Business
Pressure mounts on American Airlines CEO as carrier lags rivals
A snow removal machine is seen working while a Boeing 737 American Airlines passenger aircraft is parked at gate on the tarmac of LaGuardia airport in New York on January 25, 2026.
Charly Triballeau | Afp | Getty Images
American Airlines‘ promised turnaround is off to a rocky start this year.
Pilot and flight attendant unions have called CEO Robert Isom’s leadership into question as the airline’s performance has trailed its rivals by a wide margin, a trend that has translated to lower profit-sharing for American’s more than 130,000 employees. Adding to employee frustration, the airline struggled to recover from major winter storms in recent weeks and crews were left stranded — some without a place to sleep beside the airport.
Late Friday, the pilots’ union wrote to the airline’s board, seeking a meeting to discuss the carrier’s financial and operational challenges.
“Our airline is on an underperforming path and has failed to define an identity or a strategy to correct course,” the board of directors of the Allied Pilots Association wrote. The union called for “leaders who are willing, equipped, and empowered to get the house in order.”
American made $111 million last year, an amount eclipsed by profits from Delta Air Lines and United Airlines, which brought in $5 billion and more than $3.3 billion, respectively, even though American flew similar capacity in 2025.
“I know that it is a meager profit-sharing, a very small profit-sharing pool this year. Again, when you break even, that’s the kind of profit-sharing you have,” Isom told employees after releasing earnings results on Jan. 27, according to a recording of the event that was reviewed by CNBC. “I’m disappointed in that.”
‘2026 can’t just feel different’
American is trying to catch up to rivals with premium products that bring in higher fares, a bright spot in the industry as coach cabin revenue growth has been elusive. It has also worked to reverse the damage from a failed direct-to-traveler business-travel strategy, whose architect American ousted in May 2024.
2026 is crucial for the carrier.
The Fort Worth, Texas-based airline issued an upbeat outlook for the year on Jan. 27, and Isom told crews that he was optimistic about improvement this year. He also noted that many staff, like flight attendants, make more than their counterparts at United, where cabin crews and other employees are in contract negotiations.
Isom is leading what he has pitched as a major transformation of American. The strategy includes improving customer service, the network and revenue management.
This week, he took his message to about 6,000 leaders at a conference the airline held at Globe Life Field in Arlington, Texas.
“We’ve had conversations as a senior leadership team about how we can’t pass up any opportunity … how we need to hold ourselves accountable,” Isom said at the event, according to a transcript which was seen by CNBC. “It starts with us at the top, but it’s all of us here today and how you lead your teams. 2026 can’t just feel different. It has to be different.”
American issued its 2026 outlook as it was juggling the aftermath of a late January winter storm that walloped much of the U.S. with snow, ice and sleet and preparing for another storm that ended up hitting its major hub of Charlotte, North Carolina, while competitors dug out faster.
The financial results, coupled with the slow storm recovery, drew anger from both pilot and flight attendant union leaders, which together represent about 40,000 crew members.
This week, two American Airlines flight operations leaders met with the union and discussed recent problems, with the union telling members that “our pilots will not accept platitudes, empty words, and the absence of decisive action any longer.”
Association of Professional Flight Attendants President Julie Hedrick said on Jan. 27 that Isom, who became CEO in 2022, “is missing the human factor” and that “many of us have been here for a very long time, and we don’t see an ending that puts us in a better place.”
Isom acknowledged the trouble American’s crew members faced during the late January storm that paralyzed a large swath of the United States and called the weather “probably the most impactful” during his decades-long tenure at the airline.
Robert Isom, chief executive officer of American Airlines Group Inc., speaks during a Bloomberg Television interview in New York, US, on Wednesday, Dec. 10, 2025.
Christian Monterrosa | Bloomberg | Getty Images
Tale of two Texas airlines
American had an especially difficult 2025, which started with the collision of an Army Black Hawk helicopter into one of the carrier’s regional jets that was arriving at Washington, D.C.’s Ronald Reagan Washington National Airport, killing all 67 people on both flights. The airline, and its rivals, were also hit by the U.S. government shutdown late last year.
“We’re off to a fast start based on the booking trends we’ve observed in January, all-time records for the first three weeks of the year,” Isom told analysts on the Jan. 27 earnings call.
But investors also want to the airline to prove its progress.
American’s stock is roughly flat this year. Its competitor 20 miles away in Dallas, Southwest Airlines, is also trying to remake itself, and its stock is up more than 30% in 2026. Shares of United and Delta are up more than 3% and more than 8%, respectively, for the year.
Southwest’s forecast that it could quadruple earnings this year has had investors in a bullish frenzy. That carrier recently sealed its biggest transformation in its nearly 55 years of flying (to some travelers’ chagrin): assigning seats last month for the first time, adding its first-ever bag fees, and rolling out basic economy tickets and other changes. Investors’ confidence boosted Southwest’s stock to a nearly four-year high last month after it reported results.
