Tech
Leaks Show That Meta’s New AI Agent Relied on Real People to Make Calls
To quote George Santayana, “Those who cannot remember the past are condemned to repeat it.” So why does it so often feel like Big Tech has such a short memory?
The latest hiccup comes from Meta. In mid-September, it rolled out a beta test of a feature for its brand-new Muse AI agent that would place calls to businesses to complete tasks for you, like making reservations and appointments.
According to reports by Reuters and 404 Media on Tuesday, however, this allegedly autonomous agent could route these tasks to a trained human concierge in call centers — without disclosing it was doing so in advance.
On Sept. 16, Principal Engineer Ryan Fox at Meta’s Superintelligence Labs, announced the beta release of Muse’s outbound call feature and posted a request on X for feedback, noting that “phone calling” was one of the top requests from users.
But 404 Media says that, based on internal Facebook records, the company was doing something entirely behind the scenes with its personal assistant. When announcing the features to employees internally, the tech giant said that it “added a human agent layer for calls to get completed,” referring to them as “Muse human agent calls.”
Some Meta employees complained, including one who posted internally: “This has potential for so much negative PR. It could portray us as ‘their AI is not good enough so they still need humans’ kind of coverage for this launch.”
The truth is rarely pure…
The problem with the added human meat layer isn’t just the AI-washing of Muse’s capabilities. Nor is it purely the deception of failing to disclose that there could be a human link in the chain. Some agentic systems introduce human oversight as a “human in the loop” for safety and compliance.
It’s unclear how much safety and compliance were on the menu for Meta. But employees raised a bigger concern over privacy, with one warning (per Reuters), “We are one bug away from unnecessary information being leaked to human callers.” And bugs there are.
You generally sacrifice privacy when you use AI agents to perform personal tasks, like making a reservation, a purchase or a medical appointment. But it can feel a lot worse if you discover you’ve just had a complete stranger book your STI test.
It’s also a black box. You don’t know what context that person’s been given, if they’ve seen your chat or know where you live and how to contact you because of it. Even more data might be on offer, given that the company’s glasses are chock-full of Muse.
You’re also providing the so-called autonomous agent (in this case, a human contractor in an undisclosed call center) with sensitive information, such as a phone number, patient ID or banking information.
It’s all part of a growing trend of granting AI models the power to perform tasks as personal assistants. Just this week, Google introduced the capability of its Gemini agent to handle everyday phone calls. That implementation turns over the transactional part of a call — like providing credit card info — back to you. But the risks are still there.
…And never simple
The kicker is that Meta has broken privacy trust many times before. In 2019, Facebook had to stop a program that used contractors to listen to and transcribe Messenger calls.
Because AI agents like these frequently require human intervention to verify that they’re delivering the desired results, a mistaken incident of the “Oh, this employee saw this” variety seems inevitable.
Potemkin AI, where a hidden army of human workers does some of the actual work of models behind the curtain, isn’t confined to calls. In February, it was revealed that Waymo had remote operators supplementing autonomous car operations overseas.
And once again, the rollout of Meta Muse’s outbound call feature has been rolled back. Reuters reported that the company temporarily suspended the feature after a vice president in Meta’s Superintelligence Labs unit admitted “it was a miss” to begin testing the feature without adequate disclosures of the human contractors involved.
Of course, the real fault isn’t a bad memory so much as Big Tech’s history of “do bad, get caught, apologize, roll back, maybe pay a negligible fine. Rinse, repeat.” At some point, after we’ve collectively become exhausted, the cycle is reduced to “do bad, but profit anyway.”
We reached out to Meta for comment and clarification, but didn’t immediately hear back.
Tech
Coal Vs Nuclear Power Plants: Which Produces More Energy?
People have been using coal to generate heat and power for centuries, but these days, some see it as an antiquated and dirty means of energy production. That doesn’t mean that there aren’t any coal power plants, as they outnumber nuclear power plants by a lot. According to the U.S. Energy Information Administration, there are 219 operational coal power plants in the nation, while there are only 57 nuclear power plants with 96 nuclear reactors. That might suggest that coal plants are more efficient at producing energy than nuclear plants, but that’s not the case.
Those 219 coal power plants generate 199,952 megawatts of energy, which is more than the 103,581 megawatts generated by the 57 nuclear power plants. Of course, if the country swapped out its coal plants for nuclear ones, the total energy production would reach almost 400,000 megawatts. Unfortunately, it’s not as simple as demolishing a coal power plant and building a nuclear power plant in its place. Because of their complexity, nuclear power plants take a long time to build, so it can take years before they become operational. So, while nuclear energy production far exceeds the capabilities of coal energy production (and there are several reasons why) right now coal is the leader.
