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How AI-Powered Identity Verification is Redefining Business Security

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Passwords have been the standard of online security. Next was the two-factor authentication. Then security questions, CAPTCHA, and fingerprinting of devices. Every layer introduced with a new threat. Both were ultimately defeated by more advanced scams.

The trend is obvious: any security system relying on what one knows or possesses will be susceptible to theft, copying, or social engineering. The one verification level that is truly hard to counterfeit is who someone is – and that is exactly where artificial intelligence has transformed all that.

Identity verification using AI is no longer a niche technology that is implemented only by banks and governmental agencies. It is also going to be the minimum security requirement of any business onboarding clients digitally, transacting high-value deals, or working within a regulated sector in 2026. The knowledge of how it works, why it is important, and how to apply it is now a business competency rather than an IT issue.

The Issue Classic Security Cannot Address

It is only prudent to know what AI-driven identity verification is meant to address before delving into how it works, since the threat landscape has changed drastically.

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Credential breach has rendered credentials a worthless security signal. The Cost of a Data Breach Report by IBM indicated that in 2024, the mean data breach involved more than 25,000 records. Out of the thousands of breaches that have taken place worldwide in the last ten years, billions of usernames and passwords, social security numbers, dates of birth, and answers to security questions are now being sold on the dark web. With access to such databases, a fraudster can easily pass through traditional credential checks since the credentials are authentic, only that they are owned by a different person.

The synthetic identity fraud has generated a new breed of criminal. More than stealing an existing identity, advanced fraudsters are building identities, assembling a real Social Security number (usually that of a child or an aged individual with no credit history) with invented names, addresses, and biographical information. These artificial identities can withstand a simple verification check since some of the information is authentic. They are mostly unnoticed by traditional rules-based fraud detection systems.

Deepfakes created by AI have defeated selfie-based authentication. The fast development of generative AI has brought about tools that are capable of generating photorealistic fake images, videos, and even real-time video feeds of non-existent individuals within minutes. The days of systems utilizing a mere selfie photo to verify identity are long gone, with fraudsters capable of uploading a deepfake image that, visually, resembles a real photo.

Credential theft, synthetic identity fraud, and AI-generated deepfakes are the three converging threats that next-generation AI-powered identity verification is designed to deal with.

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The reality of what AI-Powered Identity Verification does

Identity verification is not just an AI-based technology. It is a multi-tiered system of a series of AI models operating together to determine with high probability that an individual is who they claim they are.

Document Authentication

The initial layer is document checking. A user enters a government-issued identity document, passport, driver’s license, national ID card, and an AI model compares it with thousands of known document templates that exist in the world.

The level of the analysis is much higher than determining whether the document is real. Machine learning algorithms trained on millions of real and fake documents analyze the quality of microprints, the presence of UV patterns, holographic elements, font authenticity, MRZ (Machine Readable Zone) information integrity, and pixel-level anomalies (which signify editing and manipulation). Digitally manipulated documents (even in subtle ways) are detected within seconds.

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The system of document verification is available in modern document verification systems that can verify more than 14,000 types of documents representing more than 190 countries, which would not otherwise be feasible to verify manually.

Biometric Face Matching

When the document has been verified, the system will compare the face on the document to a live selfie or a video submission by the individual purporting to be the document holder. In AI facial recognition models, the geometric distance between facial features, such as the distance between eyes, nose shape, jaw angle, and a confidence score of the match, is calculated.

It is a quick, precise, and much more dependable method than a visual inspection by people. Research by the National Institute of Standards and Technology (NIST) consistently reported that the best facial recognition algorithms perform better than human examiners in face matching tasks, especially when there are changes in lighting, angle, and age.

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Liveness Detection

It is the layer that deals with deepfake fraud in particular, and it is in this area that AI has achieved the most critical progress.

Liveness detection identifies when the face presented is that of a real, physically present human being, or whether it is a photograph, printed mask, video recording, or deepfake generated by a computer AI. Passive liveness detection examines a single image of slight signs of non-liveness: texture anomalies, unnatural light reflection, absence of micro-movements, or compression artifacts suggesting a screen capture. Active liveness detection requires the user to do randomized behaviors: blink, move their head, smile, which are virtually impossible to impersonate by a still image and computationally infeasible to spoof by a live deepfake.

Passive and active liveness detection combined has increased the threshold to deepfake fraud attacks to the extent that the cost of a successful attack is usually more economical than the fraudulent value, and AI-generated identity fraud attacks are thus not economical in most criminal activities.

