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Five signs your business has outgrown off-the-shelf software

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A growing number of London’s entrepreneurs and micro-businesses are swapping traditional offices for coffee shops and cafes, with new research revealing that these venues are playing an increasingly vital role in the capital’s business ecosystem.

When standard solutions start holding you back, it might be time to think about something built for your business.

Most UK businesses start with off-the-shelf software. Makes sense. Tools like Xero, Salesforce or Monday.com are affordable, quick to deploy, and cover the basics well. For early-stage companies focused on survival and growth, these ready-made solutions provide what you need without a big upfront investment.

But as your company grows and your processes get more sophisticated, you may notice these standard solutions becoming more hindrance than help. The software that once felt like a perfect fit starts to feel restrictive. Frustrations build. Work slows down.

Here are five warning signs that your business might be ready for bespoke software and what to do about each one.

Your team spends hours on manual workarounds

When staff resort to copying data between spreadsheets, keeping shadow systems in Excel, or doing repetitive tasks that feel like they should be automated, something is wrong. These workarounds creep in gradually; a quick fix here, a temporary solution there, until suddenly your operations depend on a patchwork of manual processes.

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Workarounds rarely stay small. What begins as a simple spreadsheet to track information your CRM cannot handle eventually becomes a document that multiple team members depend on. Before long, you have unofficial systems running alongside your official ones. That creates risk.

One manufacturing client we spoke to had three staff spending two days each week manually reconciling data between their CRM, accounting system, and inventory management tool. The annual cost? Over £45,000 in wages alone. That’s before counting the errors that crept in, the delays in decision-making, or the frustration the team felt every week.

Manual processes often also end up kept in the minds of certain colleagues. When the person who understands how all the workarounds fit together goes on holiday or hands in their notice, the business faces real operational risk.

What to look for: Ask your team where they spend time on repetitive data entry or checking. If you hear phrases like “we have to do it this way because the system can’t” or “I keep my own spreadsheet for that”, you’ve found a workaround worth investigating.

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You’re paying for features you don’t use

Enterprise software bundles hundreds of features into their pricing tiers. Sales teams show off impressive functionality during procurement. Six months later you realise your team only uses a fraction of what you bought. You’re subsidising functionality designed for completely different industries.

This isn’t just about money, though the costs add up. Research from Productiv found the average UK business wastes roughly 30% of its software spend on unused licences and features. For a company spending £50,000 a year on software subscriptions, that’s £15,000 going nowhere.

Those unused features also create clutter. Staff waste time clicking through menus and options that have nothing to do with their work. Training new employees gets complicated because they need to learn which parts of the system to use and which to ignore. The cognitive load slows everyone down.

There’s also an opportunity cost. Money spent on features you don’t need is money not spent on solutions that could actually change how you work.

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What to look for: Review your software subscriptions and honestly assess feature usage. If you’re on an enterprise tier but only using basic functionality, or if new staff consistently struggle to learn your systems, feature bloat may be costing you more than you think.

Your processes have to fit the software, not the other way around

This is the most telling sign. When you find yourself changing how your business operates to accommodate software limitations, the tail is wagging the dog.

Every business has processes that give it an edge – how you handle customer enquiries, manage stock, or deliver services. These processes often evolve over years of learning what works best for your specific customers, suppliers, and market. They represent hard-won knowledge.

Off-the-shelf software is designed for the average business in your sector. It bakes in assumptions about how companies like yours typically operate. If your approach is what sets you apart from competitors, forcing it into a standard mould risks eroding the very thing that makes customers choose you.

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A recruitment agency we know built its reputation on a distinctive candidate screening process. When they adopted a popular applicant tracking system, they had to abandon several steps that candidates consistently praised. Within a year, their placement success rate had dropped measurably. The software worked exactly as designed. It just wasn’t designed for their approach.

This cuts both ways. Sometimes adapting to software best practices improves your operations. The question is whether you’re making a conscious choice to adopt better processes, or simply surrendering to software limitations because you have no other option.