All U.S. carriers are investing heavily in higher-end travel over standard coach, and even Southwest is considering opening its first airport lounge, its CEO told CNBC last year.
American likewise is revamping its wide-body planes with larger, single business-class cabins, putting in a three-class cabin on new Airbus narrow-bodies and expanding its airport lounges. The airline has also refreshed its food and beverage options, including offering Lavazza coffee and Champagne Bollinger. For its 100th anniversary this spring, it’s also adding caviar and beef Wellington for long-haul premium cabins.
Isom has said he expects half of American’s revenue to come from “premium offerings” toward the end of the decade.
Fight over Chicago
Several planes wait in line to taxi down a runway after a winter snow storm affected the area at O’Hare International airport on Nov. 30, 2025 in Chicago, Illinois.
Jim Vondruska | Getty Images
One major battle for American is at Chicago O’Hare International Airport, where United CEO Scott Kirby, whom American fired in 2016, has vowed to keep his old employer at bay.
Both carriers are ramping up their schedules there next summer. Deutsche Bank estimated in a note Monday that United generates about $10 billion in revenue at O’Hare and that American generates more than $5 billion.
Around the time American reported earnings, United posted a digital billboard in Chicago that read “More on time, less canceled flights. Aadvantage, United,” using the same spelling as American’s AAdvantage loyalty program. Bankrupt Spirit Airlines is also seeking to transfer two gates at Chicago O’Hare to United for $30 million, which would give United more ground at the airport.
But from Chicago to Charlotte, questions still remain for American.
“It’s unclear if the current strategy will close the margin gap to its peers,” Melius Research airline analyst Conor Cunningham said about American. “It will take a lot of time to execute. You can’t just turn premium revenue on.”
Cunningham added, “It took Delta over a decade to cultivate a premium image,” pointing to the U.S. profit leaders’ transformation.
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How to Choose the Right Penetration Testing Services in the UK
With cyber threats on the rise, businesses across the UK are prioritizing security more than ever before. Penetration testing plays a critical role in identifying vulnerabilities before they can be exploited.
However, selecting the right provider can be challenging, especially with so many options available. Choosing reliable penetration testing services in the UK requires a clear understanding of your needs, industry standards, and what to look for in a trusted partner.
Understand Your Business Requirements
The first step in choosing the right service is identifying your specific security needs. Different businesses require different types of testing, such as web application testing, network security assessments, or cloud infrastructure evaluations.
For example, an e-commerce business may prioritize application security, while a financial organization may prioritize compliance and data protection. Understanding your systems, risk exposure, and regulatory requirements will help you select services that are tailored to your business.
Check Certifications and Industry Standards
Reputable providers follow recognized frameworks and hold relevant certifications. When evaluating providers offering penetration testing services UK, look for qualifications such as CREST, CHECK, or ISO certifications.
These certifications indicate that the company adheres to industry best practices and employs skilled professionals. Working with certified providers ensures that your testing is conducted thoroughly and meets compliance requirements.
Evaluate Testing Methodology and Approach
Not all penetration tests are created equal. Some providers rely heavily on automated tools, while others combine automation with manual testing for deeper insights.
A reliable provider will use a structured methodology that covers all potential entry points and simulates real-world attack scenarios. They should also provide detailed reports that include not only identified vulnerabilities but also actionable remediation recommendations.
Understanding how the testing is conducted helps ensure you receive meaningful and accurate results.
Assess Communication and Ongoing Support
Effective communication is essential throughout the testing process. A good provider will clearly explain their findings, helping both technical and non-technical stakeholders understand the risks.
Look for companies that offer ongoing support after the test is completed. This may include guidance on fixing vulnerabilities, follow-up testing, and continuous monitoring. Strong communication and support can significantly improve your overall security strategy.
Balance Cost with Quality and Value
While cost is an important factor, it should not be the sole deciding point. Cheaper services may lack depth or fail to identify critical vulnerabilities, leading to higher future costs.
Instead, focus on value. High-quality penetration testing helps prevent data breaches, ensures compliance, and protects your business reputation. Investing in a reputable provider is a long-term investment in your organization’s security.
Final Thoughts
Choosing the right penetration testing provider is a crucial step in strengthening your cybersecurity posture. By understanding your needs, verifying certifications, and evaluating methodologies, you can make an informed decision.
With the right penetration testing services UK, your business can proactively identify risks, protect sensitive data, and stay ahead of evolving cyber threats.
Business
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Clutch Towing on What It Takes to Run a 24/7 Service
Clutch Towing Inc. is a Brooklyn-founded towing company that reflects a practical idea carried out with discipline: show up, work safely, and treat people with respect.
