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American Express opens free AI training to small firms as adoption gap widens

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American Express opens free AI training to small firms as adoption gap widens

American Express has thrown its weight behind the small business AI skills race, unveiling two training and education programmes designed to drag owner-managers and their staff out of the experimentation phase and into measurable productivity gains.

Announced this week, the initiatives have been built in partnership with the global non-profit Generation and US-based Scholarship America. The first, AI Upskilling for Small Business, is a free training programme delivered by Generation that is open to small firms anywhere in the world and taught in English and Spanish. The second, Smart Futures for Small Business Scholarships, is a US-only pot funded by the American Express Foundation that will hand eligible employees up to $1,000 (around £790) to spend on AI certification courses run by accredited vendors or educational institutions.

The move lands at a moment when boardroom enthusiasm for generative AI has yet to translate into shop-floor competence. Multiple recent surveys of UK and US small firms suggest that while curiosity is near universal, the share of owner-managers using AI tools in any structured way remains stubbornly low, with confidence and training cited as the principal blockers.

Jennifer Skyler, Chief Corporate Affairs Officer at American Express, said the company wanted to bridge precisely that gap. “AI can be a powerful tool for small businesses when it’s used in practical, everyday ways,” she said. “These initiatives were designed to help small businesses move from Gen AI exploration to practical application, equipping them to drive productivity and help unlock new opportunities for growth.”

The Generation curriculum, refined through a series of pilots, is split into three self-guided tracks pitched at different roles and levels of AI familiarity. An AI Generalist track offers a foundational primer alongside short, applied “Mini Missions” covering everyday tasks. A Digital Marketing track focuses on using AI for content production, campaign optimisation and customer insight. A Digital Customer Success track concentrates on speeding up enquiry handling and personalising the customer experience.

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Across all three, participants are taught to draft customer communications, support marketing campaigns, summarise and organise information, and convert raw research into commercial insight, while keeping a human eye on the output.

Bonni Theriault, Chief Partnerships Officer at Generation, said the structure was deliberately practical. “Generation programs support participants to practice and master the skills that make the biggest difference to them in their day-to-day work,” she said. “We are delighted to partner with American Express to offer small business owners a chance to hone their AI skills and see real benefits in their work.”

For Katy Kinch, owner of US-based Buttermilk Bakeshop and an early participant, the value lay in punching above her weight. “One of the biggest program takeaways for me was realising how powerful AI can be when used the right way, because it allowed me to do things that typically require a full team,” she said. “I was able to analyse customer feedback, identify trends and track retention patterns from my living room, which gave me insights I wouldn’t normally have access to as a small business owner.”

The Smart Futures element, administered by Scholarship America, is structured as an employer-nomination scheme. Owners can put a team member forward for funding to pursue AI courses or certificate programmes of their choice. Mike Nylund, President and CEO of Scholarship America, framed it as workforce insurance against rapid technology change. “AI tools give small businesses a world of opportunity, and education and training ensure that their workforce is ready to meet the moment,” he said.

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For British small business owners watching from the other side of the Atlantic, the cash element is off the table, but the Generation training is not. The curriculum is open globally and free at the point of use, putting it within reach of any UK firm prepared to commit a few hours of staff time. With the Government continuing to push productivity as the central economic challenge facing the country, and with AI repeatedly identified as the most plausible lever for small firms to pull, programmes that lower the barrier to competent adoption are likely to attract growing interest.

Generation is running multiple cohorts throughout the year, with registration open via its website. Applications close on 10 June 2026.


Amy Ingham

Amy is a newly qualified journalist specialising in business journalism at Business Matters with responsibility for news content for what is now the UK’s largest print and online source of current business news.

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Is AWS Down Today? AWS Suffers Major Outage in US-East-1 as Data Center Overheating Disrupts EC2

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The Apple iPhone 17 Pro

SEATTLE — Amazon Web Services faced a significant regional outage Thursday in its busiest US-East-1 region, with overheating in a Northern Virginia data center causing impaired EC2 instances and degraded Amazon Elastic Block Store volumes, disrupting thousands of businesses, websites and applications worldwide.

Amazon Recalls 500,000+ Products Over Deadly Safety Risks — Here's
AWS Suffers Major Outage in US-East-1 as Data Center Overheating Disrupts EC2 and EBS Services

The incident, which began early Thursday morning, quickly escalated as customers reported elevated error rates, failed instance launches and latency issues concentrated in the use1-az4 availability zone. While not a full global outage, the impact rippled across services dependent on the heavily utilized Virginia region, affecting everything from streaming platforms to financial applications and internal enterprise tools.