What to look for: Listen for phrases like “we used to do it differently but the system wouldn’t allow it” or “I know this seems inefficient but that’s how the software works”. Your tools should support your processes, not dictate them.

Integration has become a nightmare

Modern businesses rely on multiple software tools working together. The average SME now uses between 20 and 50 different applications. When your systems can’t talk to each other properly, you end up with data silos, duplicate entries, and a fragmented view of your operations.

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Maybe your ecommerce platform doesn’t sync properly with your warehouse management system. Your CRM can’t pull data from your accounting software without someone doing it manually. Your project management tool doesn’t connect with your time tracking system, forcing staff to log hours in two places.

These headaches multiply as businesses grow. Each new application creates potential connection points with every existing system. What starts as a manageable set of integrations can quickly become an unwieldy web of data flows, many of which break whenever one vendor updates their software.

The real cost is often invisible. Decisions made on incomplete information. Customer service hampered by lack of data access. Management flying blind because no single system shows the full picture.

Some businesses try to solve this with integration platforms like Zapier or Make. These work well for simple connections but struggle with complex business logic. They can also become a maintenance burden, with automations breaking silently and causing data problems that take hours to untangle.

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What to look for: Map out how data flows between your systems. If you rely on manual exports, scheduled batch updates, or integration tools with dozens of conditional rules, your systems may have outgrown their ability to work together.

Your software vendor’s roadmap doesn’t match yours

Software companies prioritise features based on what benefits their largest customer segments. If your business has specific requirements outside the mainstream, you may wait years for functionality that never arrives. Worse, you might watch features you depend on get removed.

This dependency creates strategic risk. When your plans hinge on whether a third-party vendor decides to build a particular feature, you’ve lost control of something important. You’re essentially outsourcing part of your product roadmap to a company with entirely different priorities.

The challenge gets sharper as your business becomes more sophisticated. Early-stage companies need generic functionality – invoicing, customer management, basic reporting. Standard software handles this fine. But as you develop your own processes, enter niche markets, or pursue differentiation strategies, your requirements diverge from the mainstream.

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Vendor lock-in makes it worse. Once your data and processes are embedded in a platform, switching costs become substantial. You may find yourself stuck with software that no longer serves you well, but which you can’t easily leave.

What to look for: Review your feature request history with key vendors. If you’ve been asking for the same functionality for years without progress, or if recent updates have moved the product away from your needs, the fit between your business and your software may be weakening.

What are the alternatives?

Seeing these signs doesn’t mean you need to replace everything tomorrow. Wholesale system replacement is expensive, disruptive, and often unnecessary. Many businesses do better with a hybrid approach – keeping off-the-shelf tools for commodity functions like email or basic accounting, while investing in bespoke software development for the processes that truly set their business apart.

The UK bespoke software market has changed a lot in recent years. Fixed-price quotes, transparent development processes, and specialist firms focused on SMEs have made custom software accessible to businesses that would never have considered it a decade ago. Projects that once needed enterprise budgets can now be delivered at realistic prices for growing companies.

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The key is working out where standard software genuinely serves you well, and where it’s quietly costing you money, time, or competitive advantage. Not every process needs custom software. But the processes that define your business – that create value for customers and set you apart from competitors – often benefit from purpose-built tools.

A sensible approach might involve:

  • Auditing your current software to identify which tools deliver value and which create friction
  • Adding up the cost of workarounds including staff time, error rates, and delayed decisions
  • Prioritising pain points based on business impact rather than technical complexity
  • Starting small with a focused project that addresses your most pressing issue

Making the business case

If you’re thinking about bespoke software, you’ll likely need to justify the investment to stakeholders. The good news is that the business case often writes itself once you add up the hidden costs of your current setup.

Start by documenting the workarounds your team performs daily. Calculate time spent on manual data entry or reconciliation. Note the features you wish existed but can’t find. Estimate revenue lost to slow processes or poor customer experiences. This audit often shows that the true cost of sticking with ill-fitting solutions far exceeds the investment needed for something better.

Think about the strategic value too. Software built around your processes protects and strengthens what makes your business distinctive. It can become a competitive advantage – something rivals can’t simply buy from the same vendor you use.

