Andrew Kaiser of Quincy is a veteran Doctor of Veterinary Medicine with more than 40 years of experience in animal healthcare, practice leadership, and community service.
After earning his DVM from the University of Missouri in 1975, he began his career at West Quincy Veterinary Clinic, where he developed a strong foundation in medicine, surgery, and client care.
In July 1984, Andrew founded Katherine Road Animal Hospital in Quincy, Illinois. Over the next three decades, he built the practice into one of the region’s most recognised veterinary hospitals. Under his leadership, the hospital became the first in the area to earn accreditation from the American Animal Hospital Association, maintaining that distinction for 20 years. His work focused on high standards, staff accountability, and clear communication with clients.
Throughout his career, Andrew treated a wide range of animals, including companion animals, exotics, small mammals, and wildlife. He also developed and directed a raptor rehabilitation programme that cared for injured birds of prey while educating the public about wildlife stewardship.
Known for his thoughtful and compassionate approach, Andrew believes listening is one of the most important skills in veterinary medicine. He has consistently emphasised continuing education, teamwork, and professional integrity throughout his career.
Outside of veterinary medicine, Andrew has supported local charities, mentored students, volunteered in the community, and remained active in his church through singing and parish service.
Q&A With Andrew Kaiser of Quincy
Q: What first led you into veterinary medicine?
Andrew Kaiser:
I always had an interest in animals and science when I was younger. Over time, I realised veterinary medicine gave me the opportunity to combine both. I earned my DVM from the University of Missouri in 1975, and from there I wanted to build a career focused on helping both animals and the people who care for them.
Q: What were your early years in the profession like?
Andrew Kaiser:
I started at West Quincy Veterinary Clinic in 1976. Those years taught me a lot because I saw such a wide variety of cases. We treated common household pets, but we also worked with different species and situations that required quick thinking and constant learning.
You learn early on that no two days are the same in veterinary medicine. That keeps you humble.
Q: What made you decide to open Katherine Road Animal Hospital?
Andrew Kaiser:
By the early 1980s, I felt ready to build something of my own. I founded Katherine Road Animal Hospital in July 1984. I wanted to create a practice that focused on high standards, consistency, and communication.
At the time, I thought a lot about long-term trust. I wanted clients to feel comfortable asking questions and having honest conversations about their animals.
Q: Your hospital became well known in the region. What helped set it apart?
Andrew Kaiser:
We focused heavily on doing things properly. That included staff training, organisation, diagnostics, surgery protocols, and client communication.
One of the biggest milestones was becoming the first hospital in the region to receive accreditation from the American Animal Hospital Association. We maintained that accreditation for 20 years.
That required attention to detail every single day. It was not something you could achieve once and forget about.
Q: You also worked extensively with wildlife. How did that begin?
Andrew Kaiser:
I always had a strong interest in wildlife rehabilitation. Over time, that developed into creating and directing a raptor rehabilitation programme.
We cared for injured birds of prey and trained staff in feeding, treatment, and recovery procedures. Wildlife medicine is very different from regular companion animal work. It requires patience and observation.
It also gave us opportunities to educate the public about responsible wildlife care.
Q: You worked with many different types of animals during your career. Did that variety help you professionally?
Andrew Kaiser:
Absolutely. We treated companion animals, exotics, small mammals, wildlife and shelter animals. That range forces you to keep learning.
Medicine evolves constantly. New information comes out every year. I always believed continuing education was essential if you want to provide good care.
I never wanted to become complacent.
Q: What role did communication play in your leadership style?
Andrew Kaiser:
Communication was everything. You can be technically skilled, but if you do not listen carefully, you miss important information.
I always tried to make clients feel heard. Many people are emotional when their animals are sick or injured. Taking the time to explain things clearly matters.
The same applies to staff management. A veterinary hospital only works well when people communicate honestly and consistently.
Q: You were also involved in the community outside your practice. Why was that important to you?
Andrew Kaiser:
I always believed community involvement matters. Over the years, I worked with organisations like Kiwanis International, the American Red Cross, Meals on Wheels, and local soup kitchens. I also served on the board of Chaddock.
Mentoring students and substitute teaching were rewarding experiences as well.
My faith has also been a major part of my life. I remain active in my church through singing and parish involvement.
Q: Looking back, what are you most proud of?
Andrew Kaiser:
I am proud that I stayed committed to improving every day. Veterinary medicine can be challenging, but I always tried to approach the work with consistency and compassion.
At the end of the day, I wanted clients and staff to know I cared about doing the job properly and treating people fairly.
That mattered to me throughout my entire career.
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