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Meta Installs Software to Track US Employees’ Mouse Movements and Keystrokes for AI Training

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NEW YORK — Meta Platforms Inc. is rolling out new tracking software on the computers of its U.S.-based employees to capture mouse movements, clicks and keystrokes, using the data to train artificial intelligence models aimed at building autonomous AI agents capable of performing everyday work tasks, according to internal memos obtained by Reuters.

Headquarters of Facebook parent company Meta Platforms Inc in Mountain View
Headquarters of Facebook parent company Meta Platforms Inc in Mountain View

The tool, known as the Model Capability Initiative or MCI, will operate on a curated list of work-related applications and websites. It will also take occasional snapshots of screen content to provide context for the interactions, a staff AI research scientist posted Tuesday in an internal channel for the company’s Meta SuperIntelligence Labs team.

Meta’s push reflects the intensifying race among tech giants to develop more capable AI agents that can navigate computer interfaces like humans — selecting dropdown menus, using keyboard shortcuts and handling multi-step digital workflows. Current models often struggle with these practical interactions despite advances in language understanding.

“If we’re building agents to help people complete everyday tasks using computers, our models need real examples of how people actually use them — things like mouse movements, clicking buttons, and navigating dropdown menus,” Meta spokesperson Andy Stone said in a statement. “To help, we’re launching an internal tool that will capture these kinds of inputs on certain applications to help us train our models.”

The initiative forms part of a broader effort rebranded as the Agent Transformation Accelerator, according to a separate memo from Meta CTO Andrew Bosworth. Bosworth told staff the company aims for a future where AI agents primarily handle routine work while humans direct, review and refine their performance. The data collected will help agents learn to identify when human intervention occurs and improve autonomously in subsequent attempts.

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Meta emphasized that the tracking data will not be used for employee performance evaluations or any purpose beyond AI model training. The company said safeguards are in place to protect sensitive content, though specifics were not detailed in the memos.

The announcement quickly sparked internal debate and external backlash. Employees expressed concerns about privacy, surveillance and the long-term implications for job security in discussions on internal forums. Some viewed the program as turning workers into unwitting trainers for systems that could eventually automate their roles. Online reactions ranged from accusations of dystopian workplace monitoring to pragmatic acceptance that high-quality interaction data remains scarce for training reliable agents.

Privacy advocates and labor groups raised questions about consent, data minimization and potential misuse. While Meta limits the tool to U.S.-based full-time employees and contingent workers on work devices and approved applications, critics worry about the precedent for broader workplace surveillance in the AI era. Similar tracking tools have drawn scrutiny at other companies, though Meta’s explicit link to training replacement-level agents has amplified the reaction.

The move comes as Meta ramps up its massive AI investments. The company plans to spend roughly $140 billion on AI infrastructure and related efforts in 2026, nearly double the previous year’s outlay. CEO Mark Zuckerberg has repeatedly positioned AI as central to the company’s future, from improving content recommendations on Facebook and Instagram to developing advanced agents that could transform productivity tools.

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Building effective computer-using agents requires vast amounts of real-world demonstration data showing not just what actions to take but the precise sequences of mouse clicks, keystrokes and navigation decisions humans make. Public web data or synthetic examples often fall short in replicating the nuances of enterprise software, internal tools and dynamic interfaces. By harvesting anonymized interaction data from its own workforce, Meta aims to close that gap without relying solely on expensive human annotation or simulated environments.

Industry experts note that Meta is not alone in pursuing this approach. Several tech firms and AI startups are exploring ways to capture human-computer interaction data, either through voluntary contributions, synthetic generation or controlled monitoring. However, Meta’s scale — with tens of thousands of U.S. employees using diverse internal systems — offers a rich, varied dataset that could accelerate progress.

The timing coincides with Meta’s aggressive hiring in AI research while simultaneously managing efficiency initiatives across other parts of the business. Reports have circulated about potential layoffs in non-AI divisions, adding to employee anxiety that the tracking program could contribute to workforce reductions as agents mature.

Meta has a history of heavy internal data collection for product improvement, from user behavior on its social platforms to developer interactions with its tools. The company maintains strict policies on data handling and has faced past regulatory scrutiny over privacy practices, leading to billions in fines and settlements. Officials insist the new tool includes protections against capturing or retaining personal or highly sensitive information.

