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We need a new Welsh Development Agency and a radical approach to business support

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Wil Williams argues that Wales needs a business support system that is transparent, honest, radical, decisive and bold; everything that it has not been since 2006.

The WDA was abolished in 2006.

When the Welsh Development Agency was scrapped in 2006, it was presented as modernisation. The language was sound; alignment, accountability and efficiency. However, in reality, the removal of the WDA was driven by ideology and dogma, with outcome far less impressive than the original rhetoric.

The organisation that understood how to build firms and sectors was dismantled and folded into a structure designed to manage risk rather than create value; namely the Welsh Government.

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Nearly twenty years on, the results are hard to ignore. Wales has constructed a business support landscape that is active, visible and permanently engaged in something. What it has not done is consistently help firms to grow. The system looks busy because it is busy. That is not the same as being effective.

The failure of the business support system is not abstract. The absence of medium -sized firms is not an abstract concern; it sits at the heart of Wales’ productivity problem. Too many businesses remain small, under capitalised and structurally fragile. The system that was supposed to support the Mittelstand has, at best, provided guidance. At worst, it has absorbed significant public funding while producing very little in the way of sustained economic transformation.

READ MORE: The expected final cost of the South Wales Metro soars to £1.3bnREAD MORE: First Minister rules out new WDA but wants to empower the Development Bank of Wales

The contrast with what came before is instructive. The WDA was far from perfect, but it understood something fundamental; economic development is an operational discipline. It is a cultural mindset. It requires judgement, pace and a willingness to act. It had a clear line of sight from policy to delivery, a strong regional presence and the authority to make decisions. It behaved like an organisation expected to produce outcomes, not reports.

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When those functions were absorbed into government, the character of the system changed. Decision making slowed. Authority dispersed. Activity increased, but coherence declined.

Over time, the culture shifted from commercial delivery to programme management. This is not a criticism of individuals; it is simply what happens when an operational function is placed inside a system designed around compliance, procurement and control; in other words, government.

The modern landscape reflects that shift. There is no shortage of provision. Business Wales offers advice. The Development Bank of Wales provides finance. City Deals and local authorities run their own initiatives. UK wide schemes sit alongside them. Innovation bodies, export support and sector programmes all play their part. On paper, it is comprehensive. In practice, it is fragmented.

Firms do not experience this as a system. They experience it as a maze. Multiple entry points. Repeated diagnostics. Different priorities depending on who they happen to speak to. Occasional support, rarely continuity. Plenty of conversation, not enough follow through.

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This is why satisfaction scores, often self-reported, can look respectable while outcomes remain stubbornly weak. Advice is relatively easy to provide and generally well-received. Scaling a business is not. It requires capital, capability, leadership and sustained joined-up engagement over time. That is where the current model struggles.

The deeper issue is cultural rather than structural. The post 2006 environment rewards careful administration. Success is often measured by activity; programmes delivered, funds allocated, targets met. What matters to the economy is different; firms that grow, export, invest and employ. The two are not the same, and the gap between them has widened.

The consequences are visible across the economy. Wales continues to produce fewer medium sized firms than comparable regions. Productivity remains low. That is a function of the paucity of Wales’ Mittelstand. Regional disparities persist, particularly between Cardiff and the rest of the country. There is a growing tendency to accept this as normal, even to dress it up as progress – see the last review Welsh Government Business Support Review, November 2025 – a few tweaks to the system will fix any issues.

The upcoming Senedd Election presents an opportunity, although not a guaranteed one. A new administration will arrive with the usual choice; adjust around the edges or address the problem properly, radically and innovatively. The system will naturally advocate for incremental change. It always does. Incremental change is comfortable. It is also how a failing model is preserved.

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A more serious response would start from first principles. Businesses do not need more programmes. They need a coherent system. One front door, not many. A single relationship that follows the firm as it grows. That relationship must be transparent.

Regional teams with enough authority to act, rather than constantly referring decisions back to Cardiff. Finance that aligns with the realities of scaling, not just early-stage support or asset backed lending. Export, innovation and capability development integrated into a single growth pathway rather than treated as separate activities.

None of this is especially novel. That is precisely the point. These are the basics of economic development; understood decades ago and quietly set aside in favour of something more administratively convenient.

Recreating a delivery focused system, call it WDA 2.0 if you like, would not require reinvention. It though would require: discipline; fewer programmes; clearer missions; harder measures of success; and a willingness to stop doing things that do not work. Most of all, it would require a shift in mindset; from managing activity to driving outcomes.

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That is the uncomfortable part. Structural reform is relatively straightforward. Cultural change is not. It demands political will and a tolerance for decisions that may not please everyone, particularly those invested in the current arrangements.