Coal is not an efficient energy source, as we can only harvest around 33% of coal’s stored energy during energy production, while 66% is lost to waste heat. Conversely, clean nuclear energy is remarkably more efficient, as converting fissile materials into electricity uses 92% of the fuel, far exceeding coal’s efficiency as the most efficient energy production method currently in use, including solar and wind.
Nuclear produces far more energy than coal
There are different types of nuclear power plants around the world, but generally, each one produces 1 gigawatt per hour of electricity. That’s enough energy to power 876,000 homes for a year. Coal power plants also vary in size and capacity, but on average, you can expect to produce about 380 megawatts. While it might seem simple to replace a nuclear power plant with three average-sized coal power plants, it’s not that easy. For one, both types of plants require fuel in order to function. This requires mining operations, which are dangerous and expensive.
Coal plants use coal — it’s in the name — while nuclear plants utilize enriched uranium-235 to produce energy. The main difference between coal and U-235 is the amount needed to power each plant. Coal plants in the U.S. burn through 1.1 billion tons of coal annually, and it’s not a renewable energy source. Once humanity uses it up, it’s gone for good.
Nuclear power plants function differently, requiring refueling once every 1.5 to 2 years. U.S. nuclear power plants purchased 21,000 tons of uranium in 2025, so while it’s far below what’s required for coal plants, it’s still a lot of material. Ultimately, determining which is better largely comes down to efficiency, and nuclear energy far surpasses what coal can provide. In comparing the two, it’s really no contest because 92% efficiency far exceeds 33%, not to mention total energy output and the amount of material required, which are also in nuclear energy’s favor.
Tech
Peter Thiel says the pope’s AI encyclical was ‘working for’ China
Peter Thiel has called Pope Leo XIV a “useful idiot” for the Chinese Communist Party over the pope’s call to regulate AI. The PayPal and Palantir co-founder spoke to Axel Springer chief executive Mathias Döpfner on the MD Meets podcast, released on Thursday.
The interview came before Thiel received the Axel Springer Award in Berlin on Thursday. Axel Springer owns Politico, which reported the remarks first, and Business Insider. Fortune reported on his comments about Germany.
“The Communist Party of China is not going to listen to the pope. There’s a chance people in the U.S. will. And so in effect, the Pope’s encyclical was working for the Communist party,” Thiel said.
“I’m not saying he was an agent of the communists, but he was at least acting as a useful idiot for the CCP,” he added.
The encyclical
Pope Leo published his first encyclical, Magnifica Humanitas, in May. In it, he called on world leaders to regulate AI. Thiel argued that the text would do nothing to slow China, Politico reported. Instead, it could lead the US and its allies to impose heavy rules on AI, he said.
The Vatican did not respond to requests for comment from Politico or Business Insider. The Vatican has since expanded its AI campaign with an AI4Peace association.
It is not the first time Thiel has attacked the pope over AI. Speaking in Colorado in July, he said the pope was acting as a “Chinese communist agent” by calling for regulation, Politico reported.
‘What we’re doing to ourselves’
Thiel also said Americans themselves, not China, are mostly to blame for the growing US backlash against AI. He was “inclined to believe” China could be fuelling some anti-AI content, he said. But China was not the main force behind the shift.
“This is mainly what we’re doing to ourselves. It’s often somewhat too easy to simply blame it on China,” Thiel said.
Germany’s ‘fear of success’
Thiel, who was born in Frankfurt, also criticised German entrepreneurs. German founders tend to sell their companies before they grow into global businesses, he said.
“If you have something that works, you’re not going to scale it to this extreme degree like an Elon Musk or Mark Zuckerberg,” he said.
Among the richest Germans of Generation X or younger, all had inherited their wealth, Thiel said. In the US, most had built it themselves.
Thiel is a partner at Founders Fund, which has invested in OpenAI, Palantir and Scale AI, among other AI companies.
Tech
Ctrl-Alt-Speech: Some Assembly Required | Techdirt
from the ctrl-alt-speech dept
Ctrl-Alt-Speech is a weekly podcast about the latest news in online speech, from Mike Masnick and Everything in Moderation‘s Ben Whitelaw.
Subscribe now on Apple Podcasts, Overcast, Spotify, Pocket Casts, YouTube, or your podcast app of choice — or go straight to the RSS feed. To get extended episodes with additional coverage, support us on Patreon.
In this week’s episode, Mike and Ben cover:
And in the extended episode for Patreon supporters, they cover:
Our fun links this week include Jev, the super fast new AI classifier, and Persodex, the context layer for your Contacts (PS. hit Ben up if you’re in New York in mid-October).
Follow us on Instagram, YouTube, and Bluesky for video clips from this week’s episode!
If you’re already a Patreon supporter, you can get the extended episode on Patreon.
Filed Under: age verification, ai, artificial intelligence, content moderation, ofcom, trust and safety
Companies: aylo, discord, youtube
Tech
What Is The 100-Feet Rule In Boating?