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Choosing the right partner

If several of these signs ring true for your business, it’s worth talking to a specialist UK software company. A good one will help you work out whether bespoke software makes commercial sense and be honest when it doesn’t.

Look for partners who take time to understand your business before proposing solutions. Be wary of those who jump straight to technical specifications without grasping the commercial context. The best development relationships feel collaborative, with technical expertise applied in service of business outcomes.

Ask about their experience with businesses your size and in your sector. Request references and speak to previous clients. Understand how they handle changes in requirements, because they will come up. Clarify pricing structures upfront – surprises in software development tend to be expensive.

The decision to invest in bespoke software is a big one. But for businesses showing these warning signs, it can unlock operational improvements that standard solutions simply can’t deliver.

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HOLT Architects Transforms Lavery Library Into a Modern Student Success Center

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HOLT Architects Transforms Lavery Library Into a Modern Student Success Center

When HOLT Architects began reimagining Lavery Library at St. John Fisher University, the assignment was not to refresh a dated academic building. It was to redefine what that building meant to campus life.

Constructed in 1975, the Lavery Library represents the characteristics of that period. As it was mostly concrete and constructed to keep the books stored (and not experience the students) there was an inward look at how the building was constructed which led it to having an internal nickname as a “book fort.” Students would enter the building to get their books and leave; The services were during their stay and spread throughout the building and days. Very little natural light was allowed inside. No circulation was promoted between the major campus areas.

The next 50 years of leadership from the university asked a completely different question: What type of project will allow the students to have the support to perform at their highest level? From this question we were able to change the idea of working on the library to the creation of a Student Success Center and demonstrate access to the services; visibility for all incoming students; the inclusion of all students.

Repositioning a Campus Landmark

The renovation of Lavery transforms the structure’s role in relation to the campus fabric as it now connects key areas of campus rather than serve as a barrier. HOLT Architects incorporated two primary entrances: one facing LeChase Commons and an elevated entrance facing the South Quad to work as throughways rather than dead ends.

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The new universally accessible exterior route replaces previously risky 20-foot staircases with a direct link between Upper Quad and Commons, creating a fully accessible connection for the first-time creating dignified, equitable access to the entire property.

Internally, the renovation optimises vertical circulation through a strong social staircase with an intuitive orientation throughout the building, creating continuous movement throughout the various levels. Rather than appearing as a series of disconnected spaces, the renovation creates an open, clear connection to what a student will see on their way to what they want.

Adaptive Reuse as Strategy, Not Compromise

Rather than demolish the 1975 structure, HOLT embraced adaptive reuse. The building’s robust concrete frame was preserved, conserving significant embodied carbon and minimizing construction waste. The decision reflects a growing recognition within higher education design: sustainability is often most effective when it begins with what already exists.

Preserving the structure required strategic intervention. Mechanical chases that once occupied the perimeter walls were relocated inward, freeing the building’s edges for glazing and daylight. High-performance envelope upgrades and new glazing systems enhance energy efficiency while transforming the interior experience.

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This approach allowed the design team to respect the building’s permanence while redefining its purpose. The heavy concrete frame remains, but its character has shifted. Transparency replaces opacity. Light replaces enclosure. The architecture acknowledges its past without being constrained by it.

The project serves as an example of how to incorporate modern solutions and designs with existing historical elements through adaptive reuse. This project shows that preservation and innovation can co-exist, and adaptive reuse can now be seen as an innovative approach instead of just looking back at the past.

From Repository to Academic Hub

The most visible transformation is programmatic. Lavery no longer functions primarily as a repository for books. Through the consolidation and right-sizing of collections, prime perimeter zones were freed for student use. Seating increased by approximately 20 percent without expanding the building’s footprint.

That increase is not simply quantitative. The renovation diversifies how students can inhabit the building. Open collaboration areas coexist with enclosed group rooms. Technology-rich classrooms sit alongside a dedicated silent reading room. Lounge seating, carrels, group tables, and social stair seating support different learning modes, durations, and comfort levels.

