The flight from Athens to Luton left dozens stranded at the airport in hot temperatures.
Ryanair passengers have been left stranded in Greece after their flight back to the UK took off without them.
The flight travelling from Athens to London Luton, took off with between 20 and 50 passengers, still waiting landside at the airport.
Budget carrier Ryanair blamed border delays for the chaos, while the airport attributed the disruption to congestion caused by “additional processing requirements”. One traveller described to the BBC witnessing a “mega queue” stretching several hundred people deep at both security and passport control, all enduring scorching conditions.
“These poor people were pleading with the Ryanair staff to let them through – one guy was crying, another guy looked like he was about to explode,” they recalled. Airport authorities stepped in “to maintain orderly operations” after “a number of passengers expressed their dissatisfaction”, officials acknowledged.
A spokesperson explained there had been “periods of congestion at passport control in the departures area due to high passenger volumes and the additional processing requirements associated with travel to non-Schengen destinations”.
They added: “As is currently the case at many European airports, passenger flows on certain routes may experience increased processing times as new border-control procedures continue to be implemented and refined.”, reports Birmingham Live. Another passenger voiced their fury on Twitter, condemning Ryanair as “utterly disgraceful you left my daughter (and half your passengers) at the gate in Athens today”.
In response, Ryanair issued a statement confirming that “a number of passengers” failed to board on time “due to delays caused by border control at Athens airport”.
The airline continued: “All passengers that were at the boarding gate when this flight from Athens to London Luton boarded, travelled without incident.”
Greece has now backtracked on its commitment to spare British holidaymakers from the European Union’s forthcoming biometric border controls. Britons will instead face identical Entry/Exit System (EES) registration requirements as all other non-EU arrivals this summer.
The Greek Foreign Ministry acknowledged the reversal, confirming it possessed no information suggesting that “specific nationalities are temporarily exempt from the relevant procedure.”
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