Can you visualize 100 feet in front of you? It’s about a third the length of a football field, or about seven to ten car lengths lined up bumper to bumper. If you’re behind the helm of a boat, you have to know how to picture it for the sake of the 100-feet rule, a boating safety regulation that puts a limit on how fast your boat can travel around people, property, other boats, or the shoreline.
The exact wording and distance requirements tend to vary from state to state, but the basic idea is the same in every body of water in America: If you’re passing through a designated area or maneuvering around certain obstacles or people, you have to reduce your speed. It’s about going beyond the rules of no wake zones to prevent collisions, avoid damaging wakes, and ultimately keep people safe out there on the water. A boat moving too fast through a confined area or around other boats or swimmers can create a dangerous wake, even if boat itself never even came close to hitting anything.
Different states have different distance laws
Some states take the 100-feet rule even further. Georgia, for example, says wakesurfers and wakeboarders have to stay 200 feet away from structures, vessels, and swimmers; that’s in addition to the 100-feet rule for boats. Michigan has something similar, enforcing the 100-feet rule as well as a 200-feet rule for personal watercraft (or PWC), a 500-feet rule for wakeboarders, and a 150-feet rule for crossing behind other vessels (regardless of if they’re towing or not). Missouri is especially strict with a 50-feet rule around any vessel or person on/in the water.
It might sound like a lot to keep track of, but the fact remains: If you’re going to take a boat out on the water, it’s your responsibility to make sure you know the laws. Boats don’t have brakes, so it’s really in the operator’s best interest to go above and beyond the 100-feet rule whenever possible. Not to mention, most people tend to drive their boat less than they drive their car, so reaction times are likely going to be slower. Cars have the the 3-second rule, but boats don’t, so it’s in your best interest to regard the 100-feet rule as a minimum, not a maximum.
Tech
Bose Open Ultra Earbuds (2nd Gen) vs Open Ultra Earbuds: What’s new?
Bose has recently unveiled the Open Ultra Earbuds (2nd Gen), and we’re intrigued to see what’s really different with the buds.
Although we’re yet to review the second gen pair, we have compared its specs to the originals and noted the key differences – plus any noteworthy similarities – between the two below.
Read on to see what separates the Open Ultra Earbuds 2nd Gen from the Open Ultra Earbuds. When you’re done here, visit our round-up of the best wireless earbuds and best open headphones too.
Or if you want more from Bose’s recent launch, check out our Bose Sport Open Earbuds vs Sport Earbuds too.
Price and Availability
The Bose Open Ultra Earbuds (2nd Gen) will be available to buy from October 1st, and have an RRP of $299 / £299.95. At the time of writing, if you register with MyBose then you’ll be able to pre-order the buds to secure them for launch.
The 2nd Gen pair will be available in three colours, including Cherry Chocolate, Olive Green and Sky Pink.
Although the Bose Open Ultra Earbuds currently carry the same £299.95 RRP as the upcoming second generation, we do expect this price to drop in the coming months. In addition, as it’s an older generation, it has also been possible to pick up the buds for a deal too.
Both share the same open design, but the 2nd Gens have been tweaked
We’ll start with one of the most obvious similarities between the two: both have an open-ear design and deliver sound through the air near your ear rather than through bone vibrations, like other bone conduction headphones.
With this in mind, you shouldn’t expect either to be among the best noise cancelling headphones, as they are both designed to provide situational awareness. That means you can listen to your audio but without completely tuning out important sounds like public transport announcements.
Bose explains that the 2nd Gen is equipped with its OpenAudio and SoundDesign technology that promises to deliver rich and personal sound, while ensuring clarity is balanced too. In addition, thanks to a transducer and tightly controlled acoustic structure, the 2nd Gens promise minimal sound leakage too.


As we found the original Open Ultra Earbuds never struggled with sound leakage, even at higher volumes, we’re hopeful that the 2nd Gen pair will be just as reliable.
Bose Open Ultra Earbuds 2nd Gen promises longer battery
Although the Open Ultra Earbuds offered a solid battery life, with 7.5 from the buds and an additional 19.5 hours within the charging case, Bose has managed to eke out a few extra hours with the 2nd Gen.
In fact, although it shares the same 19.5 hours within the redesigned charging case (though more on that later), the buds promise to deliver up to nine hours of playback on a single charge too.


Bose Open Ultra Earbuds 2nd Gen introduces Cinema Mode
Bose has introduced Cinema Mode with the Open Ultra Earbuds 2nd Gen. Powered by Bose’s True Spatial technology, Cinema Mode is designed to create a wider and more immersive soundstage, with a “theatre-like” listening experience. As we haven’t reviewed the 2nd Gen pair yet, we can’t verify how well Cinema Mode really works. However, considering the buds are open ears, we’re undoubtedly intrigued to see how they manage to create an immersive experience.
