The new DWP Personal Independence Payment (PIP) assessment trial, affecting 150,000 claimants, allows case managers rather than health professionals to decide award points
The Department for Work and Pensions (DWP) has begun trialling a new method of assessing claimants of Personal Independence Payments (PIP). Under the existing system, medical professionals conduct assessments and award points to claimants, which can entitle individuals to receive up to £194.60 a week.
Under the proposed new system, DWP case managers will determine how many points people with disabilities receive, drawing on assessments carried out by nurses, physiotherapists and other healthcare professionals.
A pilot scheme has been launched involving 150,000 claimants and could potentially be extended to the assessment process used to determine eligibility for the health-related element of Universal Credit.
Disability campaigners have raised concerns that the new system will lead to inaccurate outcomes. A DWP whistleblower told Disability Rights UK: “Removing health professionals from the decision-making process will strip out essential medical nuance, leading to poorer quality, less accurate, and less fair outcomes. Many vulnerable claimants will face wrong decisions, increased stress, financial hardship, and unnecessary appeals.”
Fazilet Hadi, Disability Rights UK’s head of policy, said: “Stopping health professionals from making recommendations on the basis of their assessment and requiring them to solely pass information to DWP case managers to make the determination, is a recipe for disaster, which will result in thousands of poorly informed and inaccurate decisions.
“Claiming PIP is intensely personal; we have to talk about the impacts of our impairments and health conditions, in ways many of us find emotionally and practically difficult. At least we have some chance of our individual needs and circumstances being understood, when the recommendations are being made by the people we have actually spoken to.”
A DWP spokesperson said: “Case managers already make all final PIP decisions – that has not changed. This small-scale trial is about re-balancing roles so that assessors focus on what they do best, freeing up capacity by reducing duplication, and empowering case managers to apply their own judgement based on all the evidence.”
The DWP told The Independent that it is overhauling PIP assessments to establish all award reviews at a minimum of three years for new claims, increasing to five years at the subsequent review should the claimant remain eligible
, reports the Mirror.
This will extend the intervals between reviews in the majority of cases. Notably, the change does not apply to claimants aged 24 and under.


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