Despite its widespread use, it’s easy to forget that AI platforms are relatively new. However, the technology has now matured enough that the American Customer Satisfaction Index (ACSI) has released its inaugural survey of AI platforms. The survey covered six of the major platforms, and each was rated on benchmarks including complex task handling, trust, accuracy, and user interface. 

Before we look at the findings, let’s look at the ranking system the ACSI uses. The platforms are graded on a scale of 0 to 100, with the total for each platform based on the average of the scores across all the benchmarks. The platforms covered in the survey were Gemini, ChatGPT, Grok, Claude, Copilot, and Perplexity AI, with a total of 2,711 people taking part in the survey. 

While there was a definite winner, the results also showed that there wasn’t much separating the platforms. In the top spot was Google’s Gemini platform, which scored 76 out of 100. Coming in second place was Microsoft’s Copilot, which scored 74. ChatGPT and Claude tied for third place with a score of 73. Finally, at the bottom of the pile with 71 were Perplexity AI and Grok.  

While scores in the seventies might sound impressive, the ACSI also notes that this figure is similar to that of energy utilities, social media platforms, and mortgage lenders — as the study notes, these aren’t industries renowned for customer satisfaction.

The survey also revealed some interesting facts about how AI is being used and by whom. Perhaps surprisingly, given the prominence of the technology, is the fact that over half the respondents (56%) haven’t used any AI platform recently. The flip side of this is that those who do use it use it heavily, with 61% using it multiple times daily. 

One interesting pattern to emerge from the data was how AI usage seems to increase with income. For instance, while 44% of respondents have used AI recently, that number increases to 72% for those who make $100,000 or more per year — the majority of whom used it several times a day. There was also a difference in customer satisfaction ratings when comparing premium tiers. If you’ve wondered whether Gemini Advanced is worth paying for, then the data suggests there’s a case.  Gemini’s paid tier came out on top with 82. ChatGPT moved up to second with 80, and Perplexity was worst with 74. 

Of course, we can’t discuss AI without mentioning the ongoing concerns with the technology. Data security and privacy concerns scored 72 in the survey, which is below the average benchmark rating of 73. Again, not much of a difference, but it does reflect user concerns and highlights why there are certain things you should never tell ChatGPT or other AI platforms. Finally, and staying on the topic of user concerns, the survey revealed that 21% of respondents had an extremely favorable outlook on the future of AI, while the same percentage were very concerned about AI in the future. It seems that AI is still a polarizing issue.

Back pain isn’t a niche problem. According to the CDC’s 2023 National Health Interview Survey, 24.3% of American adults suffered from chronic pain in the past three months, up from 20.4% in 2019, meaning the problem is getting worse. And yet, most people spend very little time thinking about how their car contributes to it. They should.

Studies have shown that prolonged sitting and driving has been frequently associated with numerous spinal health issues, including poor circulation, muscular fatigue, and degenerative changes such as disc herniation. A car that’s good for a bad back isn’t just one with a soft seat. As WhatCar? notes in its back pain buying guide, adjustable lumbar support is critical because it helps you achieve a seating position that supports your back fully.

However, adjustable lumbar support is only the tip of the iceberg. The most comfortable seats, according to Consumer Reports, are evaluated across multiple dimensions — lumbar support, shoulder support, hip alignment, thigh support, and the ability to precisely fine-tune your position. The good news is that luxury cars increasingly treat the driver’s body like something worth engineering around. Here are five luxury car models for drivers with a bad back.

If you want a car that’s sporty, yet comfortable and accessible for people with back pain, the Panamera is a unicorn pick. The car’s electric easy-access function automatically slides the seat back and raises the steering column when you cut the engine. You can choose between a 14-way adjustable comfort seat, or an 18-way adjustable sport seat, both of which give you lots of ways to dial in the perfect seating position.

Both also come with memory functions, meaning that once you find that perfect position, you just save it and it’s stored for good. The seats can also be adjusted for angle, four-way lumbar support, height, length, and backrest positioning. Quite possibly the most impressive comfort feature of the new Panamera is the new Active Ride adaptive air suspension. Motor1 called it a game-changer because it doesn’t just absorb forces, it fights back against them.

This futuristic suspension setup is only available for hybrid Panamera models because it requires a 400-volt architecture you can only get with the hybrid. Active Ride can also physically raise the ride height every time you want to step in or out to make it feel even more comfortable. To top it all off, the Porsche Panamera Turbo S E-Hybrid is also the fastest hybrid you can buy for daily driving.

The BMW X5 has long been the SUV benchmark for mixing driving engagement with day-to-day comfort, and for back pain sufferers that combination matters a lot. The 2024 and later X5 uses a two-axle air suspension as standard, which provides automatic self-leveling and reduces the SUV’s height at highway speeds, cutting down on the fatigue-inducing body movement that irritates a compromised back on long runs.

The optional Adaptive M suspension adds electronically controlled dampers with adjustable stiffness for when road conditions change. You can also control the X5s ride height however you please with a simple press of a button. Seating-wise, the 2026 X5 offers impressive multi-contour 20-way adjustable front seats. Cinch named the BMW X5 one of the best cars for people with a bad back because of the fully adjustable seating with electric lumbar support and the optional Comfort Plus Pack that adds front massage seats and seat ventilation.