AWS confirmed the root cause as elevated temperatures within a single data center facility. Engineers are working to restore normal cooling capacity and bring affected racks back online. As of late Thursday afternoon, the company reported steady progress but cautioned that full recovery could take several more hours. No security breach or data loss has been reported.

Widespread Customer Impact

The timing amplified frustration, hitting during peak business hours for many organizations. Companies without robust multi-region architectures activated failover plans, shifted traffic or temporarily reverted to on-premises systems. Smaller businesses and startups were particularly vulnerable, with some reporting complete downtime for hours.

Downdetector and social media platforms showed spikes in reports, with users in the eastern United States most affected. Services built on EC2 and EBS — including databases, websites and container workloads — experienced the heaviest disruptions. Other AWS regions remained largely operational, highlighting the importance of geographic redundancy.

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AWS Response and Mitigation

AWS updated its Service Health Dashboard throughout the day, noting that mitigation efforts remain underway. The company is prioritizing restoration and has been in direct contact with large enterprise customers. Service credits are expected for affected accounts, though formal details have not yet been released.

This marks another notable incident for AWS in 2026, following previous regional disruptions. While the cloud giant maintains strong overall uptime, critics point to concentration risks in key hubs like Northern Virginia, which powers a massive share of global internet workloads.

Broader Implications for Cloud Reliability

The outage reignites debates about single-provider dependency and the need for stronger multi-cloud or hybrid strategies. Many organizations have adopted such approaches precisely to mitigate events like this, yet the convenience and ecosystem advantages of AWS often lead to heavy regional concentration.

Competitors Microsoft Azure and Google Cloud have used the incident in marketing materials to promote their own redundancy features. However, all major providers experience occasional regional issues, underscoring that no single cloud is immune to infrastructure challenges.

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Advice for Affected Customers

Organizations experiencing issues should:

  • Monitor the AWS Health Dashboard for real-time updates.
  • Activate multi-AZ or multi-region failover where available.
  • Review disaster recovery plans and test backups.
  • Document business impact for potential service credits.
  • Remain vigilant against phishing attempts claiming to be AWS support.

Individual users facing downstream app or website problems should try alternative services or wait for resolution, as full recovery is expected within hours.

Long-Term Outlook

As AWS works toward full restoration, attention will shift to any post-incident review and potential infrastructure improvements. The company has a strong history of learning from such events to enhance resilience across its global footprint.

For businesses and developers, the Northern Virginia outage serves as a timely reminder of cloud concentration risks in an increasingly digital world. Even localized environmental issues in one data center can create widespread disruption, emphasizing the value of thoughtful architecture and contingency planning.

AWS continues to dominate the cloud market, but incidents like Thursday’s highlight the ongoing challenges of scaling infrastructure to meet exploding demand from AI, streaming and enterprise workloads. Customers will be watching closely as the company pushes for resolution and shares lessons learned from this latest test of its global system.

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US job growth beats expectations in April; unemployment rate steady at 4.3%

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US job growth beats expectations in April; unemployment rate steady at 4.3%
WASHINGTON: U.S. employment increased more than expected in April while the unemployment rate held steady at 4.3%, pointing to labor market resilience and reinforcing expectations that the Federal Reserve would ‌leave interest rates ⁠unchanged for ⁠some time.

Nonfarm payrolls increased by 115,000 jobs last month after an upwardly revised 185,000 advance in March, the Labor Department’s Bureau of Labor Statistics said in its closely watched employment report on Friday. Economists polled by Reuters had forecast payrolls rising by 62,000 jobs after a previously reported 178,000 rebound in March.

Estimates ranged from a loss of 15,000 jobs to a gain of 150,000 positions. Economists said it was too early for the effects of the U.S.-Israeli war with Iran to show. ⁠The conflict has ‌raised gasoline and diesel prices as well as the cost of other commodities that are shipped through the Strait of Hormuz.

Payrolls have been choppy since mid-2025, ⁠alternating between gains and losses. Economists have attributed the swings to an adjustment to the birth-and-death model, which the government uses to estimate how many jobs were gained or lost because of companies opening or closing in a given month. Some said a large turnover in firms created was making it hard for the BLS to estimate job creation associated with new companies.

Weather, strikes and government job cuts as well as big changes to the labor force as President Donald Trump’s administration cracks down on illegal immigration have ‌also added to volatility, they said. Economists recommended looking at the three-month moving average of payrolls.

