The DWP has outlined the process for stopping State Pension and Universal Credit payments when a claimant dies, including how Government departments are notified via the Tell Us Once service and when payments are brought to an end
The Department for Work and Pensions (DWP) has outlined what happens to State Pension and Universal Credit payments following a claimant’s death, detailing how government departments receive notification and when payments cease.
DWP minister Andrew Western set out the procedure in Parliament after being questioned about what measures the Government was implementing to enhance the speed and accuracy of death notifications across public services. Mr Western described how the Government’s Tell Us Once service enables bereaved families to notify multiple departments of a death through one single communication, helping to ease the administrative load during a challenging period.
The service operates across all local authorities in England, Scotland and Wales and is intended to ensure official records are amended quickly once a death has been formally registered, reports the Express.
Speaking in Parliament, Mr Western said: “The service allows recently bereaved citizens, at a very stressful time in their lives, to inform participating Government departments of a registered death.
“The choice of who is informed of the event of death and the supplementary information regarding the deceased is also dictated by citizen choice – thus providing the best possible experience with fairness, respect, compassion and dignity.”
He noted that participating organisations are usually notified by the next working day after a death is reported through the service. Once notification has been received, the DWP is informed so it can halt payments including Universal Credit and State Pension, and update its records accordingly.
The Tell Us Once service also notifies HM Revenue and Customs (HMRC), allowing it to handle tax matters and cease payments such as Child Benefit where necessary.
Further organisations contacted through the service include the Passport Office, which cancels British passports, and the Driver and Vehicle Licensing Agency (DVLA), which revokes driving licences and can remove the deceased as the registered keeper of vehicles.
Local councils are additionally notified so they can terminate Housing Benefit, Council Tax Reduction and Blue Badge entitlements.
Meanwhile, Veterans UK is alerted regarding Armed Forces Compensation Scheme payments, while Social Security Scotland receives notifications to cease devolved benefits, including Scottish Child Payment.
The Government states that the service is designed to make the process as straightforward as possible for bereaved relatives by reducing the number of organisations they need to contact individually.
Tell Us Once can be used when the deceased person resided in England, Scotland or Wales. It may also be available if the person passed away while temporarily abroad, such as during a holiday or a work trip.
However, the service is unavailable when the deceased was residing in Northern Ireland at the time of their death. In such instances, families are encouraged to contact the relevant departments individually via NI Direct.
Those who had been living permanently abroad are also ineligible for the scheme, and deaths must instead be registered through the appropriate authorities in the country where they were residing.
Government guidance indicates that once a death has been reported, HMRC and the DWP may reach out to relatives or representatives to address any outstanding tax matters, benefits, overpayments or entitlements connected to the deceased person’s estate.
Families registering a death can either complete the Tell Us Once process with the registrar during their appointment, or be issued a unique reference number enabling them to access the service online or by telephone.

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