Bose Open Ultra Earbuds 2nd Gen has an upgraded case
It’s not just the buds that have seen a refinement, but their accompanying charging case. Compared to the original pair, the 2nd Gen’s case has been redesigned and can stand upright too. In addition, the case now supports wireless charging too – although we don’t currently know how fast the speeds will be.


We should note that you can buy the original Open Ultra Earbuds with a charging case, however this is an extra cost of £49.95.
The 2nd Gen will offer Google Find Hub and Alexa+ support
Bose is planning a firmware update once the 2nd Gen pair have launched, which will introduce a range of new features.
Included among these features is Google Find Hub, which helps you locate the earbuds if they’re misplaced – much like Apple’s Find My. In addition, the 2nd Gen will support Alexa+, the latest version of Amazon’s voice assistant.
Early Verdict
The Bose Ultra Open Earbuds (2nd Gen) look like a solid upgrade from the Ultra Open Earbuds, thanks to a refined design, wireless charging case with no extra cost and the intriguing inclusion of Cinema Mode.
That’s not to say the Bose Ultra Open Earbuds aren’t a solid option. In fact, we hailed the buds as being “one of the best examples of the open-headphone concept” even two years after launch. With that in mind, if you’re sporting the 2024 pair or just want a more affordable option, then the Bose Ultra Open Earbuds remain a brilliant option.
Tech
Party Invite Phishing Scams Are the New Missed Connections
This past April, while attending his nephew’s bar mitzvah on Cape Cod, Eric Umansky woke up to an inbox full of emails from people from his past. They all wanted to know the same thing: Was he actually throwing a party Saturday night?
The New York–based journalist wasn’t sure what party they were referring to, or why random acquaintances he’d met in passing 15 years ago were emailing him. On deadline and already stressed about work, he checked his phone, where more messages inquired about a supposed Paperless Post invite he’d sent for a “Special Private Dinner Party” at 7 pm on May 2.
Except Umansky hadn’t sent the invite, and he wasn’t planning to host a party anytime soon.
As it turned out, he was an early victim of an email scam that has since become more widespread. What Umansky didn’t expect was the positive effect it would have on his social life.
In May, after receiving increased reports, the Federal Trade Commission issued a consumer alert warning about scammers sending “unexpected messages that look like they’re from well-known invitation platforms like Evite or Paperless Post,” noting how some messages “make you enter your email username and password to see event details” while others “tell you to enter a phone number and share a special code to RSVP.”
Umansky wasn’t sure how it happened; he thought he’d taken the necessary precautions to safeguard his email, including using two-factor authentication. All he could think to do was post a message on Facebook, LinkedIn, and his other social networks to notify people that he was, in fact, not having a party and, more importantly, “don’t come to my house.”
Phishing scams, which have proliferated across the last two decades, remain one of the biggest security risks faced both by individuals and companies. Email scams, in particular, can now be highly sophisticated, incorporating social engineering techniques like creating urgency or fear in a target and even leveraging the personal relationships between two people to manipulate a victim, what’s known as “spear phishing.” AI has only made those deceptions harder to weed out.
But in some recent cases, like Umansky’s, the fake party invite is having an unintended outcome: It is encouraging people to check in to see whether the message was actually real and, in doing so, has reignited dormant relationships.
“It was so striking to me after it happened that I actually had a thought that I was like, ‘Oh, is this a net positive?’” says Umansky, who over the last several months has reconnected with a handful of old friends and colleagues over lunch and via text. He recently spent an hour on Zoom with a former coworker who now lives in Mexico City. They hadn’t talked to each other in over a decade. “I was like, Oh, you know, I actually want to catch up with you about something. There was an idea I wanted to bat around with him, which we talked about for maybe 10 minutes. The rest of the time we talked about our lives.”
According to a 2024 study published in the scientific journal Communications Psychology examining social withdrawal, which surveyed 2,400 adults in the US, UK, and Canada, people are sometimes unwilling to contact old friends because they believe the other person won’t want to hear from them or they fear the interaction will be awkward. The research noted that “high priority placed on work and productivity in North America has led people to cut back on social connections and social time to meet increasing demands at work,” in addition to other life transitions, such as parenthood or moving to a new city.
Tech
Bill Gates warns AI could cause a billion deaths and says self-regulation is not enough
Bill Gates said artificial intelligence is powerful enough to drive events causing a billion deaths, and that self-regulation is not enough because safeguards and monitoring have to be a required thing. The European Union has required them since August 2025, and since 2 August this year the Commission has been able to fine a model provider 3% of worldwide turnover.