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Still, the rollout highlights tensions in the AI development race. On one side, the need for high-fidelity training data to create genuinely useful agents; on the other, growing societal and employee discomfort with pervasive monitoring. European privacy regulations such as GDPR impose stricter limits on workplace surveillance, potentially complicating similar initiatives for Meta’s international staff.

As AI agents evolve, their ability to autonomously handle tasks like scheduling, data entry, report generation or customer support workflows could reshape white-collar work. Meta’s internal memos frame the effort positively as empowering employees to focus on higher-value work by offloading routine activities. Critics counter that it risks accelerating job displacement without adequate transition support.

The program’s effectiveness will depend on the quality and diversity of the captured data. Mouse trajectories, click patterns and keystroke dynamics provide rich signals about intent, hesitation and workflow efficiency that text-based logs alone cannot convey. Occasional screen snapshots add crucial context, such as the layout of specific applications or the content being manipulated.

Meta has not disclosed technical details about data storage, anonymization techniques or deletion policies. Employees were informed of the rollout but it remains unclear whether participation is mandatory or if opt-out options exist for certain roles.

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The development underscores how Big Tech companies are increasingly turning inward for AI training resources as external data sources face legal challenges, quality issues or saturation. Similar efforts have included using customer service transcripts, code repositories and internal documents, but granular interaction data represents a newer frontier.

For now, the Model Capability Initiative is limited to U.S. employees and specific applications. Its success could influence whether Meta expands the approach or inspires competitors to follow suit. As the technology industry grapples with the dual challenges of advancing AI capabilities and addressing ethical concerns around labor and privacy, Meta’s experiment will be closely watched.

Company leaders have signaled confidence that transparent communication and strict boundaries will alleviate concerns. Whether the initiative ultimately boosts AI performance enough to justify the surveillance tradeoff remains an open question that will likely be tested in the coming months as agents trained on the new data enter internal testing.

In the broader context of 2026’s AI boom, Meta’s decision reflects a pragmatic — if controversial — step toward solving one of the field’s persistent bottlenecks: teaching machines not just what to do, but exactly how humans do it in the messy reality of daily digital work.

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Is Spotify Down Now? App Experiences Minor Glitches as Users Report Playback and Login Issues on May 13

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Spotify and the major music company Universal have inked a new deal

NEW YORK — The Spotify app faced scattered reports of technical difficulties Tuesday, with some users experiencing playback interruptions, login errors and delayed playlist loading, though the streaming giant has not confirmed a widespread outage. As of midday May 13, 2026, Downdetector and other monitoring sites showed elevated but not critical complaint levels, primarily centered on the mobile app rather than a full service disruption.

User reports spiked modestly in the morning hours, with many complaining about songs stopping mid-play, search functions failing, or the app freezing when opening curated playlists. Android users appeared disproportionately affected, echoing similar Android-specific issues reported on May 11. Spotify’s official status channels and support forums have remained relatively quiet, suggesting the problems may be isolated or resolving quickly.

A Spotify spokesperson said the company is aware of “intermittent issues affecting a small percentage of users” and that engineering teams are actively investigating. “Most users should experience normal service,” the statement read. “We recommend updating the app and restarting devices as a first step.” No major global outage has been declared, distinguishing today’s reports from previous widespread disruptions that affected tens of thousands.

Recent History of Spotify Disruptions

Spotify has encountered several technical hiccups in 2026. On May 11, Android users reported “Something went wrong” errors when accessing playlists, a problem that was largely resolved within hours. Earlier incidents in April and February also involved app crashes and server connection issues, often tied to backend updates or high traffic periods.

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The music streaming service, which boasts more than 600 million users worldwide, relies on a complex infrastructure of content delivery networks, recommendation algorithms and real-time syncing. Even minor glitches can frustrate millions when they occur during peak listening hours.

What Users Are Experiencing

Common complaints Tuesday included:

  • Songs buffering indefinitely or stopping after 10-15 seconds
  • Playlists failing to load or showing as empty
  • Login loops on mobile devices
  • Search bar returning no results
  • Downloaded content becoming temporarily inaccessible

Most affected users reported the issues began around 8-10 a.m. EDT. Desktop and web player versions appeared less impacted, with many listeners switching platforms as a workaround. Spotify Premium subscribers were not spared, though free-tier users with advertisements sometimes saw additional delays.