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The labor market has been stuck in what economists and policymakers have called a “slow hire, slow fire” zone, a paralysis ⁠blamed on trade and immigration policies. Lower immigration and an aging population meant the economy needed to create between zero and 50,000 jobs per month to keep up with growth in the working-age population, economists estimated.
With the so-called breakeven level of job growth much lower than in prior years, they did not expect a surge in the unemployment rate, even if employment gains slowed considerably.The report bolstered financial market views that the Fed would leave interest rates unchanged into 2027. The U.S. central bank last week left its benchmark overnight interest rate in the 3.50%-3.75% range, citing inflation worries.

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Consolidations creating efficiencies at J&J Snack Foods

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J&J Snack stock takes dive

Adjusted EBITDA improves 9% in second quarter.  

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Trump’s $1 million Gold Card fails to catch on among world’s wealthy

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Trump's $1 million Gold Card fails to catch on among world's wealthy

When President Donald Trump launched the “Gold Card” visa program last December, the official website promised U.S. residency in “record time.” A new court filing, however, suggests that applicants who pay $1 million for a Gold Card won’t get faster visas.

The Gold Card, touted as a new kind of investment visa that would raise revenue and attract tens of thousands of overseas millionaires and billionaires to the U.S., has been dogged by delays and legal questions. In December, Commerce Secretary Howard Lutnick predicted that the government would issue 80,000 Gold Cards and raise more than $100 billion in revenue.

Yet the Department of Homeland Security revealed in a legal filing last week that only 338 people have so far submitted requests for a Gold Card. Only 165 people have paid the $15,000 visa processing fee.

The court filing also contradicted the government’s previous statements on processing time. A key selling point for the Gold Card is rapid approval. The website promised visas in “record time” and “a matter of weeks.” The court filing said Gold Card applicants will not get special treatment or more rapid approval times than applicants for traditional visas.

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“Gold Card applicants will not necessarily have their petitions adjudicated faster than any non-Gold-Card applicant,” DHS said in the filing.

Craig Becker, managing counsel for the Affirmative Litigation Democracy Defenders Fund, who is litigating a lawsuit against the Gold Card’s legality, said the contradiction stems from the program’s precarious legal standing. To attract interest, the White House had to promise a fast-track process. Yet to oppose the lawsuit, which claims the Gold Card displaces applicants for the government’s existing EB-1 and EB-2 programs, DHS contended that Gold Card applicants don’t get priority or any special treatment.

“We just don’t know what the real answer is because there is no transparency,” Becker said.

The Commerce Department and DHS declined to comment. Immigration attorneys said the program is still in its early days and could eventually become successful if it’s approved by Congress and builds a track record of approvals.

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Yet the court filing is the latest challenge to a program that promised to cash in on the fast-growing business of investment visas for the world’s wealthy. More millionaires and billionaires are on the move than ever before. The number of millionaires expected to move to another country in 2026 reached 165,000, according to Henley & Partners. Geopolitical turmoil, tax hikes on the wealthy and political discord have driven more wealthy to seek backup plans and residency in other countries.

America remains a sought-after destination for the global elite. Its existing investment visa program, the EB-5, often has long waiting lists and backlogs. Trump sought to raise money from the demand by creating a new program, offering residency for a $1 million nonrefundable gift to the government.

Because only Congress can set immigration law, Trump created the Gold Card through executive order. It uses the existing visa categories, the EB-1 and EB-2, which are reserved for people with extraordinary abilities or of national interest. Under the Gold Card, the $1 million automatically qualifies an applicant as having a special or extraordinary ability.

The lawsuit from the American Association of University Professors claimed that since Congress limits number of EB-1 and EB-2 visas each year, the Gold Card program will crowd out EB-1 and EB-2 applicants and “result in qualified, merits-based applicants not being awarded visas.”

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“The program is clearly unlawful,” Becker said.

In its response, DHS said the Gold Card program has no impact on EB-1 and EB-2 applicants, since there are more than enough visas and the Gold Card has its own dedicated processing staff.

The legal battle is one reason the overseas wealthy remain wary of the program. Immigration attorneys who specialize in investment visas said their high-net-worth clients don’t want to risk $1 million until the Gold Card is tested in the courts or approved by Congress. Confusion over the wait times will only add to their skepticism, they said.

“Without expedited processing, the Gold Card is unlikely to be attractive to individuals from countries with backlogs,” said Reaz Jafri, CEO of Dasein Advisors, a New York-based immigration consultancy. “With expedited processing, it would have been very attractive to all and a game changer.”

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Attorneys said the troubled Gold Card program has only added to interest in the existing investment visa program, the EB-5, which has seen a surge in applications. The program provides U.S. residency in exchange for an investment of $800,000 to $1 million that creates at least 10 full-time jobs.