The ride height sits at the sweet spot for most back sufferers — tall enough to step into without crouching, but low enough that the door sill doesn’t demand a climb. Few vehicles at this price point balance those variables as consistently as the X5 does. Consumer Reports named the BMW X5 one of the most comfortable cars you can buy, and the seating comfort is part of the reason why.

Most cars let you adjust the seat to your body. The Mercedes-Benz S-Class, as usual, goes further. On S 580 models, the MBUX system includes a feature that continuously micro-adjusts the seat cushion, backrest, and multicontour lumbar supports while you’re driving. In other words, it is virtually imperceptible movements driven by a patented algorithm designed to reduce muscle fatigue and improve spinal wellbeing over the course of a drive. 

However, if you do want to dial it in yourself, the new S-Class allows you to enter all of your body dimensions into the system, and the car will use science to give you the optimal driving position. Beyond, the power-adjustable front seats store up to four memory positions per driver, and the ten different massage programs target different back regions. You also get heated and ventilated seats, a heated steering wheel, heated arm rests, and the recent facelift will introduce a heated seatbelt.

AIRMATIC air suspension is standard across the lineup, adapting each wheel’s damping individually to smooth out road imperfections. Getting in and out is handled by auto-closing doors that operate hands-free, so you’re never twisting back to yank the door shut. To top it all off, the new S-Class has 41.4 inches of front legroom and 59.7 inches of shoulder room thanks to being a full-size sedan, and that gives you lots of room to adjust, even if you are particularly tall.

We’ve already covered sporty cars, mid-size SUVs, and comfortable sedans, now it’s time to look at compact-size SUVs that are better suited for drivers with back pain. Volvo’s reputation for safety tends to overshadow an equally serious commitment to spinal ergonomics, and the XC60 is where that engineering shows most clearly in everyday terms. When we reviewed the 2026 Volvo XC60, we noted that its front seats were “extremely comfortable.”

What few people know is that Volvo’s seat design heritage traces back to Dr. Alf Nachemson, a Swedish orthopedic surgeon and pioneer in lumbar spine research who directly gave consultation to Volvo on how car seats should support the human back. That institutional knowledge carries forward into the XC60’s current generation. The front seats feature four-way adjustable lumbar support — up, down, forward, and backward, as shown in Volvo‘s own documentation, while higher trims add a multi-program massage function through the backrest using air cushions.

As Cinch notes, the XC60 Plus trim adds power lumbar support and ergonomically designed Comfort front seats, while the Ultra trims extend to ventilation and massage. The ride height is high enough to step into without bending down hard, but not so elevated that entry becomes its own challenge. For a mid-size luxury SUV with genuine back-health credentials, the XC60 sits at the top of the segment.

If there is one SUV on this list that was engineered with effortlessness in mind, it’s the Range Rover. Edmunds notes that the standard air suspension dramatically lowers the vehicle upon your approach, and that’s before you even touch for the door. That is complemented by a dedicated Access Height mode that drops the vehicle to its absolute lowest position specifically for entry and exit, eliminating the high step-in that makes so many full-size tall SUVs a problem for back sufferers in the first place, and also eliminates the need for running boards.

When we reviewed the 2024 Range Rover, we mentioned how you can have it with seven seats, or four really nice ones. For the premium Autobiography trim, you get ventilated and massaging front seats in an already well-appointed cabin, while the top SV trim goes all the way to exceptional 24-way adjustable heated and cooled front seats with a hot stone massage function – one of the highest seat adjustment counts of any production vehicle we came across.

As well as the adaptive air suspension helping you with ingress and egress, it also helps soak up bumps in the road on the move, keeping road shock from traveling up through the seat into your spine. As What Car? highlighted in its back pain buying guide, air suspension with a dedicated entry mode is one of the most practical features a large SUV can offer, and not many cars do it more completely than the Range Rover.

Back pain is not a one-size-fits-all condition, and neither is the search for the right car to manage it. Moreover, not all of us like the same types of cars, and it would be a shame if you had to buy an SUV only because of your back, although you wanted a sedan. To put this list together, we looked beyond marketing jargon and focused on the specific engineering features that credentialed sources consistently identify as most impactful for drivers with compromised spines.

Our criteria centered on four pillars: Adjustable lumbar support with enough range to fit different body types, ride height and access features that minimize the physical strain of getting in and out, suspension tuned to isolate road shock rather than transmit it, and seat adjustability that goes deep enough to genuinely accommodate different bodies.

We cross-referenced findings from medical and ergonomic sources including the CDC, PubMed, automotive publications including What Car?, Edmunds, Motor1, Cinch, and Consumer Reports, and manufacturer specifications to verify every claim. Lastly, we wanted to offer a wide array of vehicles, meaning you get a sport sedan, a compact SUV, a mid-size SUV, a full-size sedan, and a full-size SUV. This way, you can always get your cake and eat it.