Business
StubHub to refund $10M to consumers over FTC hidden fees accusation
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StubHub will refund $10 million to consumers and revamp how it displays ticket prices after the Federal Trade Commission accused the company of deceptively advertising live-event tickets without fully disclosing mandatory fees upfront.
“The Commission’s Fees Rule makes it very clear that the total price of live-event tickets must be disclosed up-front to enable consumers to make fully informed purchasing decisions,” FTC’s Bureau of Consumer Protection Director Christopher Mufarrige wrote in a statement. “Price transparency is essential to a free and competitive marketplace. Today’s settlement underscores the Commission’s commitment to ensuring that consumers pay the price they are promised.”
The company had advertised ticket prices on its website during a three-day stretch last May “without clearly and conspicuously disclosing up-front how much consumers actually would pay, including all mandatory fees,” the FTC wrote in a complaint and proposed settlement filed in the U.S. District Court for the Southern District of New York.
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The window of a StubHub office in midtown Manhattan.
A StubHub spokesperson said the company disagreed with the FTC’s view of the case but is refunding a portion of affected buyers’ fees to address the agency’s concerns.
“This settlement covers a limited number of transactions, spanning just three days in May 2025, where some listings on our site may have displayed ticket prices exclusive of fees,” the spokesperson said.
The agency began enforcing its “Fees Rule” in May of 2025, requiring businesses to clearly disclose the total price of live-event tickets.
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The FTC said it had sent a warning letter to the ticketing platform after the rule was formed.
Through this settlement, the company will provide monetary relief to eligible consumers and the order also requires StubHub to disclose the total price more prominently on its platform.
The agency has increased its enforcement efforts following the Trump administration’s executive order on ticketing in March of last year, which directs the FTC to “take appropriate action … to ensure price transparency at all stages of the ticket-purchase process, including the secondary ticketing market.”
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“My administration is committed to making as accessible as possible the arts and entertainment that enrich Americans’ lives,” Trump’s order said. “The rent-seeking behaviors surrounding the ticketing industry are contrary to this goal. They are detrimental to consumers and capitalize on market distortions that must not be allowed to persist.”
The FTC highlighted sales of high-demand NFL tickets around May 14, 2025, when the league schedule was announced, as an example of the alleged violations.
The settlement would require StubHub to fund a $10 million consumer redress program for eligible buyers who purchased tickets for U.S. live events between May 12 and May 14, 2025. Within 90 days of the order, the company must provide refunds to two groups: consumers whose total ticket price was not disclosed on the initial pricing display, and all other consumers who bought tickets during that period.

Andrew Ferguson became the FTC chair under President Donald Trump’s administration, putting into action a long-sought attack on junk fees and a lack of transparency from the previous administration of former President Joe Biden. (Kevin Dietsch/Getty Images; Getty / Getty Images)
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Beyond the monetary relief, the proposed order would bar StubHub from misrepresenting the total price of goods or services, the nature or amount of fees, the final payment amount, and other material facts, including refund and cancellation terms.
The commission voted 2-0 to authorize the complaint and stipulated final order. The case was filed in federal court in the Southern District of New York. The settlement will take effect if approved by a district court judge.
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Wall Street Brunch: Earnings Arrive Amid Hormuz Standoff
Alistair Berg/DigitalVision via Getty Images

Listen below or on the go via Apple Podcasts and Spotify
Big banks and tech names kick off earnings season this week. (0:17) Trump orders U.S. to block Strait of Hormuz shipping traffic. (1:13) Fed Beige Book and speakers guide rate outlook this week. (2:00)
The following is an abridged transcript:
It’s that time again when “per share” echoes across Wall Street.
Earnings season begins this week with the big banks, alongside a couple of major tech names.
Goldman Sachs (GS) kicks things off Monday. Tuesday brings JPMorgan Chase (JPM), Wells Fargo (WFC), Citigroup (C) and BlackRock (BLK). Bank of America (BAC) and Morgan Stanley (MS) follow Wednesday. Later in the week, results from Taiwan Semiconductor (TSM), Netflix (NFLX) and PepsiCo (PEP) will offer insight into global demand, tech spending and consumer trends.
Netflix reports Thursday, with analysts expecting EPS of $0.77 on revenue just above $12B.
With the Warner Bros. (WBD) acquisition saga behind it, focus has shifted back to core growth drivers: advertising, content and engagement. Ad revenue will hinge in part on traction in live sports, while the company’s recent subscription price increases will be closely watched for signals on pricing power and capital allocation.
Also on the calendar: Johnson & Johnson (JNJ) reports Tuesday and ASML (ASML) on Wednesday.
In geopolitics this weekend, President Donald Trump said the U.S. would move to block maritime traffic through the Strait of Hormuz after negotiations with Iran collapsed in Islamabad.
In a post, Trump said the Navy would begin efforts to stop vessels from entering or leaving the key shipping lane, framing the move as a response to escalating tensions.
The announcement followed the breakdown of marathon talks involving Vice President JD Vance and envoys Steve Witkoff and Jared Kushner, who spent nearly a full day negotiating with senior Iranian officials.
The discussions, brokered by Pakistan, were aimed at ending a six-week conflict but failed to produce an agreement, leaving a fragile ceasefire in doubt.
Iranian officials said U.S. demands were too steep, though the foreign ministry signaled further talks remain possible, noting that major disputes are unlikely to be resolved in a single round.
On the economic front, the Federal Reserve’s Beige Book on Wednesday will offer a fresh snapshot of economic conditions, while a steady lineup of Fed speakers could help shape rate expectations.
Wells Fargo economists highlight New York Fed President John Williams on Thursday and Governor Christopher Waller as the key voices to watch.
“We consider Williams a good proxy for the more academically minded members of the Fed,” they wrote. “He doesn’t usually shock markets, but his comments will be closely scrutinized for signals on a higher-for-longer stance versus the timing of potential cuts.”
“Waller, on the other hand, isn’t shy about changing his mind publicly,” they added. “He dissented in favor of a cut at the meeting prior to the most recent one and has emphasized data dependence — a willingness to hold rates if the data firm, while remaining opposed to hikes.”
And for income investors, Abbott Laboratories (ABT) and AbbVie (ABBV) go ex-dividend on Wednesday, with payouts scheduled for May 15.
Johnson Outdoors (JOUT) goes ex-dividend Thursday and pays out on April 30.
Acuity Brands (AYI) goes ex-dividend Friday, with a May Day payout.
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