If the next administration chooses caution, the system will continue as it is; busy, well-intentioned and fundamentally ineffective. If it chooses to act, it will need to do so with clarity and conviction.

At first glance, there appears to be some tension in this argument. On the one hand, there is a clear case for stronger regional and local delivery, including through bodies such as CJCs (corporate joint committees that includes the Cardiff Capital Region). That is essential. But it must sit within a disciplined national framework; one that is relentlessly focused on what actually matters; business creation, survival and growth.

The same applies to consistency. The system does need greater coherence and stability in how support is offered. However, that does not mean rigidity. A practical shift is required; one that allows for structured experimentation (innovation within a 100% commercial framework) in the design and delivery of economic support programmes. This means learning from what has worked elsewhere; testing different approaches in live economic conditions; and reporting outcomes honestly and in real time, including where things fail.

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That approach demands a different type of organisation. One with the imagination and confidence to act; open to new ideas; prepared to challenge its own assumptions; and grounded in commercial reality rather than administrative comfort. In that context, experimentation is not a contradiction of consistency; it is the mechanism through which genuinely consistent and effective programmes are built over time.

The name of the organisation matters less than its function, although I believe there remains value in the WDA brand some twenty years on. A single entity should be established as an operational agency; separate from government, but clearly accountable to it. It must hold authority over the principal levers of economic value creation; including Business Wales, the Development Bank of Wales the £547m Local Growth Fund for Wales, strategic land and property assets, and export and inward investment functions.

At the same time, it must remain connected to place; transparent and accountable to the Senedd; working in close alignment with local authorities, through the CJCs, a regional tier of sufficient scale to act strategically while remaining grounded in local economic realities.

Let us hope that a new administration does not default to what the system will inevitably recommend; incremental change, the status quo. The new business support system must be transparent, honest, radical, decisive and bold; everything that it has not been since 2006.

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  • Wil Williams is co-founder of LearnerMetrics and a former chief executive of the Alacrity Foundation.
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Indian billionaire Gautam Adani to seek dismissal of US SEC fraud case by April 30

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Indian billionaire Gautam Adani to seek dismissal of US SEC fraud case by April 30


Indian billionaire Gautam Adani to seek dismissal of US SEC fraud case by April 30

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Gallup finds U.S. worker optimism on job market fell to 28% in 2025

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Gallup finds more US workers struggling than thriving for first time

A new report from Gallup finds that U.S. workers are less optimistic about the job climate and their level of engagement with their current jobs has remained relatively flat.

Gallup released its 2026 State of the Global Workplace report on Wednesday, which showed that while 51% of global workers think it’s a good time to find a quality job, the sentiment among U.S. workers declined to 28% in the fourth quarter of 2025.

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That figure represents a notable decline from 46% in the fourth quarter of 2024, continuing a steep downward trend from the 70% reading in the second quarter of 2022.

“Folks with degrees, they’re having a particularly difficult time finding a job,” Jim Harter, chief scientist of workplace management and well-being for Gallup, told FOX Business. “So there’s really a kind of interesting dynamic going on right now where unemployment is fairly low, it’s on the uptick a little bit, but hiring isn’t happening.”

MORE AMERICAN WORKERS ARE STRUGGLING THAN THRIVING FOR FIRST TIME: POLL

Men attend job fair

Gallup’s report showed declining engagement among American workers along with lower engagement levels. (Robyn Beck/AFP via Getty Images)

“The job climate, just in terms of people’s freedom, they’re feeling stuck where they’re at. Part of the solution to that is organizations need to get better at driving systems of really solid performance management and good communication between managers and employees,” Harter said.

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When workers feel stuck and like they don’t have a choice about finding another quality job, Harter said that their “engagement will start to drop, and active disengagement will start to go up when people lack choice because they’re stuck in jobs that they don’t want.”

Workers who said they’re looking to find a new job reported not getting much of a response even after applying for multiple jobs, Gallup found.

“We do see that people are applying for jobs, but they’re just not getting much response. There’s just not much out there from a hiring standpoint right now,” Harter said. “It’s just not a really good time right now on the hiring end and, again, unemployment’s fairly low, so people are in jobs – but they’re jobs that they don’t consider to be high quality jobs.”

AMERICAN WORKERS’ WAGE GAINS LOST MOMENTUM IN MARCH DESPITE STRONG HIRING, ECONOMISTS SAY

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Job seekers wait in line at career fair

Workers who are actively looking for new jobs have struggled to get a response, Harter said. (Joe Raedle/Getty Images)

Harter noted that among respondents who say they have the ability to do multiple things, their perception of the job climate was more favorable. 

“I think that there’s a big factor in terms of upskilling related to AI that could be a big component of people being able to find jobs going into the future,” he added.