Troubleshooting Tips

Spotify recommends the following steps for users facing problems:

  • Force-close and restart the app
  • Check for app updates in the App Store or Google Play
  • Restart the device
  • Reinstall the app if issues persist
  • Clear cache (Android) or offload/reinstall (iOS)
  • Try switching between Wi-Fi and mobile data

For persistent problems, users can visit Spotify’s support site or community forums, where moderators actively monitor and update ongoing issues.

Broader Context of Streaming Reliability

Spotify is not alone in facing occasional service hiccups. Major streaming platforms including Netflix, YouTube Music and Apple Music have all experienced similar intermittent issues in recent months, often linked to rapid feature rollouts, server maintenance or unexpected traffic surges. As streaming consumption grows, the pressure on backend systems increases.

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Industry analysts note that Spotify has invested heavily in infrastructure resilience, including multi-region data centers and advanced load balancing. However, the complexity of personalized recommendations, podcast integration and social features creates more potential points of failure than simpler services.

Impact on Users and Business

For casual listeners, today’s glitches represent a minor inconvenience. For heavy users and those relying on Spotify for focus, workouts or commutes, interruptions can be frustrating. Content creators and podcasters have also voiced concerns about reliability during live events or scheduled releases.

From a business perspective, Spotify continues to grow its user base and improve monetization despite occasional technical hiccups. The company reported strong subscriber growth in its most recent earnings, with premium users driving the majority of revenue. Short-term outages rarely have lasting effects on overall retention when resolved quickly.

When to Expect Resolution

Most reported Spotify issues in 2026 have been fixed within a few hours. If problems persist into the afternoon or evening, users should monitor official channels for updates. Spotify’s @SpotifyStatus account on X and the company’s community board typically post acknowledgments during significant events.

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In the meantime, many affected users have turned to downloaded content, alternative platforms or web browsers as temporary solutions. Spotify encourages patience while technical teams work behind the scenes.

As streaming becomes central to daily entertainment, reliable uptime grows increasingly important. Today’s scattered reports serve as a reminder of the infrastructure challenges behind seamless music delivery. For now, most Spotify users appear able to listen without major disruption, with only a subset experiencing temporary issues.

Spotify continues to dominate the music streaming landscape, and these occasional glitches have not slowed its overall momentum. Users experiencing problems today are encouraged to try basic troubleshooting or wait for an automatic resolution, which has proven effective in similar past incidents.

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Earnings call transcript: Suncor Energy Q1 2026 beats forecasts but shares dip

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Earnings call transcript: Suncor Energy Q1 2026 beats forecasts but shares dip

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Aussie shares wobble ahead of budget, oil surges again

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Aussie shares wobble ahead of budget, oil surges again

Australia’s share market has wobbled ahead of the federal budget, as investors brace for tax reforms expected to impact returns on housing and stocks.

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Vodafone Idea board to weigh fundraise through equity after AGR relief

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Vodafone Idea board to weigh fundraise through equity after AGR relief
Vodafone Idea on Tuesday said its board will meet to consider a proposal to raise funds through the issuance of equity shares and/or warrants on a preferential basis, subject to regulatory and shareholder approvals.

The proposed fundraising comes at a time when investor sentiment around the company has improved sharply following a series of developments that eased concerns around its long-standing balance sheet stress and capital raising ability.

Vodafone Idea stock has surged nearly 30% over the past month and gained more than 50% in the last four months, aided by regulatory relief on adjusted gross revenue (AGR) liabilities, management changes and renewed expectations around network expansion funding.

A major trigger came earlier this month after the Department of Telecommunications recalculated the company’s AGR dues, lowering the outstanding amount to around Rs 64,046 crore as of December-end. The move was seen by analysts as a significant reduction in financial overhang for the debt-laden telecom operator.

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The company also saw renewed investor attention after Kumar Mangalam Birla returned as non-executive chairman, nearly five years after stepping down during a period marked by mounting financial pressure and uncertainty over the telecom operator’s future.