“International businesspeople can already access the U.S. through nonimmigrant visas that do not automatically expose their global wealth to U.S. tax,” said David Lesperance of Lesperance & Associates. “Those who are willing to become taxpayers can already gain green card status through the EB-5 program, which requires an investment rather than the donation.”

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Bank of Baroda Q4 results: PAT grows 11% YoY to Rs 5,616 crore; NII up 9%

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Bank of Baroda Q4 results: PAT grows 11% YoY to Rs 5,616 crore; NII up 9%
Bank of Baroda (BoB) reported a consolidated net profit of Rs 5,616 crore for the March-ended quarter, up 11.2% from Rs 5,048 crore in the year ago period. The state-lender’s net interest income (NII) rose 9% year-on-year to Rs 12,494 crore in Q4FY26, compared to Rs 11,494 crore in the corresponding quarter of the last financial year.

Meanwhile, non-interest income fell 16% to Rs 3,967 crore in the quarter under review, down from Rs 4,735 crore in Q4FY25.


Deposits

Global deposits jumped 12% from Rs 14.72 lakh crore in Q4FY25 to Rs 16.48 lakh crore in Q4FY26. In this, domestic deposits stood at Rs 14.01 lakh crore, up 13% YoY from Rs 12.42 crore in Q4FY25. Meanwhile, international deposits increased 7.5% to Rs 2.47 lakh crore versus Rs 2.29 lakh crore in the year-ago period.

Advances

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PSU lender’s global advances jumped 16% to Rs 14.29 lakh crore versus Rs 12.30 lakh crore in the year-ago period. In this, domestic gross advances increased 15% to Rs 11.69 lakh crore in Q4FY26 versus Rs 10.21 lakh crore in Q4FY25.


Total business witnessed 14% YoY growth to Rs 30.78 lakh crore.

Asset quality

Gross NPAs fell 37 bps to 1.89% in Q4FY26 from 2.26% in Q4FY25 while the NET NPA declined 13 bps to 0.45% in Q4FY26 versus 0.58% in Q4FY25.
However, Capital Adequacy Ratio (CAR) fell 137 bps to 15.82% in Q4FY26 from 17.19% in the year ago period.

The operating profit stood at Rs 9,069 crore, up 11.5% from 8,132 crore in the year ago period.

Dividend

The company recommended a dividend of Rs 8.50 per equity share for the FY26 subject to the approval at the upcoming 30th Annual General Meeting of the bank. It has fixed record/cut off date as June 5, 2026 for the purpose of dividend payment.

(Disclaimer: The recommendations, suggestions, views, and opinions given by the experts are their own. These do not represent the views of The Economic Times.)

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Post Holdings names new CEO

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Post sees encouraging signs for cereal

Robert Vitale is transitioning to executive chairman.

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Sappi Limited (SPPJY) Q2 2026 Earnings Call Transcript

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OneWater Marine Inc. (ONEW) Q1 2026 Earnings Call Transcript

Sappi Limited (SPPJY) Q2 2026 Earnings Call May 7, 2026 9:00 AM EDT

Company Participants

Stephen Binnie – CEO & Executive Director
Michael Haws – Chief Executive Officer of Sappi North America
Marco Eikelenboom – Chief Executive Officer of Sappi Europe
Glen Pearce – CFO & Executive Director
Graeme Wild – CEO of Sappi Southern Africa

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Conference Call Participants

James Twyman – Prescient Securities (Pty) Ltd., Research Division
Brian Morgan – Morgan Stanley, Research Division
Sean Ungerer – Chronux Research Pty. Ltd
Detlef Winckelmann – JPMorgan Chase & Co, Research Division
Saul Casadio – M&G Investment Management Limited

Presentation

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Operator

Good day, and welcome to the Sappi FY 2026 Results Call. [Operator Instructions] Please be advised that today’s conference call is being recorded.

I would now like to hand you over to your host today, CEO, Steve Binnie. Please go ahead.

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Stephen Binnie
CEO & Executive Director

Thank you, operator, and good day to everybody. Thanks for joining us. As always, I’ll go through the investor [ presentation ], calling out the page numbers as I move along. And to start just on Page 2, just to draw your attention to our comments around forward-looking statements.

Moving to Slide 3, which is a high-level summary of the quarter and the results. And it’s fair to say it’s been a very challenging quarter. And perhaps just focus on some of the larger items that have influenced the performance. And it’s really 2 broad themes. And firstly, it’s selling prices were down across all the regions and linked to the weak market conditions. But more specifically, the DWP price was substantially lower than a year ago market prices, $130 actually lower than a year ago. So that had a substantial impact.