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Cross-Referencing of Data and AML Screening

Outside the biometric layer, identity verification systems built with AI will cross-verify the verified identity data against external databases in real-time. This encompasses global sanctions lists, Politically Exposed Persons (PEP) databases, adverse media sources, and watchlists that are managed by regulatory agencies such as the OFAC, the UN, and the EU.

It is this AML screening layer that makes identity verification a compliance tool, as well as a security tool, such that businesses can fulfill their Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements alongside the verification check, instead of as a downstream operation.

The Importance of Thematically Integrated Security to Business Security – Not Just Compliance

The argument of AI-based identity verification as compliance is well-established. In practically every jurisdiction, financial services companies, fintech, and other regulated businesses are required to perform KYC and AML processes on a compulsory basis. Failing to meet them carries substantial financial penalties and reputational risk.

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However, the business security case is far bigger than regulatory compliance – and to most businesses, the non-compliance risks pale in comparison with the direct losses of fraud that can be easily facilitated by poor identity verification.

Businesses are directly affected by account takeover fraud. Once a fraudster manages to create a successful impersonation of an authentic customer in the process of onboarding or recovering an account, they access the available accounts, payment methods, and stored credit. The ensuing chargebacks, frauds, and dispute settlements are more on the business side than the card network. Account takeover fraud is a major and increasing direct operating expense to e-commerce companies and financial technology applications.

New account fraud generates unpayable debts. Synthetic identity fraud generally leads to the so-called bust-out schemes in which a fraudster accumulates credit exposure on a variety of products, and then defaults on all of them at once. To lenders, credit providers, and buy-now-pay-later sites, the damages of a single synthetic identity that has been nurtured over months can go into tens of thousands of dollars.

Financial loss is compounded by reputational loss because of instances of fraud. In cases where clients of a business fall victim to fraud by a security breach on a platform, the reputational loss is more than just the direct financial loss. The loss of customers, media attention, and regulatory investigations after a fraud incident can be even more expensive than the actual losses incurred in the fraud itself – especially to a business in which trust is the product.

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At the onboarding stage, AI-based identity checks prevent the vast majority of such attack vectors, prior to the creation of a fraudulent account. Compliance cost avoidance is only part of the payback; it is the avoidance of downstream fraud losses that grow with business expansion.

Real-life Application: What Companies Should know

The practical considerations of AI-powered identity verification extend beyond the technology when business leaders consider this technology.

Should Be API-First Deployment

Contemporary identity verification systems are implemented through API integration – linking your onboarding process with the verification service without having the customer leave your site. This retains the customer experience and facilitates instant verification decisions. Find options that enable integration of SDKs in mobile applications and provide a webhook-based delivery of decisions to reduce the onboarding latency.

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Risk Level should be configurable to determine Verification Decisions

Customers do not pose the same fraud risk, and not all transactions need the same level of verification. An effective AI-based solution enables companies to set up verification processes according to risk indicators – introduce lightweight document verification to transactions with low risks and complete biometric verification with liveness detection to high-value or high-risk onboarding situations. This risk-based model maintains conversion rates among legitimate customers and focuses verification resources where the fraud risk is the greatest.

Audit Trails are Not Negotiable

Each verification decision, be it approval, rejection, or flagged to undergo manual review, should be recorded with a time stamp, the particular methods used to verify, the confidence levels delivered by the methods, and the documentation. Such an audit trail is necessary in regulatory audits, chargeback audits, and internal fraud audits. Firms that are subject to FINTRAC, GDPR, or other regulations must generate such records when they are requested, usually in 30 days or fewer.

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Should Be Constructed Human Review Escalation

AI verification systems are extremely precise, yet no computerized system can be 100 percent confident in all cases. Good implementations involve a queue of cases with AI confidence less than a set-point – often around 5-10% of all verifications. The edge cases that are not detected by the automated systems are picked by human reviewers looking at the flagged cases, and their verdicts are used to inform further improvement of the model.

Select a Partner that has Worldwide Document Covers

When you have customers in a variety of countries, your identity verification provider should accept document types in those countries. An optimized system for North American documents will result in an unacceptable high rate of false rejection of customers with a Southeast Asian, Middle Eastern, or African identity document. Such solutions as the document verification offered by Shufti Pro can work with documents issued in 190+ countries – an essential feature that businesses with international clientele can use.