The report’s findings also demonstrated conditions that Gallup has called the “Great Detachment” in which people are actively looking for work or watching for openings while also reporting low levels of satisfaction with their current employer.

“Even though the employees have less choice in terms of leaving their employer to go somewhere else, there’s psychological turnover meaning they’re not bringing their whole selves to help the organization improve,” Harter said.

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US ECONOMY ADDED 178,000 JOBS IN MARCH, WELL ABOVE EXPECTATIONS

Hiring sign at a job fair

Highly successful organizations have higher levels of engagement among workers, Harter noted. (Joe Raedle/Getty Images)

The report also found that the three-year rolling average of engaged workers declined a point to 31%, with 52% of workers not engaged and 17% actively disengaged. At 31%, the level of engagement among U.S. workers is at its lowest level since 2014, while the share of actively disengaged workers at 17% was also at 2014 levels.

By contrast, Harter said that the top organizations have 70% or more of their employees engaged, along with managers who are engaged to an even greater extent.

“When you look closely at organizations that are really doing a great job right now, they are figuring out ways to get it done,” he said. “They actually upskill their managers, they get people into the right managerial role – that helps when you flatten the organization and people can take on a higher span of control as managers. They help people see how their work connects to the bigger purpose of the organization.”

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“What we’re talking about here is very solvable, but it’s an uphill, kind of against-the-wind battle right now where leaders need to be very intentional about what they do with their staff and particularly with their managers and how they get prepared to coach people on a regular basis and help people feel like they’re a part of what the overall organization is trying to get done,” Harter added.

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Barclays reiterates Equalweight stock rating on Netflix shares

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Barclays reiterates Equalweight stock rating on Netflix shares

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RBI maintains optimism on growth, signals caution on inflation and FX volatility: Anubhuti Sahay

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RBI maintains optimism on growth, signals caution on inflation and FX volatility: Anubhuti Sahay
The Reserve Bank of India’s latest policy stance has drawn attention for its balanced approach, combining optimism on growth with caution on inflation and foreign exchange volatility. Analysts noted that the central bank’s projections, particularly for fiscal year 2027, appeared more optimistic than market expectations.

Speaking to ET Now, Anubhuti Sahay from Standard Chartered highlighted the growth outlook: “The MPC has projected 6.9% growth for FY27. We are at 6.4%. It looks optimistic, but RBI aims to stabilise market sentiment. Sharp downgrades are not typical for central banks, so a gradual adjustment was expected.”

On the tone of the policy, she said: “This is a very good, balanced policy. The MPC is on wait-and-watch mode, noting upside risks to inflation, downside risk to growth, and staying vigilant on FX volatility. The communication is clear and comforting for the markets.”

Addressing the impact of global energy supply and the war, Sahay said: “Two big ifs remain—the timeline of the war and its aftermath. Even if the war ends, energy prices could stay high if infrastructure is damaged. We can’t predict this precisely.”

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On the realism of projections, she added: “The MPC has highlighted downside risks. Growth may be revised lower and inflation higher as clarity emerges, but the gradual approach supports market sentiment. Right now, growth is 6.4% and inflation 4.7%, and the direction indicated by the RBI remains key for markets.”


Analysts say that while the RBI’s growth projection may appear optimistic compared with market estimates, its cautious and measured communication provides reassurance to markets amidst ongoing global uncertainties.

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ClearBridge Growth ESG Portfolios Q4 2025 Commentary

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ClearBridge Growth ESG Portfolios Q4 2025 Commentary

ClearBridge Growth ESG Portfolios Q4 2025 Commentary

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RBI policy on expected lines, focused on stability and proactivity: R. Gandhi

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RBI policy on expected lines, focused on stability and proactivity: R. Gandhi
In a policy announcement that was brief, concise, and directly addressed multiple concerns, the Reserve Bank of India (RBI) left markets with a clear sense of direction amidst global uncertainties. Speaking to ET Now about the key takeaways from the monetary policy, former RBI Deputy Governor R. Gandhi shared his insights on the tone and implications of the latest moves.

“The MPC’s assessment and the final decisions were all on expected lines. There is no surprise in terms of their assessment or the final action, so that is the first thing. What further information that we can derive out of MPC is the projection, so their forecast both on GDP and inflation—that is where the likely discussion is going to be among people in all the stakeholders, how to assimilate those changes vis-à-vis the earlier forecast. That is what a quick reaction that much,” Gandhi said.

The Monetary Policy Report (MPR) revealed an upward revision in crude oil price assumptions, from $75 to $85 per barrel, reflecting heightened uncertainty from the West Asia crisis. On navigating policy in such scenarios, Gandhi noted the RBI’s comprehensive approach.

