ON CALL The 2026 FIFA World Cup continues and at the time of writing, The Register‘s home nation – England – remains in with a chance to bring home the trophy!
We therefore devote this week’s edition of On Call, our weekly reader-contributed tale of tech support, to the beautiful game.
We’re able to do so thanks to a reader we’ll Regomize as “George” who once pulled off a great save when, decades ago, he worked as one half of the two-person tech team at one of Europe’s most famous football clubs.
“The IT manager wouldn’t work weekends,” George told On Call, and that meant he had to attend most home games to provide tech support.
“Mostly I’d be paid overtime to sit around in the police control room for a few hours, eat free pies, and pretend I was vital to operations,” George wrote. “Occasionally, a minor issue would require my input, but typically it was a quiet day spent watching the match in comfort.”
The club George worked for enjoys an ancient and enormously fierce rivalry with another. When the two teams meet, it’s a major event, authorities insist on extra security, and police brace for trouble across an entire city.
That caution extends into the club’s stadium.
“The club would hand over overall responsibility for stadium safety to a suitable deputy chief constable for the duration of the game,” George explained. “That officer had the ultimate say on whether the match would go ahead in the case of any safety issues.”
On the day in question, power to the police control room suddenly went out – just as the ground started filling for the big match.
“This was a major issue. We had no radio to coordinate hundreds of stewards and police officers, no CCTV monitoring stations, and most critically, no exit gate control – an essential requirement for acceptable match day safety,” George told On Call.
Club officials therefore dispatched an electrician to sort things out, but the sparky soon returned with bad news: a recent upgrade had burned out, and a fix would take days.
On most match days, the outage would mean immediate cancellation of the match – and a big fine for the club for failing to stage the game. But with a fevered crowd flooding in from the streets near the stadium, calling off the match had the potential to see frothing fans turn ugly.
The officer in charge and the stadium operations director therefore entered had a terse discussion, during which they asked the electrician if a portable generator might address the problem – but that wasn’t possible.
At this point, George asked the officer in charge what minimum setup would make it safe to let the game proceed.
“The response was that if we could centrally open the exit gates at the end of the match, or in the event of an evacuation, and get the CCTV and radio working, the match could go ahead.”
George then revealed that he had just that week installed a new 4U uninterruptible power supply (UPS) in the football club’s server room and had been charging it ever since. (In case any tech-averse football fans stumble upon this story, a UPS is a substantial battery used to keep critical computers running when power drops out. They store plenty of energy, but nobody assumes they’ll last for hours.)
George felt the UPS unit might do the job.
“After some quick napkin math, I suggested it might have enough juice to power those critical systems for long enough to allow the match to proceed,” he wrote.
The police officer and operations director agreed to let George try to make it work.
“I rounded up a few lingering stewards, the electrician, and two uniformed coppers, and we set off to the server room. We retrieved the UPS and humped the massive bloody thing halfway round the stadium, through the crowds, and up the tight stairwell into the control room.”
George then jury-rigged extension cables to the systems that needed power and turned them on.
“I felt like Tom Hanks trying to get that guidance computer online in Apollo 13,” he told On Call.
“Amazingly, everything actually came up and stayed up, the UPS’s extremely vague five LED capacity lights held solid at full green and the order was given for the match to proceed,” George said.
He spent the entirety of the match staring at those LEDs, and as the match progressed, he started praying it would not go too deep into stoppage time.
“The final whistle blew, we opened the gates, and the UPS lasted another 10 minutes before finally conking out,” he told The Register.
“For my MacGyveresque efforts, saving the high-stakes match, protecting the safety of tens of thousands of fans, and saving the club a fortune in fines, I was duly awarded a gift voucher to be spent at the club’s on-site superstore,” George told On Call. “The value of the voucher was not even enough to buy myself a single home-team shirt.”
Adding insult to injury, when he checked his next payslip, George realized the club had counted the value of the voucher as additional income, and he had therefore paid tax on it.
Have you saved a big event or MacGyvered a tech support fix? If so, click here to send your story to On Call. We’d love the chance to steer it into the back of the net on a future Friday. ®
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