Bill Gates said artificial intelligence is powerful enough to drive events that cause a billion deaths, Bloomberg reported. He was speaking in an excerpt from an interview with NBC’s Meet the Press due to air this weekend. There has never been a weapon as powerful as people with ill intent using the latest AI tools, the Microsoft co-founder said.
The second half matters more.
Self-regulation is not enough, Gates said, and law enforcement and politicians need to be in the discussion about what safeguards and monitoring look like. That has to be a required thing, he added. It is the policy position rather than the number that is new from him.
Europe required it last year.
Article 55 of the AI Act has obliged providers of general-purpose models with systemic risk to run adversarial testing, assess risk at union level and report serious incidents without undue delay since August 2025. The accompanying code of practice allows five days to report a cybersecurity breach and fifteen for serious harm.
The penalties arrived in August.
Since the second of that month the Commission has been able to fine a provider up to 3% of worldwide annual turnover or EUR 15M, whichever is higher. It can demand access to a model, order evaluations and require a provider to restrict its public availability. Prohibited practices carry up to 7%.
None of it has been used.
No enforcement action against a model provider has been reported in the seven weeks since those powers took effect. The one thing that has happened is OpenAI filing an incident report about its own agents occupying a German wiki. A company reported itself.
The debate has not noticed.
Anthropic proposed a framework in June giving governments the power to block dangerous deployments, with penalties scaled to global revenue and thresholds set by training compute and AI spending. That document made no mention of the European Union. The architecture it asked for had been on the European statute book since 2024.
Gates is describing the same thing.
A Microsoft co-founder calling for mandatory monitoring and for police in the room is describing a regime that exists on one continent and is being argued for on another. Microsoft is OpenAI’s largest partner. The open question is not whether such a law can be written but whether anyone will use the one that has been.
Tech
Your uncle’s frozen Mac says it’s infected after viewing a Google ad. Now what?
Researchers say they recently found Google ads delivering a sophisticated tech support scam that freezes the screens of both Windows and Mac devices and displays messages urgently instructing them to phone a bogus call center.
The ads were displayed all over the web, including on high-traffic maps, weather, real-estate, document-hosting, and sports sites. Users who called the number were then urged to pay hefty fees, grant remote access to their devices, or divulge personal information. From August 31 to September 14, security firm Netskope observed users from 619 customer organizations click on the malicious ads, although none of them were actually scammed because Netskope blocked the content.
Roughly 62 percent of the organizations were based in the US, with Japan and Australia accounting for the Nos. 2 and 3 spots. Since the firm has visibility into only a tiny sliver of Internet activity, the number of people exposed to the ads—including those who fell victim to it—is likely much higher. Netskope tracked more than 250 Google Ads campaign IDs across at least 284 legitimate publisher sites.
So, what about Uncle Louie?
“For the victim, that tradecraft turns an ordinary ad click into a browser that appears to seize up on a fake security warning,” Netskope said. “The locker fills the screen, hides the cursor, swallows the usual exit keys, and lags the browser, all to manufacture the sense of a broken machine and pressure the person into calling the number on the screen. Nothing on the computer is actually locked, but in the moment it is convincing enough to push people toward the scam.”
By now, many people, including a fair number of readers of this site, ridicule and shame people who fall for such scams. These criticisms fail to account for a sizable portion of Internet users who have little or no understanding of how computers and the Internet work. Combined with their need to get things done quickly and the growing difficulty of navigating the web, this lack of awareness makes a sizable portion of users prime targets. There’s little doubt that some critics have close friends and family who are among those who simply don’t know enough to be wary.
Tech
Candy Crush Maker Signs Collective Bargaining Agreement, Averting Strike
The move comes as parent company Microsoft continues to cull its gaming divisions.
Candy Crush developer King has signed a collective bargaining agreement (CBA) to cover its Swedish employees. The Microsoft-owned company inked the deal with Unionen and Engineers of Sweden on Thursday. It comes only a day before workers were scheduled to strike and two days after the latest round of Xbox layoffs. The agreement takes effect on April 1, 2027.
Talks had been underway since May 2025. According to Kotaku, the sudden removal of a private doctor benefit in 2024 led employees to form a union club and discuss how they could have a greater say in their conditions. The long process eventually led to a strike notice on September 15, followed by mediation.
Before this week’s agreement, King said it would not enter into a CBA. It argued that its existing benefits were already better for employees and that restructuring it under the CBA could leave workers worse off. Similar messaging has been used in the face of organizing by the likes of Apple, Amazon and Activision Blizzard. King management had reportedly described its existing model as “the right fit.”
The unions say the agreement gives King employees more influence over their working conditions and advance information about changes that affect their work, including reorganizations. While the agreement won’t prevent layoffs — something that must loom large for all Microsoft gaming workers right now — it does give staff more formal influence.