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The Competitive Advantage of this Right

The divide between companies that have invested in solid identity verification infrastructure and those that have not is widening, and the difference has repercussions beyond losses in fraud.

The relations between payment processors are based on fraud indicators. The card networks and payment processors keep a close eye on the chargeback rates and the fraud rates. Companies with low fraud traces due to proper identity checking receive superior processing rates, increased transaction limits, and preference of merchants. Companies that have higher fraud rates will be charged higher fees, delays in processing, and, in the worst case, the merchant account will be shut down.

Security posture is also necessary to acquire enterprise clients. Enterprise customers: Large enterprises (especially in the financial services, medical, and government contracting) perform vendor security testing before contracting. Documented, auditable identity verification and fraud prevention program is becoming a condition to winning enterprise business, and not a differentiator.

Fraud infrastructure is studied in investor due diligence. In the case of growth-stage businesses that are in need of investment, fraud prevention infrastructure is part of due diligence. Fintech, e-commerce, and SaaS investors prefer to observe that the business has developed security basics that can scale up since fraud losses that can be controlled at the early stage become existential at the growth stage when the infrastructure is lacking.

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The Future: The Future of AI Identity Verification

The technology does not stand still. Several trends are underway transforming AI-driven identity verification in 2026 and beyond.

Continuous authentication has passed onboarding. Instead of authenticating identity when creating an account, AI systems are starting to track behavioral indicators, such as typing patterns, mouse motions, transaction activities, etc., in real time, and used in the course of a user session, which indicates anomalies that may indicate account takeover.

There is an increasing regulatory trend toward decentralized identity frameworks, in which verified credentials are stored by the user, but not by individual businesses, both in the EU and Canada. These frameworks minimise the data liability that businesses already bear when it comes to storing identity documents and biometric data.

There are ever-growing regulatory requirements across the world. Fintrac of Canada, the AML package of the EU, and other systems in Asia-Pacific are increasing standards of identity verification – that is, what is best practice now will become legal minimum tomorrow.

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Concluision

The paradigm change that AI-enabled identity verification will be a transition to proactive security, rather than reactive security. Conventional methods identified fraud only once it occurred, by way of chargeback, account audits, and forensic audits. Verification, which is AI-based, detects fraud when it is attempted – before creation of a fraudulent account, before a stolen identity being impersonated, before a deep fake passing through an onboarding test.

In the case of businesses that are scaling, that change does not qualify as a security upgrade. It is a foundation. Survivable losses of fraud at a small scale are devastating at the growth stage. It is the businesses that develop strong identity verification infrastructure early that develop without the compounding drag of costs associated with fraud, compliance failures, and reputational incidents slowing them down.

With the cost of impersonation in a digital economy falling to almost zero, the cost of not authenticating identity is increasing year after year. 

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This ultra-cheap, water-based iron battery could last 16 years without degrading

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Researchers at the Chinese Academy of Sciences have developed an alkaline all-iron flow battery capable of more than 6,000 charge-discharge cycles without measurable capacity decay, according to a paper published in Advanced Energy Materials. The team estimates that performance is equivalent to around 16 years of daily use.
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Today’s NYT Connections: Sports Edition Hints, Answers for May 2 #585

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Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.


Today’s Connections: Sports Edition features a mix of difficulty. If you’re struggling with today’s puzzle but still want to solve it, read on for hints and the answers.

Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t appear in the NYT Games app, but it does in The Athletic’s own app. Or you can play it for free online.

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Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta

Hints for today’s Connections: Sports Edition groups

Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Steel City sports.

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Green group hint: Baseball info.

Blue group hint: She shoots, she scores!

Purple group hint: Giddy up!

Answers for today’s Connections: Sports Edition groups

Yellow group: A Pittsburgh athlete.

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Green group: Seen on an MLB scorebug.

Blue group: Teams in the PWHL playoffs.

Purple group: Horse racing Triple Crown winners.

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

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completed NYT Connections: Sports Edition puzzle for May 2, 2026

The completed NYT Connections: Sports Edition puzzle for May 2, 2026.

NYT/Screenshot by CNET

What are today’s Connections: Sports Edition answers?

The yellow words in today’s Connections

The theme is a Pittsburgh athlete. The four answers are Panther, Penguin, Pirate and Steeler.

The green words in today’s Connections

The theme is seen on an MLB scorebug. The four answers are count, inning, outs and score.

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The blue words in today’s Connections

The theme is teams in the PWHL playoffs. The four answers are Charge, Fleet, Frost and Victoire.

