With its ability to improve efficiency and reduce operational costs, agentic automation is making inroads across industries.
AI agents are revolutionising patient care in the healthcare sector. Virtual health assistants can provide round-the-clock support, real-time monitoring and personalised treatment recommendations – improving outcomes while easing the burden on medical professionals.
Healthcare organisations can further optimise workflows with solutions like UiPath Autopilot for Everyone, which automates routine tasks such as claims processing, appointment scheduling and medical conference planning. With customisable prompts, employees can boost productivity by accessing vast automation libraries and specialised AI models for tasks like document processing and context-aware data transfer.
For enterprises requiring deeper customisation, the UiPath Agent Builder offers a guided experience that lets in-house developers and business users design, test and deploy AI agents – whether building from scratch or adapting prebuilt templates from the UiPath Agent Catalog.
An insurance company, for example, could use Agent Builder to develop an AI agent capable of assessing claim validity, retrieving information from multiple sources and engaging with customers in a knowledgeable, empathetic manner while accelerating the claims process.
At the core of this innovation is the UiPath Platform, which integrates AI agents, robots, people and models to drive smarter decision-making across the enterprise.
Recognising that work takes place across diverse environments, UiPath takes an open and flexible approach to automation. Enterprise agents built on the UiPath Platform can integrate smoothly across various applications and ecosystems, enabling businesses to maximise the value of automation within their existing systems.
Maintaining well-defined boundaries for AI is crucial for responsible deployment. To support this, UiPath has introduced AI Trust Layer, which provides businesses with robust management, reporting and control capabilities to safeguard data and ensure governance over generative AI features and agents.
While agentic automation is set to become more widespread, human judgement, empathy and accountability remain irreplaceable in the workplace, emphasised Mr Ho. Even as automation takes enterprise productivity to new heights, people will continue to lead and make critical decisions.
“To drive innovation and maximise human potential, AI must be secure, accurate and resilient,” said Mr Ho. “Agentic automation enables enterprise-wide oversight to uphold compliance, safeguard privacy and security, and mitigate the risks of unethical or unchecked AI use. By working alongside people and AI, agentic AI has the power to transform entire industries.”
Get started on your agentic automation journey with UiPath.