Established in 2020, the business began during a period of uncertainty. While many industries slowed, the founder saw a steady need on the roads. “Towing is not optional,” he says. “If your car breaks down, you need help.” That insight shaped the company’s early direction.
Starting in Brooklyn, Clutch Towing focused on fast response times and clear communication. The work was hands-on from day one. Long hours. Emergency calls. Real-world problem solving. “In the beginning, it was about proving that we would show up,” the founder explains.
Over time, the company expanded beyond everyday roadside calls. Today, it supports both individual drivers and commercial operators across New York City and parts of New Jersey. Heavy-duty towing became a key part of its growth, requiring greater planning, safety awareness, and operational focus.
Clutch Towing’s leadership approach is grounded in consistency rather than scale. The company emphasises careful vehicle handling, fairness in pricing, and professionalism in high-stress situations. “We move fast, but we don’t rush carelessly,” the founder says.
In a demanding urban environment, Clutch Towing has built its reputation by doing the basics well. Its role in the industry is clear: provide dependable service when it matters most, and contribute to safer roads through awareness and accountability.
Inside Clutch Towing: Building Reliability in NYC
Q: Let’s start at the beginning. What led to the founding of Clutch Towing in 2020?
A: We started Clutch Towing during a time when a lot of businesses were uncertain. But towing is different. “If your car breaks down, you need help.” That need is constant. We saw an opportunity to build something practical and dependable. The goal was simple from day one. Help people during stressful situations.
Q: What were the early days like in Brooklyn?
A: Very hands-on. Long hours and a lot of emergency calls. We focused on proving reliability. “In the beginning, it was about showing that we would show up.” That built trust. Word spreads quickly in a place like New York if you are consistent.
Q: What makes operating in New York City unique for a towing company?
A: Traffic changes everything. “In NYC traffic, minutes matter.” You need to be efficient and prepared. There is no room for delays. But at the same time, you cannot rush carelessly. You have to balance speed with safety.
Q: How did you approach building that balance?
A: We made it part of the culture. “We move fast, but we don’t rush carelessly.” Every job requires attention. Whether it is a small car or a commercial vehicle, the handling matters. That mindset carries through the whole operation.
Q: When did the business begin to expand beyond basic towing?
A: As demand grew, we started working more with commercial vehicles, fleet owners, and repair shops. Heavy-duty towing became a bigger part of what we do. That required more planning and stronger safety standards. Larger vehicles bring more responsibility.
Q: What have you learned from working with commercial operators?
A: Time and reliability are critical. A breakdown affects more than one person. It can impact schedules, deliveries, and operations. “When a work vehicle goes down, it’s not just about the driver.” That changed how we think about service.
Q: How important is communication in your work?
A: It is essential. People call us when they are stressed. “Clear communication prevents confusion.” We explain what is happening, what to expect, and how long it will take. That helps people stay calm.
Q: What are some common mistakes drivers make during roadside situations?
A: A lot of people panic. They forget to turn on hazard lights or they stand too close to traffic. “In busy traffic, a disabled vehicle becomes a hazard quickly.” Awareness is key. Small steps can reduce risk.
Q: How has your experience shaped your view on road safety?
A: It has made it a priority. Every call involves some level of risk. “You’re not just moving a vehicle, you’re protecting people.” That includes the driver, our team, and others on the road. Safety has to come first.
Q: What values guide Clutch Towing as a business?
A: Reliability, integrity, and accountability. If we say we are coming, we show up. If there is an issue, we address it. “We stand for professionalism and accountability.” That consistency matters more than anything else.
Q: Looking back, what has been the most important idea behind your growth?
A: Keeping things simple. Show up. Communicate clearly. Do the job properly. “Our mission is simple: deliver dependable towing services with integrity and safety.” That has guided every decision.
Q: How do you define leadership in your industry?
A: It is not about being the biggest. It is about being dependable. “We want to be known as the team that shows up when it matters most.” If you can do that consistently, you are leading in this space.
Business
Fogarty merges wine interests with Victorian billionaire
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Business
Is Kuwait International Airport Open Today? Airport Still Remains Closed Due To Drone Attacks
KUWAIT CITY — Kuwait International Airport did not open or resume normal operations on Monday as regional conflict continued to disrupt aviation in the Gulf nation, with repeated Iranian-linked drone strikes damaging critical infrastructure including radar systems and fuel facilities.

As of March 30, 2026, the airport stayed closed to regular commercial passenger and most cargo flights, according to official statements and flight tracking data. No new inauguration or reopening occurred despite earlier speculation and social media rumors about possible partial operations or a new terminal launch. Kuwait’s Directorate General of Civil Aviation has maintained the suspension that began in late February following the escalation of the 2026 Iran-related regional war.