The purple words in today’s Connections

The theme is horse racing Triple Crown winners. The four answers are Affirmed, Citation, Justify and Whirlaway.

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Seattle mayor’s ‘bye’ to millionaires who leave state over taxes is no laughing matter to some in tech

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Seattle Mayor Katie Wilson makes a waving gesture while commenting on millionaires threatening to leave Washington state during her appearance at Seattle University earlier this month. (Screenshot via YouTube / Seattle Channel)

Seattle Mayor Katie Wilson is being greeted with a bit of backlash over a recent “goodbye.”

During a conversation earlier this month at Seattle University, Wilson offered her take on the supposed threats of millionaires in Washington state who say tax policy will drive them to leave.

“I think the claims that millionaires are going to leave our state are, like, super overblown. And if — the ones that leave, like, bye,” Wilson said while offering a wave before laughing amid cheers from the crowd. (See the exchange at 39:09 in video below.)

The comments, which resurfaced online this week, have drawn criticism from some in Seattle’s tech community, who see them as emblematic of a broader hostility toward business in the region.

Wilson was joined by King County Executive Girmay Zahilay for an April 14 conversation with moderators about how their progressive approaches to politics and policies shape the future of the Puget Sound region. Both were elected in November.

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The mayor was asked whether she thought progressive taxes — like the state’s recently passed 9.9% tax applied to taxable, personal annual income that exceeds $1 million — are an “easy and promising solution.”

“As someone who has been fighting for progressive taxes for a very long time, I can tell you they are not easy,” Wilson said, adding that she was “excited” to see the so-called millionaires tax pass the state Legislature.

Wilson acknowledged that Washington’s tax structure remains heavily regressive overall, and said her office is actively exploring progressive taxation options available to the city. While she noted that Seattle has more local taxing flexibility than the county, she cautioned that Seattle can’t stray too far from its neighbors — pointing to Bellevue as an example — without risking its competitiveness as a place to do business.

GeekWire reached out to the mayor’s office for comment and we’ll update if we hear back.

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The debate over progressive taxation in Washington state has been building for months, with the tech community largely — though not uniformly — alarmed by what it sees as a hostile policy environment.

When the millionaires tax was still a proposal, a coalition of AI researchers, founders, and investors wrote to Gov. Bob Ferguson urging him to pause both the income tax and a proposed expansion of the capital gains tax, warning that the measures would push top talent and future startups out of the region.

Earlier, some startup leaders called a related capital gains proposal targeting startup equity an “extinction-level event,” with founders testifying in Olympia against the bill. The measure failed to pass.

Prominent voices like Microsoft President Brad Smith have been pointed in their criticism, warning that Washington risks taking its tech sector for granted and urging lawmakers to focus on economic development — not just revenue extraction.

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Wilson’s wave and “bye” are drawing fresh scrutiny among some in Seattle’s tech community.

“Seattle is so f**ked,” longtime Seattle investor and entrepreneur Chris DeVore wrote on LinkedIn Friday. “When the person running the city doesn’t seem to understand that all jobs and tax revenue come from private employers, and driving employers away permanently hollows out her capacity to pay for her social programs, it’s clear that we’re in for a rough decade, if not a permanent decline.”

In an opinion piece earlier this month for GeekWire, DeVore expressed his frustration with Democrats at both the state and national level today who he said are turning capitalism into the enemy, “pursuing confiscatory tax policies that villainize entrepreneurial wealth.”

Charles Fitzgerald, another Seattle-area investor, warned earlier this year on GeekWire about the danger of Seattle becoming “the next Cleveland,” stating that the city’s success could unravel quickly in the wake of a deteriorating business environment.

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On his Platformonomics blog on Friday, Fitzgerald posted several items — including a New York Post story about Wilson’s comments — under the “Don’t be Cleveland” header. Others included a report citing record office vacancy rates in Seattle, a downgrading of the state’s credit rating, and more.

Not everyone in the tech community shares the alarm. Jacob Colker, managing director at the AI2 Incubator, pushed back earlier this year on what he called a “breathless narrative” that Seattle is one tax bill away from collapse, arguing that a few points of additional taxation don’t outweigh the region’s deep bench of AI talent, investment capital, and quality of life.

“Should we be thoughtful about tax policy? Heck yeah,” Colker wrote. “But the breathless narrative that Seattle is one bill from collapse is not serious analysis.”

