Walker Smith, 54, was fired after confronting a shoplifter stealing luxury Easter eggs, despite working there for 17 years.
A Waitrose employee has been dismissed after attempting to prevent a shoplifter from making off with a haul of premium Easter eggs. Walker Smith worked for Waitrose for 17 years before losing his job.
The 54-year-old said he was “crying inside” when management escorted him out, as the supermarket had become like family to him. Bosses hinted there could be additional details to the incident, though stated they were unable to “discuss an individual case”, reports the Mirror.
Mr Smith worked as a shop assistant at a Waitrose store in Clapham Junction, south London. He was going about his normal duties when a customer alerted him that somebody had loaded a bag with eggs.
Standard procedure dictates staff should avoid confronting shoplifters, and instead escalate the matter to senior colleagues. However, having witnessed countless thefts over the years, Mr Smith decided to intervene, he explained.
He challenged the thief and grabbed their bag. There was apparently a short scuffle, before the bag tore and multiple Lindt Gold Bunny Easter eggs tumbled onto the ground.
The shoplifter bolted towards the exit, but Mr Smith picked up a fragment of broken Easter egg and “threw it out of frustration” towards some trolleys – and not at the thief – he claimed. He received a telling-off from his manager at the time, but several weeks later, he was summoned to a meeting with store managers.
Mr Smith said he made a final appeal for leniency, but was eventually informed he was being dismissed. He told the Guardian: “I tried to stay strong and I didn’t say a word but inside I was crying.
“They led me out the back door by the bins. I just felt demoralised.
“Waitrose is like my family. My friends are there. I was there for 17 years, I must have been doing something right.
“I’m not a bad or violent or aggressive person. I just got frustrated seeing this day in and day out and not seeing Waitrose do much about it.”
Mr Smith subsequently thanked those who had shown him support on his personal Facebook page. He said his immediate focus is now securing fresh employment.
He wrote: “Thank you everyone for getting in touch with kind messages and support, I really appreciate it. I didn’t think it would blow up like this but now it has my priority is getting a job.
“I’m based in Clapham Junction so if you or anyone you know is looking for a reliable, conscientious employee please reach out. I was at Waitrose for 17 years so warehousing, customer service – except dealing with shoplifters(!), or similar would be amazing.”
Waitrose, meanwhile, stated that staff safety remains paramount, which is precisely why it maintains specific procedures for handling shoplifters. Workers had previously sustained injuries when challenging thieves, and the company would never wish to place employees in danger.
A Waitrose spokesperson said: “The safety and security of our Partners and customers couldn’t be more important to us, and we have policies in place to protect both. We’ve had incidents where our Partners have been hospitalised when challenging shoplifters.
“Luckily, they have always recovered, but that might not always be the case. There is a serious danger to life in tackling shoplifters.
“We refuse to put anyone’s life at risk and that’s why we have policies in place that are very clearly understood and must be strictly followed. As a responsible employer, we never want to be in a position where we are notifying families of a tragedy because someone tried to stop a theft.
“Nothing we sell is worth risking lives for. The reporting on this does not cover the full facts of the situation. While we would never be able to discuss an individual case, we can assure you the correct process is being followed, which includes a standard appeals procedure.
“We have campaigned for some time for more to be done to protect shop workers from offenders, including retail crime being made into a specific stand alone offence.”
Get more Daily Record exclusives by signing up for free to Google’s preferred sources. Click HERE








You must be logged in to post a comment Login