The sharpest rally in the stock, however, came earlier this week after a Bloomberg report said UK-based Vodafone Group was exploring a potential transfer of a portion of its stake in Vodafone Idea back to the company for treasury holding purposes. Vodafone Plc currently owns about 19% in the Indian telecom operator.
Brokerages have turned more constructive on the stock after the AGR clarity. Citigroup maintained its “Buy-High Risk” rating on Vodafone Idea with a target price of Rs 14, implying further upside from current levels.According to Citi, uncertainty surrounding AGR liabilities had for years weakened lender confidence and delayed the company’s fundraising plans. The brokerage said the government’s conversion of dues into equity, resulting in a 36% stake in Vodafone Idea, has materially improved the company’s prospects of securing fresh capital for network investments.

Also read: Gold, housing play under pressure as PM’s pitch rattles consumer-facing stocks

Citi also noted that the improved regulatory clarity reduces execution risk around Vodafone Idea’s previously announced fundraising roadmap. The brokerage now expects the telecom operator to have better visibility in completing its targeted debt raise, which is crucial for accelerating 4G and 5G rollout plans and competing more effectively with rivals Reliance Jio and Bharti Airtel.

(Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times)

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These Stocks Are Today’s Movers: Qualcomm, Intel, Micron, Zebra, Nvidia, Quantum Computing, GameStop, and More

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These Stocks Are Today’s Movers: Qualcomm, Intel, Micron, Zebra, Nvidia, Quantum Computing, GameStop, and More

These Stocks Are Today’s Movers: Qualcomm, Intel, Micron, Zebra, Nvidia, Quantum Computing, GameStop, and More

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Dixon Technologies Q4 Results: Cons PAT falls 36% YoY as topline grows 2%; Rs 10/share dividend announced

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Dixon Technologies Q4 Results: Cons PAT falls 36% YoY as topline grows 2%; Rs 10/share dividend announced
Dixon Technologies on Tuesday reported a consolidated net profit of Rs 256 crore in the March-ended quarter versus Rs 401 crore in the year-ago period, implying a 36% fall. The profit after tax (PAT) was attributable to the owners of the company. The company’s revenue from operations in Q4FY26 was up 2% to Rs 10,511 crore versus Rs 10,293 crore posted by the company in the corresponding quarter of the previous financial year.

Meanwhile, Dixon Technologies’ total income grew 3% year-on-year to Rs 10,595 crore versus Rs 10,304 crore in Q4FY25. It included other income of Rs 84 crore compared to Rs 11 crore in the year-ago period.

The company’s board recommended a final dividend of Rs 10 per equity share for the financial year 2025-26. The dividend, if approved by the company members at its 33rd Annual General Meeting (AGM), will be credited within 30 days from the AGM date, the company filing said.

The company’s Earnings Before Interest, Taxes, Depreciation and Amortisation (EBITDA) stood at Rs 493 crore in the quarter under review, up 9% YoY.

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Dixon Tech’s expenses in the reported quarter stood at Rs 10,231 crore versus Rs 10,399 crore in Q3FY26 and Rs 9,982 crore in the year-ago period. The expenses were for the cost of material consumed, employee benefits and finance cost, among other things.


The profit before tax (PBT) was Rs 370 crore in Q4FY26 versus Rs 412 crore in Q3FY26 and Rs 576 crore in Q4FY25.
For the full financial year, PAT stood at Rs 1,644 crore, gaining 33% YoY, while total income stood at Rs 49,586 crore, up 28%. EBITDA for FY26 increased 69% to Rs 2,580 crore over the previous financial year. The earnings were announced after market hours, and Dixon Tech shares ended today at Rs 10,120, down by Rs 652 or 6.05%.

(Disclaimer: The recommendations, suggestions, views, and opinions given by the experts are their own. These do not represent the views of The Economic Times.)

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eBay rejects $55.5bn offer from GameStop

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eBay rejects $55.5bn offer from GameStop

The online auction giant said it doubted how the video game retailer would finance its offer.

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Gilt Yields Hit 28-Year High as Starmer Defies Resignation Calls

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Gilt Yields Hit 28-Year High as Starmer Defies Resignation Calls

Britain’s bond market delivered its sharpest rebuke yet to Sir Keir Starmer’s premiership on Tuesday, with 30-year gilt yields climbing to their highest level this century as the prime minister stared down a growing chorus of Labour MPs demanding he step aside.