“Obviously, the central banks having access to various data points. Their model is much-much larger in terms of parameters that are being watched and fed into the model. Whereas just now, as I mentioned, the analysts who have their own model, they will have a very quick assessment kind of. Because obviously being part of the policymaking hierarchy, they get access to all such parameters, that is one. And two, their research team is also very-very focused, longstanding, credentials in terms of expertise built over the period, so that way their assessment will always be more sanguine in terms of not volatility or their intention to keep the assessment slow, that is not the intention, that model itself brings out that kind of stability. So that is one point.”

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Gandhi emphasized that markets need to assess their own stance based on their risk appetite but should remain mindful of the RBI’s proactive posture.


“So, what you are asking is that based on this, what the market should think about, how to reassess their own stance, their own actions based on this assessment, that is of course depending upon each entity’s risk appetite and risk-taking capacity—they may have a different view on that. But one thing what everyone should be clearly keeping in mind is that anything going to extreme, the pulse maker will always come in the way. Just as we have seen in the last two weeks when the rupee was quite volatile, and to bring in a sense of sanity, the Reserve Bank had to use certain tools which are harsh in normal course. Obviously, sometime when the restoration takes place, they will definitely be revisiting that and drawing those tools in operation. That is par for course that way. So that way, market should take cue from the strong message MPC and Governor Reserve Bank is telling—that we are watchful, we will be proactive, and we will be pre-emptive also. So, those are the three things always remember.”
Analysts see the RBI’s current stance as a stabilizing force for markets, signaling that while global shocks may persist, the central bank is prepared to act decisively to mitigate volatility and maintain economic equilibrium.

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Mango opens new store in Cheltenham as part of major UK expansion drive

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The fashion brand is planning to open 15 shops in Britain this year

Mango has opened a store in Cheltenham

Mango has opened a store in Cheltenham(Image: Mango)

Fashion brand Mango has opened a new store in Cheltenham, creating 10 jobs. The branch is based in the town’s Regent Arcade and sells clothing, footwear and accessories designed at the company’s Barcelona studio.

The opening of the 4,500 sq ft branch comes as the brand targets further international expansion, including in Britain. According to the business, the move is part of its 2024–2026 4Es Strategic Plan, which aims to drive sales growth.

It is understood the UK remains a priority growth market for Mango which said it was “on track” to open 500 new stores globally by the end of the year, including 15 in the UK.

Fiona Cullen, international regional director for the UK & Ireland, said: “Our new Woman store in Cheltenham is a confident step forward for Mango, building on the strong progress we have made over the last year to broaden the appeal of Mango to even more customers across the UK.

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“Cheltenham is the perfect new home to introduce our Woman collection to customers in the Cotswolds, in a store format that truly represents the Mediterranean soul of our brand.”

Last year, Mango reported global turnover of €3.8bn – up 13 per cent year-on-year or 16 per cent at constant exchange rates. In the UK, Mango reported close to 20 per cent turnover driven by its strategy, it said.

At the end of 2025, Mango had over 100 points of sale across the UK, including standalone stores and concessions.

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Israel backs Trump’s two-week pause on Iran strikes, says Lebanon excluded

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Israel backs Trump’s two-week pause on Iran strikes, says Lebanon excluded


Israel backs Trump’s two-week pause on Iran strikes, says Lebanon excluded

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Minister flags WA water policy reform post-2029

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Minister flags WA water policy reform post-2029

Reform of Western Australia’s century-old water rights laws are unlikely to happen in this term of government, Water Minister Don Punch says, but it is on the cards.

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Rupee has a 3rd good day, rises 9 paise to 92.98

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Rupee has a 3rd good day, rises 9 paise to 92.98
Mumbai: The Indian rupee climbed Tuesday, advancing for three days on the trot, to close at 92.98/$, reflecting the anticipated impact of unwinding of lenders’ positions in the overseas forwards markets ahead of a regulatory deadline that aimed to provide support for a unit that lost the most in 14 years last fiscal. The rupee advanced 9 paise from its previous close of 93.07/$. It traded Tuesday in a narrow range as dealers remained on edge about the US deadline to reach a deal with Iran.

The currency traded between 93.07/$ and 92.86/$ on Tuesday as dollar sales from unwinding of arbitrage positions were met with demand for the greenback from importers and oil companies.

“Central bank measures have helped stabilise volatility, but the underlying bias remains sensitive to global cues,” said Jateen Trivedi, VP research analyst, currency at LKP Securities.

The RBI measures – in two tranches – have come over the past 10 days curbing open postions for banks to $100 million and barring corporates from taking positions in the offshore market.

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“The near-term range for the rupee is seen between 92.50/$ and 93.75/$, with RBI monetary policy this week acting as a key directional trigger,” Trivedi said.


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