Multiple drone attacks have targeted the airport since early March. Strikes on March 12 and 14 damaged the radar installation, while a later assault hit a fuel tank, sparking a fire with limited material damage and no reported casualties. An earlier incident on Feb. 28 also affected Terminal 1. Officials attributed the attacks to Iran or its proxies, prompting heightened security measures and contingency planning across Gulf aviation hubs.
The closure has stranded thousands of travelers and forced airlines, including national carrier Kuwait Airways and low-cost Jazeera Airways, to suspend or reroute services. Some operations have shifted to alternative airports, such as Qaisumah International Airport in Saudi Arabia, located about 2.5 hours by road from Kuwait. Passengers holding confirmed bookings with Kuwait Airways have been advised to register for repatriation flights followed by land transport, with a previous registration deadline of March 6 for certain groups.
Authorities have urged the public not to travel to the airport and to contact airlines directly for the latest updates. Flight status pages showed no scheduled commercial arrivals or departures as of Monday, with messages indicating suspended services. Emergency protocols and backup systems have allowed limited continuity in some cases, but full commercial operations remain grounded pending safety assessments and repairs.
The disruptions come as Kuwait pushes forward with a massive $5.8 billion modernization program centered on a new Terminal 2. Designed by Foster + Partners and constructed by Turkey’s Limak İnşaat, the futuristic 700,000-square-meter facility aims to boost annual capacity to 25 million passengers and position Kuwait as a regional aviation hub. Construction stood at around 81% complete by late 2025, with civil works targeted for completion by Nov. 30, 2026, followed by testing and trial operations before full passenger services in the final quarter of the year.
No soft opening, trial runs or partial inauguration took place in March despite unverified online claims. Officials have repeatedly clarified that Terminal 2 remains on schedule for late 2026, with focus currently on interior fit-outs, baggage systems, security infrastructure and sustainability features targeting high environmental standards. The project includes advanced design elements such as a tri-wing concrete-shell roof, natural daylight optimization and explosion-resistant facades suited to the region’s conditions.
Existing facilities continue to handle minimal non-commercial activity where possible, but the primary Terminal 1 — originally designed by architect Kenzo Tange and opened in 1979 — along with dedicated terminals for Kuwait Airways and Jazeera Airways, have been impacted by the security situation. A new runway and air traffic control tower opened in 2025 as part of earlier expansion phases, providing some operational resilience.
The broader regional conflict, which intensified with strikes involving Israel, the United States and Iran starting in late February, has ripple effects across Gulf aviation. Neighboring countries have reported heightened alerts, with some airports implementing additional security or temporary adjustments. Kuwait’s Civil Aviation Authority has coordinated with international partners to evaluate damage and restore functionality, though no firm reopening timeline has been announced as of Monday evening.
Travelers affected by cancellations have faced challenges finding alternatives, with road and limited air connections via Saudi Arabia serving as primary options for stranded passengers. Airlines have extended waiver policies for changes and refunds in many cases, while governments have activated repatriation plans for citizens abroad.
Longer-term, the new Terminal 2 project represents Kuwait’s vision for post-conflict aviation growth. Once operational, it is expected to feature state-of-the-art passenger amenities, including spacious lounges, efficient processing systems and capacity for large aircraft such as the Airbus A380. The terminal’s design emphasizes cultural hospitality elements, such as a waterfall feature in the baggage claim area, alongside energy-efficient technologies.
Experts note that successful recovery will depend on stabilizing the security environment, completing infrastructure repairs and rebuilding passenger confidence. The airport’s role as a connector between Europe, Asia and Africa makes its full resumption strategically important for Kuwait’s economy, tourism and business links.
In the meantime, the Public Authority for Civil Aviation continues to monitor the situation closely. Passengers planning travel are encouraged to check official airline websites, the Kuwait Civil Aviation Authority channels and global flight trackers for real-time information. Those with existing bookings should avoid heading to the airport until services resume.
The incident highlights vulnerabilities in regional aviation infrastructure during periods of geopolitical tension. Similar challenges have affected other Gulf airports in recent weeks, prompting calls for enhanced air defense coordination and diversified routing options.
Kuwait International Airport, prior to the current suspension, served as the country’s main gateway with growing international connections. Its modernization drive, including the Terminal 2 expansion, was intended to handle rising passenger volumes and compete with larger hubs in Dubai, Doha and Abu Dhabi.
As repairs and security evaluations proceed, aviation officials emphasize that safety remains the top priority. Contingency measures, including backup radar capabilities where available, help mitigate immediate risks, but full commercial reopening requires comprehensive verification.
For the thousands impacted, the wait continues amid efforts to facilitate safe returns and alternative travel arrangements. Updates from Kuwaiti authorities and airlines will be critical in the coming days as the situation on the ground evolves.
The story remains fluid, with potential developments tied to broader diplomatic and security developments in the Middle East. Travelers and stakeholders are advised to stay informed through verified official sources.
Business
Strategy: Soon A Long, But Not Yet
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