We also — we’ve seen packaging prices globally come under pressure, which has had an impact on our markets even

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Unity: Blockbuster Q1 2026 Results With Outsized Ad/Game Monetization Trends (NYSE:U)

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Unity: Blockbuster Q1 2026 Results With Outsized Ad/Game Monetization Trends (NYSE:U)

This article was written by

I am a full-time analyst interested in a wide range of stocks. With my unique insights and knowledge, I hope to provide other investors with a contrasting view of my portfolio, given my particular background.If you have any questions, feel free to reach out to me via a direct message on Seeking Alpha or leave a comment on one of my articles.

Analyst’s Disclosure: I/we have a beneficial long position in the shares of AMZN, GOOG, APP either through stock ownership, options, or other derivatives. I wrote this article myself, and it expresses my own opinions. I am not receiving compensation for it (other than from Seeking Alpha). I have no business relationship with any company whose stock is mentioned in this article.

The analysis is provided exclusively for informational purposes and should not be considered professional investment advice. Before investing, please conduct personal in-depth research and utmost due diligence, as there are many risks associated with the trade, including capital loss.

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Seeking Alpha’s Disclosure: Past performance is no guarantee of future results. No recommendation or advice is being given as to whether any investment is suitable for a particular investor. Any views or opinions expressed above may not reflect those of Seeking Alpha as a whole. Seeking Alpha is not a licensed securities dealer, broker or US investment adviser or investment bank. Our analysts are third party authors that include both professional investors and individual investors who may not be licensed or certified by any institute or regulatory body.

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April 2026 jobs report: US economy added jobs at a steady

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April 2026 jobs report: US economy added jobs at a steady

This story about the April 2026 jobs report is developing and will be updated with further details.

The U.S. economy added jobs at a modest pace in April amid uncertainty surrounding the impact of conflict in the Middle East on the labor market.

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What are the key findings of the April 2026 jobs report?

The Bureau of Labor Statistics on Friday reported that employers added 115,000 jobs in April. That figure is above the estimates of economists polled by LSEG, who predicted a gain of 62,000 jobs.

The unemployment rate held steady at 4.3%, which was in line with the expectations of LSEG economists.

Revisions were made to the payroll numbers for the prior two months, with February revised down by 23,000 from a loss of 133,000 to a decline of 156,000; while March’s report was revised up by 7,000 from a gain of 178,000 to 185,000.

Taken together, employment in February and March was 16,000 jobs lower than previously reported.

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What sectors added or lost the most jobs in April 2026?

What does the April 2026 jobs report mean for the workforce?

What experts are saying about the April 2026 jobs report

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Kalyan Jewellers Q4 Results: Cons PAT soars 118% YoY to Rs 409 crore; revenue jumps 66%

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Kalyan Jewellers Q4 Results: Cons PAT soars 118% YoY to Rs 409 crore; revenue jumps 66%
Kalyan Jewellers India on Friday reported a net profit of Rs 409.5 crore for the March quarter of FY26, more than doubling (118.2%) from Rs 187.6 crore recorded in the corresponding period last year.

Revenue from operations rose 66.2% year-on-year (YoY) to Rs 10,274.9 crore, compared with Rs 6,181.5 crore in the year-ago quarter.

EBITDA increased 84.2% to Rs 735.7 crore versus Rs 399.4 crore reported a year earlier.

EBITDA margin also improved to 7.2% from 6.5% in the corresponding quarter last year, the company said in a regulatory filing on Friday.

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Alongside earnings, the board has recommended a final dividend of Rs 2.50 per equity share of face value Rs 10 each, representing 25% for the financial year ended March 31, 2026.


The proposed dividend is subject to the approval of shareholders at the company’s upcoming Annual General Meeting.
The company reported revenue of Rs 1,157 crore from its international operations in Q4FY26, marking a growth of over 43% compared with Rs 807 crore in the corresponding quarter last year.Profit after tax from the international business stood at Rs 29 crore during the quarter, more than doubling from Rs 14 crore reported in the year-ago period, reflecting a growth of 105%.

The company’s lifestyle jewellery platform Candere recorded revenue of Rs 131 crore and profit of Rs 3 crore in Q4FY26.

Commenting on the performance, Ramesh Kalyanaraman, Executive Director of Kalyan Jewellers India, said the company ended the previous financial year on a strong note and has carried the momentum into the current year as well.

“We witnessed strong growth in our Akshaya Tritiya sales this year, and continue to see encouraging momentum in consumer demand, especially around wedding purchases during the current quarter,” he said.

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Following Q4, Kalyan Jewellers India share price gained 4.3% to the day’s high of Rs 429 on the BSE.

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