While Wilson’s physical goodbye wave ignited some backlash, a comment on DeVore’s LinkedIn post from Seattle entrepreneur and investor Diego Oppenheimer summed up some of the frustration with a single, wordless emoji comment — the facepalm.

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Here’s what a touchscreen Mac may be like

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For years, Apple has been rumored to be bringing native touch functionality to the Mac. A new display gives us an early look at what that may be like, for better and worse.

Recently, I got an early look at the Aspekt Touch, a new monitor from Alogic. This isn’t the first touchscreen monitor from the brand, but the tilt functionality combined with macOS Tahoe gives early impressions about how a first-party solution could be implemented.

Feel free to check out Mike’s initial hands-on of the Aspekt Touch, but here’s the high-level. It’s a 32-inch 4K display that is also able to house a Mac mini in the bottom of the stand, and it can tilt nearly flat to be used more comfortably as a touchscreen.

A skeptic, early

I’m conflicted about the idea of a touchscreen Mac. I’ve been a detractor for ages, agreeing with Apple’s official stance that the iPad is the best touchscreen computer.

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Modern adjustable desktop computer with a large tilted touchscreen on a white desk, accompanied by a keyboard, mouse, potted plants, and soft background lighting

Aspekt Touch tilted back

By and large, I haven’t felt the need for a touch interface on my Mac. Recently, though, that’s started to change.

I’ve gone from using my iPad and the Magic Keyboard over to my Mac and inadvertently kept poking at the display. If the iPad can get trackpad functionality, why can’t we get supplemental touch functionality on the Mac?

After a lot of thought, I think what matters is the approach. Based on current rumors, that approach could be what sets it apart.

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Over on iPad, it is designed as touch first, with cursor support added for certain users when it makes sense. On the Mac, it will still be cursor first, with touch added as a supplemental interaction method.

Hand using the touchpad on a slim black keyboard attached to a tablet displaying a photo gallery, on a clean white desk

Magic Keyboard for iPad Pro

During Windows’ push toward touch-first design, the UI was watered down to accommodate it. The result was a hodgepodge interface that felt smashed together, inconsistent, and didn’t seem to work well.

As long as macOS remains macOS, I think there could be some potential here, and it has been fun to explore with the Aspekt Touch.

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Aspekt Touch monitor brings touch to macOS, with caveats

Alogic provides a simple driver package to add touch support to the Mac. You download the installer and grant it a few permissions, and you’re ready to go.

Person pointing at a computer screen showing accessibility or gesture settings with blue highlighted options and a sidebar list of apps and controls

Alogic’s software to enable and customize the touch controls

Once done, I could just start tapping away on the large 32-inch screen. I could scroll through Safari, zoom by pinching in and out, and even initiate a right-click.

Using the stylus was a solid experience, too. Any capacitive stylus will work, but Alogic has its own with some extra features.

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Hand using a digital stylus on a graphics tablet, selecting tools and reading an on-screen help tooltip in a photo editing or design software interface

Hover support on the Alogic stylus

The stylus supports hover effects, so as I work in Affinity, I can see tooltips appear over the different tools. When you flip the stylus around, you can use the other side as an eraser to erase what you’ve drawn.

The stylus supports varying degrees of pressure, and I didn’t seem to have any issues with palm rejection.

Person touching a computer monitor displaying a photo of unboxed electronics, including a small black device and white accessories, on a desk with a tropical beach desktop background

Zoom in and out by pinching in Safari

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When you dig into the Alogic app, you can fine-tune your experience. You can customize the touch effects on a per-app basis to get very granular in how you interact with macOS.

Overall, it’s a solid experience for being added with a third-party plugin. However, a native experience would need to go even further.

Liquid Glass arrives in macOS Tahoe

The problem with the non-native experience is that it’s cobbled together piecemeal from different existing macOS features. There’s no native touch layer that works universally, and many UI elements aren’t designed for touch.

Person using a large desktop touchscreen, dragging a blue circle over a tech review website, with gadget photos on-screen and a bright beach wallpaper surrounding the browser window

The magnifier effect

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For example, when using the zoom feature, many times it just initiates the magnifier from the accessibility settings. This gets the job done, sure, but not in the way I expected.

I also struggled tapping certain elements, like when editing in Affinity or Pixelmator. The sheer number and size of items made it hard to tap the exact one, especially if I was trying to move with any degree of urgency.

Close-up of a hand using an iPad control center, tapping Bluetooth and WiFi settings, with part of a potted plant blurred in the background

Liquid Glass is easy to touch

My biggest takeaway was how great Liquid Glass was. The UI elements that were skinned with Liquid Glass were easier to tap and felt more natural.