The deal also brings King closer to Sweden’s norms. Engineers of Sweden says nearly nine out of 10 employees in the country already have basic job security through collective bargaining agreements.
“This is an important step for King, the gaming industry and for the Swedish model,” Camilla Frankelius, head of negotiations at Engineers of Sweden, wrote in a press release. “We look forward to good cooperation with the company going forward and to the employees receiving the basic job security that almost nine out of 10 employees in Sweden have through collective bargaining agreements.”
Tech
LG C6H OLED TV Review: Flagship-Level OLED Performance At A Mid-Range Price
LG’s C6 OLED TV series for 2026 is a marked departure from the company’s previous OLED lineups. Buyers of last year’s LG C5 series OLED models, for instance, could expect 55-inch and larger sets from that series to have the same OLED panel type and feature set. This year, however, LG’s C-series OLEDs have been split into two camps: the C6 and C6H.
LG C6H OLEDs are only available in 77- and 83-inch screen sizes, while the C6 models range from 42 to 65 inches. But screen size is only part of the story here, as the C6H models feature a new RGB Tandem OLED display panel with Hyper Radiant Color Tech — the same one used in the flagship LG G6 and W6 OLED TVs (regular C6 models use a standard W-OLED display panel). It’s a substantial upgrade for LG’s mid-range C-series and one that makes it well worth upsizing to the 77-inch C6H, the subject of this review.

What Is It?
The LG C6H is an upper-midrange OLED TV packed with features for the price. The 77-inch C6H was initially priced at $3,699.99, while the 83-inch model launched at $5,299.99, but those prices have since dropped to $2,699.99 and $4,299.99, respectively. Compare that with the flagship LG G6 OLED, which currently sells for $3,799.99 for the 77-inch model and $5,799.99 for the 83-inch version.
Aside from having the same RGB Tandem OLED display panel with Hyper Radiant Color tech and Brightness Booster Pro features found in LG’s flagship OLED TVs, the C6H series uses the same Gen 3 α11 AI processor as those models. This allows for all sorts of AI magic to happen, including AI-based 4K picture upscaling and 11.1.2-channel audio upmixing. AI is also used for the TV’s custom sound and picture options, which guide you through the process of creating presets based on your own audio and visual preferences.

A key feature found in LG’s 2026 flagship OLED TVs that the C6H models lack is Reflection Free Premium tech, which eliminates screen glare when viewing in bright rooms. The C6H instead has a standard glossy screen surface, though in my testing, it didn’t suffer from the same strong, mirror-like reflections I’ve seen on some glossy screens.
The C6H supports the Dolby Vision, HDR10, and HLG high dynamic range formats, but not HDR10+. LG also has not announced an upgrade to provide Dolby Vision 2 support for the C6H or any of its other TVs — a shame, given that Dolby Vision 2 can provide a substantial picture quality upgrade even for legacy Dolby Vision content. LG’s implementation of Dolby Vision on the C6H includes Dolby Vision Filmmaker Mode, and it also features Filmmaker Mode with Ambient Light Technology, which uses the TV’s light sensor to adapt the picture for different room lighting conditions without sacrificing picture accuracy.
The C6H has a basic 2.2-channel down-firing speaker array that supports Dolby Atmos, but not DTS. Sound quality is very good, especially when the AI Sound Pro mode with virtual 11.1.2-channel upmixing is enabled. Dialogue is consistently clear, explosions have decent bass impact, and Atmos height and surround sound effects extend above and beyond the screen. A WOW Orchestra feature lets you combine the TV’s speakers with a compatible LG soundbar system for a more immersive effect, and there’s also Dolby Atmos FlexConnect support for LG Sound Suite wireless speakers.

LG’s C-series OLEDs have long been serious gaming TVs, and the C6H is no different. It has a native 120Hz display and supports Nvidia G-Sync and AMD FreeSync Premium VRR up to 165Hz across all four HDMI 2.1 ports. Other gaming-related features include a Game Dashboard pop-up menu and Game Optimizer, while the apps available through the TV’s webOS 26 smart interface include Xbox, Nvidia GeForce Now, Amazon Luna, and more.
When I tested the C6H’s input lag with Game Optimizer active using a Bodnar 4K meter, it measured 12.8ms — an average result, but also relatively high compared with other LG TVs I’ve reviewed in the past, which clocked in at under 10ms.
The C6H’s design may lack the glamour of LG’s W6 Wallpaper TV, which uses the company’s Zero Connect box for a wireless hookup, but it still has a slim and appealing look. The bezel surrounding the screen is vanishingly thin, and the set comes with an aluminum pedestal stand. While the stand itself is made of sturdy enough material, I found that the TV wobbled a bit after I had it set up.
Connections are all located on a side panel on the back, and they include four HDMI 2.1 ports, an optical digital audio output, and an antenna input for the TV’s ATSC 1.0 tuner. Two USB Type-A inputs are provided, along with an Ethernet port and IR blaster output.