The sell-off, which dragged sterling and equities lower in lockstep, wiped out the relief rally that followed Starmer’s defiant intervention last week. Tuesday’s cabinet meeting, at which the prime minister once again refused to countenance resignation, did little to settle nerves. Investors are now openly pricing in the prospect of a leftward lurch in Labour policy, with the attendant risks of looser fiscal rules, higher gilt issuance and a further squeeze on the cost of capital for British business.

For the country’s 5.5 million small and medium-sized enterprises, the implications are far from academic. Higher long-dated gilt yields feed directly into the swap rates that underpin commercial lending, business mortgages and asset finance, raising the prospect of yet another leg up in the borrowing costs faced by Britain’s corporate backbone at a time when many are still nursing the legacy of post-pandemic debt.

The 30-year gilt yield rose 13 basis points to 5.81 per cent, the highest since May 1998. The benchmark 10-year yield gained 10 basis points to 5.1 per cent, within a whisker of breaching the post-2008 peak it set earlier this month. Bond prices move inversely to yields.

“A new Labour leader may face pressure to ease the fiscal rules and raise gilt issuance,” warned Jim Reid, analyst at Deutsche Bank, capturing the City’s central concern that any successor would lean towards higher spending and heavier taxation of the very businesses the Treasury is counting on to drive growth.

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Sterling’s slide alongside government bonds will draw uncomfortable parallels with the dark days of Liz Truss’s mini-budget. When a currency weakens in concert with rising borrowing costs, it is the trading pattern of an emerging market that has lost the confidence of foreign capital, not that of a G7 economy. The pound fell 0.64 per cent against the dollar to a two-week low of $1.352, and shed 0.21 per cent against the euro to €1.152, its weakest since mid-April.

Some of the pressure is undeniably imported. Bunds, OATs and BTPs all sold off as President Trump declared the Iran ceasefire was “on life support”, sending Brent crude up 2.8 per cent to $107.17 a barrel and reigniting inflation fears across advanced economies. The Strait of Hormuz, through which a fifth of global oil and gas once flowed, remains largely shut. Germany’s Dax bore the brunt of the European sell-off, falling more than 1 per cent. But gilts underperformed by a substantial margin, marking out Westminster’s political turmoil as a uniquely British risk premium.

Mohit Kumar, chief European economist at Jefferies, urged clients to short sterling, arguing any change in the composition of government “would likely be left-leaning”. Anthony Willis, senior economist at Columbia Threadneedle Investments, cautioned that the bond market was unlikely to settle “until greater clarity emerges”.

Equities followed suit. The FTSE 100 surrendered 0.3 per cent having opened the week with a 0.4 per cent gain, while the more domestically focused FTSE 250 dropped 211 points, or 0.9 per cent, extending its losing streak to a second day. Mid-cap stocks, dominated by UK-facing businesses, are the clearest read on how the City judges Britain’s economic prospects.

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The grim verdict from Andrew Goodwin, chief UK economist at Oxford Economics, is that there is little prospect of meaningful relief. He expects 10-year borrowing costs to remain stuck above 5 per cent for the remainder of the year, regardless of who occupies Number 10. “Markets clearly perceive the UK has a bigger inflation problem and that tighter monetary policy will be needed to limit second-round effects from the energy shock, while political uncertainty has added to pressures at the long end,” he said.

Even were Starmer to dig in, Goodwin argued, the bond market would have little to celebrate, with the prime minister’s “attempts to regain popularity, or, more likely, from a successor implementing more costly left-wing economic policies” weighing on sentiment. “If Starmer sets out a timetable to stand down, the uncertainty premium will persist.”

For owner-managers already navigating a punishing cost base, a softening consumer and the fallout from this spring’s National Insurance changes, the message from the bond vigilantes is unambiguous: brace for borrowing to stay dear, and for political risk to remain firmly on the balance sheet.


Jamie Young

Jamie Young

Jamie is Senior Reporter at Business Matters, bringing over a decade of experience in UK SME business reporting.
Jamie holds a degree in Business Administration and regularly participates in industry conferences and workshops.

When not reporting on the latest business developments, Jamie is passionate about mentoring up-and-coming journalists and entrepreneurs to inspire the next generation of business leaders.

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CPGs need a new playbook

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CPGs need a new playbook

Sector underperformance calls for retooled growth model.

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Litis to buy $4m Yallingup shack

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Litis to buy $4m Yallingup shack

The property identity is set to purchase the unique coastal home following more than two decades in the same hands.

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