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This offers an early glimpse of how touch functionality might be implemented. Liquid Glass may be divisive, but it suggests a more consistent cross-platform experience, and that includes touch support.

I’d also love to see native support for Apple Pencil. I don’t draw, but I do edit a lot of photos, and Apple Pencil is great for getting that done on iPad.

Hand holding a stylus draws bold black squiggles and strokes on a white digital canvas displayed on a tablet or computer screen

The Alogic stylus still has lag when drawing or writing

The Alogic stylus has noticeable lag, which is hardly ideal. I’d like to think that an Apple first-party implementation wouldn’t have that issue, just as it doesn’t on iPad.

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Other Apple Pencil features could also debut, like the squeeze gesture to open up a tool palette or maybe something specific for Mac. I’d love it if I could squeeze the Apple Pencil Pro and see a collection of my favorite shortcuts to quickly run.

Probably not a 2026 experience

My biggest concern is that if touch is added, it needs to complement macOS. It shouldn’t try to replace what’s already there.

At the moment, it appears the first touchscreen Mac will be the redesigned M6 OLED MacBook Pro. Clearly, a keyboard and trackpad will be front and center to that experience.

Hand reaching toward a large horizontal computer monitor displaying a technology website, on a bright desk with keyboard, mouse, speakers, plants, and a tropical beach wallpaper in the background

Touching macOS Tahoe

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That means we won’t be getting an iPad form factor running macOS, at least any time soon. I think that’s a good thing, but opinions vary amongst the AppleInsider staff, given that the Magic Keyboard with trackpad exists.

We’ll likely have to wait a bit longer to see though, as recent rumors say Apple’s redesigned MacBook Pro, first slated for the end of 2026, is now likely going to ship in early 2027. This isn’t because of developmental reasons, but rather component shortages that are plaguing the industry.

I’m still a bit skeptical here on whether macOS needs touch support or not. After using it for the last couple of weeks, I’m at least leaning towards more “for” than “against” at the moment.

Maybe we’ll get a clearer picture come WWDC with the preview of macOS 27. We’ll find out soon.

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Samsung's chip profit jumped nearly 50-fold in a single year, execs warn the shortage will get worse

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Operating profit in semiconductors climbed to 53.7 trillion won ($36.15 billion) for the January – March period, up sharply from 1.1 trillion won a year earlier. The figure accounted for roughly 94% of Samsung’s total operating profit of 57.2 trillion won. Revenue rose 69% year over year to 133.9 trillion won.
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Musely secures $360M from General Catalyst without giving up equity

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Musely, a direct-to-consumer telemedicine platform, has secured over $360 million in non-dilutive capital from General Catalyst’s Customer Value Fund (CVF).

The company specializes in compounded treatments for skin, hair, and menopause care. Musely co-founder and CEO Jack Jia told TechCrunch that when CVF investors reached out to him last year, he wasn’t looking to raise capital.

That’s because Musely, which was founded in 2014 as a wellness community before pivoting to prescription skincare in 2019, has been cash flow positive for years, he said. Jia didn’t want to reduce his ownership in the company by selling off a chunk of it to VCs. They frequently approached him about a potential round and he consistently turned them down, he said.

But unlike traditional venture capital, CVF wasn’t looking to take an equity stake, nor was it offering a loan that would carry interest rate charges. Instead, CVF’s alternative financing is similar to a tiny revenue-share agreement: Companies with predictable revenue streams borrow capital, and then repay the funds along with a fixed, capped percentage of revenue it generates from the use of General Catalyst’s fund.

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Although Jia was initially skeptical, he quickly realized CVF’s terms were more favorable than a standard bank loan and far less costly than a dilutive equity round.

“When I mathematically modeled it, I found this absolutely compelling,” he said.

While Musely has been growing its revenue on average 50% year-over-year and has served over 1.2 million patients, acquiring new customers for DTC brands like Musely can be very costly, Jia explained. “When you become a billion-dollar revenue company, you need another billion in order to grow to the next billion,” he said. “That’s why most of the DTC companies, if you look at the capital burn, it is huge.”

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The funding from CVF solves this problem, providing Musely with a capital war chest to support its customer growth. The funding will support sales, marketing, and other customer acquisition efforts.

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Musely joins a CVF portfolio that includes Grammarly, Lemonade, and Ro. The fund maintains its own distinct limited partners, and the capital it invests was not included in General Catalyst’s last $8 billion fundraise.