LG C6H: Usability
LG’s webOS 26 serves as the C6H’s smart TV platform and, simply put, it seems more cluttered and difficult to navigate than previous versions of webOS. A large, ad-driven preview window occupies the top half of the screen. Below it are tabs for directly accessing Sports, Gaming, Music, and other types of content, along with an extended row of apps that you’ll definitely want to edit, since it’s packed with many offerings you’ll likely never use.
One app you may want to use is Gallery+, a subscription-based service that lets you display artwork on the TV when it’s in standby. A selection of free images is also available, and LG offers a free two-month Gallery+ trial. In this respect, the C6H is actually superior to Samsung’s S95H OLED TV. Even though the Samsung S95H supports Samsung’s gallery, there is currently no automated way to make that TV display art when in standby mode. Art Mode must be manually turned on in the TV each time you want to use it.
While webOS 26 is somewhat cluttered by default, LG does provide menu options to turn off sponsored previews and remove the large number of suggested content categories that appear as you scroll through the interface. Many of the controls and UI modifications available in the TV’s Setup menu can also be carried out in the LG ThinQ app, which you’ll need to download and create an account for when you first set up the TV.
I can’t say I found much need for the app, but it could be useful if you plan to use the TV as a smart home control hub to operate LG appliances like refrigerators and washer/dryers.


Like many other new TVs, the C6H uses an AI assistant for content searches and control, in this case Google’s Gemini AI and Microsoft’s Copilot. You can also ask either of those bots questions like, “When do trees start to show fall colors in the northeastern U.S.?” and then use that as a jumping-off point for planning a weekend getaway.
Unlike many other new TVs, using AI to generate screensaver art requires a subscription, in this case to LG Gallery+, which is a disappointment.
The LG Channels app serves as a portal to an extensive array of free, ad-supported streaming content. You can also view free channels in a grid format by selecting the Guide icon at the top left of the webOS 26 homepage. This view also includes any broadcast TV channels received through a connected antenna.

LG’s Magic Remote has now become the AI Magic Remote with the addition of a button that calls up the TV’s onscreen AI assistant. You’ll need to enable voice control to use this function, though during setup you’ll have the option to limit voice recognition to the remote rather than use the TV’s built-in far-field microphone.
The Magic Remote design, which combines a point-and-click cursor with traditional navigation controls, has its detractors. I find it easy to use, however, and in some ways it’s superior to other TV remote designs. LG’s Magic Remote even has an Input button — an endangered feature on smart TV remotes — though pressing it doesn’t toggle through inputs. Instead, it takes you to a Home Hub screen, where you’ll need to click another button to call up a list of selectable inputs.
LG has taken knocks in the press recently for the privacy controls on its smart TVs. Automatic Content Recognition is a main bone of contention, as are network security and voice recording. You can get a good overview of what all the fuss is about here. Although LG is in the spotlight for this at the moment, their use of user information for marketing purposes is anything but unique.
During initial setup, you’ll likely end up agreeing to a bunch of disclaimers simply to get the TV up and running as quickly as possible and, in the process, open yourself to a range of privacy-related vulnerabilities. In this case, it’s a good idea to visit Settings > Support > Privacy & Terms > User Agreements in the TV’s menu afterward to see exactly what you’ve signed away during setup.

Setup & Viewing Impressions
I made a basic set of color and brightness measurements of the LG C6H using Portrait Display’s Calman Color Calibration software. Measurements were made in the Filmmaker and Standard picture presets with adjustments left at the default settings with the exception of Energy Saving Step, a setting that automatically adjusts picture brightness based on room lighting, which was turned off for the tests.
| Brightness (HDR) | 10% window | Fullscreen | |||
| Filmmaker Mode | 2,059 nits | 308 nits | |||
| Standard Mode | 1,979 nits | 341 nits | |||
| Brightness (SDR) | 10% window | Fullscreen | |||
| Filmmaker Mode | 485 nits | 418 nits | |||
| Standard Mode | 456 nits | 424 nits |
At 2,059 nits, the 77-inch C6H’s measured peak HDR brightness is notably higher than the Samsung S90H, a midrange OLED TV that uses the same W-OLED panel as the LG C6 series. That model topped out at 1,553 nits in Filmmaker Mode when we tested it. The C6H’s peak brightness is also below the Samsung S95H, a flagship model that measured 2,526 nits in Filmmaker Mode in our tests.
The highest brightness level I measured from the C6H was 2,210 nits on a 2% window, also in Filmmaker Mode. The C6H also delivered high SDR brightness for an OLED TV, making it a good option for watching sports in rooms with high ambient light levels.
