and water resistance. The display runs at 60Hz without ProMotion adaptive refresh rates or Always-On capability.

Powering the 17e is Apple’s A19 chip with a 6-core CPU (2 performance, 4 efficiency cores) and a 4-core GPU, paired with 8GB of RAM. This setup delivers strong performance for daily tasks, gaming and Apple Intelligence features, though the GPU has one fewer core than the A19 in the standard iPhone 17. It includes Apple’s latest C1X cellular modem for faster connectivity, up to 2x improvement over the prior C1 in the 16e.

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Camera-wise, the 17e sports a single 48MP Fusion main sensor that enables optical-quality 2x telephoto shots and captures 4K Dolby Vision video. It supports next-generation portraits and advanced computational photography like Photonic Engine, Deep Fusion and Smart HDR 5. The 12MP front camera handles selfies and video calls with features like Retina Flash.

Battery life benefits from efficient power management, though exact capacity remains around 4,000 mAh in estimates. New this year is MagSafe support for faster wireless charging and a vast accessory ecosystem, along with Qi2 compatibility — a significant upgrade from the 16e.

Satellite features, including Emergency SOS, Roadside Assistance, Messages and Find My via satellite, ensure connectivity in remote areas.

The iPhone 17 Pro Max, by contrast, targets enthusiasts with a larger 6.9-inch Super Retina XDR display featuring ProMotion up to 120Hz, Always-On display, peak brightness of 3,000 nits and Ceramic Shield 2 on both front and back for enhanced durability.

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It runs on the more powerful A19 Pro chip with a superior GPU, 12GB of RAM and advanced thermal design including vapor chamber cooling for sustained performance during intensive tasks like video editing or gaming. Storage options extend to 2TB.

The Pro Max’s camera system stands out with three 48MP Fusion lenses: main, ultrawide and a new telephoto offering extended optical zoom (up to 8x equivalent in some configurations), macro capabilities and professional-grade video recording. It excels in low-light performance, computational photography and versatility.

Battery capacity approaches 5,088 mAh in reports, delivering what Apple calls the best life ever in an iPhone, aided by efficiency gains in iOS 26.

Design differences include a titanium frame on the Pro Max for premium feel and lighter weight relative to size, versus the aluminum on the 17e. The Pro Max measures roughly 6.43 x 3.07 x 0.34 inches and weighs 233 grams, while the 17e is more compact at about 5.78 x 2.82 x 0.31 inches and 169 grams.

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Both run iOS 26 with full Apple Intelligence support, ensuring long-term software updates, privacy features and ecosystem integration.

Analysts see the 17e as a smart evolution for Apple’s budget segment. By adding MagSafe, doubling base storage and upgrading to the A19 chip without raising the price, it narrows the gap to mid-tier models like the $799 iPhone 17. Early reviews praise its value for users prioritizing battery, camera basics and modern connectivity over pro-level extras.

The Pro Max remains the choice for creators, photographers and those wanting maximum screen real estate and performance. Its larger form factor suits media consumption, multitasking and extended use.

As preorders ramp up for the 17e, Apple positions it as “feature stacked, value packed,” appealing to first-time iPhone buyers or those upgrading from older devices. The Pro Max continues to dominate premium sales, driven by its unmatched hardware.

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The release highlights Apple’s segmented approach in 2026: accessible entry points like the 17e alongside flagship powerhouses, giving consumers clear trade-offs between price and capability in a competitive smartphone market.

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