Unlike many of its peers, Musely has been remarkably capital-efficient. After raising $20 million from DCM and other investors in 2014, the company has not raised a single dollar of equity capital since, according to Jia. Musely allows patients to access prescription products through asynchronous consultations with board-certified dermatologists and OB-GYNs.

When you purchase through links in our articles, we may earn a small commission. This doesn’t affect our editorial independence.

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Salesforce launches Agentforce Operations to fix the workflows breaking enterprise AI

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Enterprise AI teams are hitting a wall — not because their models can’t reason, but because the workflows underneath them were never built for agents. Tasks fail, handoffs break, and the problem compounds as organizations push agents deeper into back-office systems. A new architectural layer is emerging to address it: workflow execution control planes that impose deterministic structure on processes agents are expected to run.

One of the companies bringing this to the forefront is Salesforce, with a new workflow platform that turns back-office workflows into a set of tasks for specialized agents to complete. Users can upload their processes or use one of the set Blueprints provided by Salesforce, and Agentforce Operations will break it down for agents. 

Salesforce senior vice president of Product, Sanjna Parulekar, told VentureBeat in an interview that the problem is that many enterprise workflows are not built for agents. “What we’ve observed with customers is that a lot of times, the brokenness in a process is probably in your product requirements document,” Parulekar said. “So when that’s uploaded into a product, it doesn’t quite work. We can optimize it and cut out some things and replace it with an agent.”

Without this control panel layer, enterprises could risk deploying agents that increase cost rather than fix their workflow problems.

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Making the workflow work for agents, not just humans

Enterprises deploying agents are learning a costly lesson: Their workflows were designed around human judgment gaps, not machine execution. Processes that evolved through years of workarounds — loosely defined steps, implicit decisions, coordination that depends on individuals knowing what to do next — break when agents are asked to follow them literally.

Even with all of an enterprise’s context at its fingertips, AI systems will have difficulty completing tasks if it is not clear what it’s supposed to do. 

Parulekar said her team found that focusing on what makes the process tick and breaking it down into more explicit steps and workflows makes the system more deterministic. Then, when platforms like Agentforce Operations introduce agents, those agents already know their specific tasks.  

“It forces companies to rethink their processes and introduces observability into the mix because of the session tracing model in the system,” she said.

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Parulekar said human checks can be built into the system, so the process is more transparent.

What makes this approach different from other workflow automation offerings is that it doesn’t rely on agents to decide what to do next; the system does. Unlike more traditional automation tools that route tasks and agents on probabilistic decision-making, this enforces execution on a more pre-defined, deterministic structure.

The problem it introduces

Codifying a workflow doesn’t fix a broken one. If a process has flawed steps, encoding it for agents locks in the problem at scale. And once workflows are distributed across agents, the challenge shifts from execution to governance: who owns the process, who validates it, and how it evolves when business conditions change.

It puts the onus on teams to take a hard look at what works for them and what doesn’t.

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Organizations need to consider that, along with the execution control plane offered by platforms like Agentforce Operations, someone should be made responsible for task completion and success. 

Brandon Metcalf, founder and CEO of workforce orchestration company Asymbl, told VentureBeat in a separate interview that the key to both humans and agents following a workflow is a shared goal. 

“You have to understand the goal or the agent or human won’t complete the task successfully,” Metcalf said. “Someone has to manage that outcome that has to be delivered. It can be a person or an agent.”

The bottleneck has moved. As Metcalf framed it, the question is no longer whether agents can reason through a task, it’s whether the workflow underneath them is coherent enough to execute. For enterprises that built their processes around human judgment and institutional memory, that’s a harder fix than swapping in a smarter model.

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Magnetic Induction Heats Water | Hackaday

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Producing hot water off-grid is a surprisingly energy-intensive activity, and although it looks simple on its surface it can get quite complicated especially when used in large scale for something like providing hot water for an entire home. When using combustion to heat the water there needs to be proper venting as well as control of the fuel, and even storage of the hot water needs to be meticulous to avoid certain pathogens. [Greenhill Forge] has built an off-grid solution for heating hot water that doesn’t necessarily rely on any combustion, though, provided he can find something to spin his custom electric machine.