BT.2020 coverage
DCI-P3 coverage
83.4%
99.6%
At 83.4%, the C6H’s BT.2020 color space coverage lands between the Samsung S90H (75.8%) and S95H (89%) OLED TVs, while its DCI-P3 coverage measured 99.6%. Those are impressive results for an OLED TV and help explain the rich color reproduction I noted with everything from movies to sports.
At 4.4, the C6H’s average grayscale Delta E — the margin of error between the test pattern source and what’s displayed onscreen — came in somewhat higher than the maximum threshold of 3 we look for in testing, but it was easily reduced to 0.9 with basic calibration. Color point accuracy averaged 1.4 with the default Filmmaker Mode settings and improved to 0.5 post-calibration.

Starting my subjective viewing tests with the trusty old Spears & Munsil Ultra HD Benchmark 4K Blu-ray discs, full-field white and gray test patterns showed a degree of brightness drop-off at the outer edges of the screen. The same patterns also revealed a slightly bluish tint at extreme off-axis viewing positions. Neither effect was visible with regular content, however, including black-and-white movies.
Reference scenes from the James Bond movie No Time to Die (on 4K UHD Blu-ray) revealed good overall motion handling, though I did note a degree of judder in a tracking shot of Bond traversing a hillside cemetery — something easily fixed by setting both Judder and Blur to +3 in the TV’s TruMotion menu.
Another reference disc, The Green Knight, revealed no sign of banding artifacts in shots of Sir Gawain diving to retrieve Winifred’s skull from its underwater tomb, and the same held true in dark, misty shots of Paul Atreides walking with his mother, Lady Jessica, early on in Dune: Part One.

The C6H’s excellent AI 4K picture upscaling can make high-definition images look strikingly clean and 4K-like. It had been years since I last watched Abel Ferrara’s Bad Lieutenant, and when I streamed it on the Criterion Channel, the gritty New York City street scenes looked wonderfully detailed and alive on the LG’s 77-inch screen.
Blacks in the movie looked rock solid, and there was also a satisfying level of detail in the shadows. I only wish the Criterion Channel would start streaming at least some movies in 4K, but then again, that might interfere with the company’s 4K Blu-ray business, and we don’t want The Criterion Collection going anywhere.
OLED TVs like the C6H have long been a go-to choice for movie fans, but it’s only recently that OLED has become a popular option for sports as well. My testing of the C6H coincided with the start of the NFL season, and I can confirm that this is a great TV for watching football.
The jerseys worn by Kansas City Chiefs fans in the first game of the season against the Denver Broncos came across as a rich sea of red in wide shots of the stadium. Even when watched in Filmmaker Mode, the C6H’s picture looked sufficiently bright with my room’s overhead lights on, and the TV’s accurate color made the green turf look natural and the white of the Denver players’ uniforms look subtle and balanced, as opposed to a blistering, bluish white.

The Bottom Line
At $2,699, the LG C6H is a no-brainer if you’re looking for a 77- or 83-inch OLED TV that offers the best performance characteristics of OLED tech, such as deep blacks, powerful contrast and rich color, combined with the high brightness levels that you’d typically expect from the best Mini-LED TVs. It’s priced substantially lower than LG’s flagship G6 and W6 series models, while offering many of the same features, including an RGB Tandem OLED display panel with Hyper Radiant Color tech, the Gemini and Microsoft Copilot AI assistants and four HDMI 2.1 ports with 165Hz support for gaming. The C6H is also priced around the same as its main midrange competitor, the Samsung S90H, while delivering higher brightness than that model.
Opting for the LG C6H over the G6 flagship means you’ll lose out on the latter’s Reflection Free Premium tech for glare-free daytime viewing and its elegant, wall-hugging design. In both cases, however, you’re buying a TV that won’t be getting Dolby Vision 2 Max support via a future upgrade, and a LG Gallery+ app that requires a subscription to unlock its most useful features. Both of those issues aside, the LG C6H is an OLED that should be at the top of your shopping list, and is an excellent value at its current price.
Pros:
- Uses same display panel as flagship LG G6 and W6 OLED series
- Impressive brightness for an OLED TV
- Clean 4K upscaling
- Four HDMI 2.1 ports with 165Hz support
- Reasonably priced for performance and features
- Gemini and Microsoft Copilot AI assistants
Cons:
- Lacks Reflection Free Premium screen found in flagship OLEDs
- Dolby Vision 2 Max not supported
- No HDR10+ support
- No DTS sound support
- webOS 26 a bit on the busy side
- LG Gallery+ feature has key limitations without subscription
Our Ratings:
★★★★★★★★★★ Picture Quality
★★★★★★★★★★ Sound Quality
★★★★★★★★★★ Design
★★★★★★★★★★ Features
★★★★★★★★★★ Usability
★★★★★★★★★★ Value
Where to Buy:
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