The machine in question is, of course, an induction heater. It works similar to any simple electric motor, generator, or transformer except in this case the eddy currents generated are exploited rather than minimized. Normally these currents, generated when a magnet passes by a metal, are wasted heat in other machines but in this induction heater it’s the goal. The machine’s stator is built from copper tube wound in a spiral which allows water to flow through and absorb heat. The tube is soldered into one electrically solid mass to maximize the eddy currents. The rotor is taken from a previous generator built by [Greenhill Forge] which holds the permanent magnets.

During the initial tests using a power drill to drive the generator, he was able to heat 1.5 liters of water from 7.9C to about 24.4 C in three minutes. The math works out to providing 575 watts of power to the heater, and with something that could spin the generator faster it might have the potential to provide around 14.5 kW. Provided that there’s a source of energy around, such as a wind or water turbine, this could be a fairly sustainable way of generating hot water in off-grid situations. Some of [Greenhill Forge]’s other projects are centered around this idea as well, like one of his builds which uses waste sawdust to heat his workshop with a custom-built stove.

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Ubuntu infrastructure has been down for more than a day

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Servers operated by Ubuntu and its parent company Canonical were knocked offline on Thursday morning and have remained down ever since, a situation that’s preventing the OS provider from communicating normally following the botched disclosure of a major vulnerability.

Attempts to connect to most Ubuntu and Canonical webpages and download OS updates from Ubuntu servers have consistently failed over the past 24 hours. Updates from mirror sites, however, have continued to work normally. A Canonical status page said: “Canonical’s web infrastructure is under a sustained, cross-border attack and we are working to address it.” Other than that, Ubuntu and Canonical officials have maintained radio silence since the outage began.

A decades-long scourge

A group sympathetic to the Iranian government has taken credit for the outage. According to posts on Telegram and other social media, the group is responsible for a DDoS attack using Beam, an operation that claims to test the ability of servers to operate under heavy loads but, like other “stressors,” are, in fact, fronts for services miscreants pay for to take down third-party sites. In recent days, the same pro-Iran group has taken credit for DDoSes on eBay.

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Spotify unveils verified badge to distinguish humans from AI

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Last year, Spotify removed more than 75m spam tracks from its platform.

The world’s biggest music streaming platform, Spotify, does not ban AI-generated music, but does admit that it finds it hard to detect it.

In its latest attempt to tackle growing AI spam on the platform, Spotify is introducing a vetted artist verification badge to help users identify human-made music from AI-generated ones.

Fraudulent music distribution is especially an issue for the platform, whose total artist payouts have grown from $1bn in 2014 to $10bn in 2024. However, artist payout per stream has reduced on average since 2021, further incentivising spam music to increase earnings.

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Artists who receive this verification badge are understood to show consistent listener activity and engagement, compliance with Spotify’s policies and signal a human artist behind the account. The company said that it would also look for off-platform presence such as concert dates and social media accounts.

It added that at launch, “profiles that appear to primarily represent AI-generated or AI-persona artists are not eligible for verification”.

The new badges will begin rolling out in the coming weeks, Spotify said. These will appear next to artist names in search, represented with a light green checkmark icon.

“In today’s music landscape, the concept of artist authenticity is complex and quickly evolving, and we’ll continue to develop our approach over time,” Spotify said in a blogpost on 30 April.

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“At launch, we have ensured that more than 99pc of the artists Spotify listeners actively search for will be verified, representing hundreds of thousands of artists – the majority independent – spanning genres, career stages and geographies.”

The company already has a number of other features, including ‘expanded song credits’, ‘about the song’ sections and AI credits, which help listeners find more information about the artists they listen to.

The new standards for verification, according to the company, would be paired with human reviews to identify “real artists” behaving in good faith, Spotify said. It also has an AI impersonation policy, as well as mechanisms to “better” stop fraudulent music distribution.

Last year, Spotify said that it removed more than 75m spam tracks from its platform. It acknowledged that AI is used by bad actors and content farms to create deepfakes and spam to deceive artists, pushing “slop” into the ecosystem. Spam tactics also include mass uploads, duplicates, SEO hacks and artificially short track abuse.

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The verification badge comes after publisher Sony Music requested the removal of 135,000 songs by fraudsters impersonating its artists on streaming services.

Meanwhile, direct-to-fan music platform Bandcamp took a more aggressive approach in January by outright banning songs “generated wholly or in substantial part by AI”.

“Any use of AI tools to impersonate other artists or styles is strictly prohibited,” the company said in a post on Reddit. Spotify, however, allows artist impersonations as long as consent is provided.

Last October, Spotify’s founder and CEO Daniel Ek stepped down from his role and became the company’s executive chair in January.

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