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The design combines both “we” areas for collaboration and “me” areas for study – providing areas for engaging in group conversation or areas that allow for quieter concentration. Individual students can select the environments that align with their energy levels and work styles throughout their day. The spaces are meant to accommodate different methods of studying, so there isn’t just one way to be successful academically within this building.

Daylight is central to this shift. Once scarce, it now defines the interior character. New entrances and expanded glazing draw light deep into the floor plates. Transparent tutoring rooms and visible circulation paths allow students to see activity and support in motion. The building communicates openness before a word is spoken.

A Concierge Model for Student Success

At the heart of the renovation is a concierge-style Student Success Desk. Advising, tutoring, accessibility services, career planning, and research support are co-located in a single, highly visible hub. Services that were once fragmented or hidden are now centralized and daylit.

An organizational move to a new space has both logistical and psychological implications. When academic support is provided at a distance (e.g., in offsite offices), there may be a perception of stigma associated with accessing that support. When academic support is provided centrally on campus in light-filled spaces and in close proximity to day-to-day activity throughout the campus, academic support is readily accepted as the norm.

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Librarians are repositioned as teaching partners, with offices distributed throughout the building rather than isolated behind closed doors. Their presence reinforces the idea that research, advising, and mentorship are integrated aspects of student life, not ancillary services.

University leadership has described the project as the physical embodiment of Fisher’s supportive culture. The architecture expresses that culture in concrete terms. Students encounter support not as a destination they must seek out, but as an ever-present resource woven into their path.

Removing Physical and Psychological Barriers

The renovation addresses inclusivity at multiple scales. The new accessible campus connection eliminates a long-standing physical obstacle. Interior circulation is intuitive, with clear sightlines and vertical links that reduce confusion.

Transparency does additional work. Glass-walled tutoring rooms and visible service points remove the ambiguity that often discourages students from asking for help. When support is visible, it signals availability. When students can see peers engaging with services, help-seeking becomes normalized.

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Even the redistribution of space reflects this philosophy. Perimeter daylight zones are prioritized for student occupancy, while deeper interior areas house support functions. The message is subtle but clear: students come first.

Native landscaping and stormwater strategies extend the ethos of care beyond the building envelope. Sustainability and equity operate as parallel commitments rather than competing priorities.

Architectural Thought Leadership in Practice

HOLT Architects has built a reputation across New York State for integrating high-design aesthetics with functional and sustainable solutions. At Lavery, that reputation translates into a project that is as strategic as it is spatial.

The firm resisted the temptation to treat the building as obsolete. Instead, it recognized the latent value in the existing structure and amplified it. Adaptive reuse preserved embodied carbon. Envelope upgrades improved performance. Reorganization unlocked space for students. The design demonstrates that thoughtful intervention can extend a building’s relevance by decades.

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The project’s impact has been recognized with the Jeffrey J. Zogg Build New York Award from the Associated General Contractors of New York State. The award underscores not only construction excellence but also the broader civic value of the transformation.

Of course, there is also an increasing recognition of the nature of the space being occupied on a daily basis. Lavery is now operating as a civic commons, or an academic hearth, where the community, connection, and learning all come together. Students walk through Lavery on their way to their respective quads. Students also hang out on the social stair and meet with advisors in the glass-fronted offices; they also study in daylight that previously did not exist.

A Model for the Next Generation of Campus Libraries

Higher education institutions across the country are grappling with similar questions. What is the role of a library in an era of digital resources? How can campus buildings embody commitments to accessibility and inclusion? How can sustainability goals align with budget realities?

The Lavery renovation offers one answer. Rather than abandoning the library typology, it expands it. The building retains its intellectual core while integrating academic and career support into a unified framework. It shifts from storage to service, from isolation to integration.

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By preserving the concrete frame, HOLT Architects demonstrated that sustainability begins with stewardship. By opening the façade and reorienting circulation, the firm reinforced that architecture shapes behavior. By centralizing student services, the design team affirmed that physical space influences institutional culture.

What was once described as a “book fort” is now a forum for learning and connection. The transformation is architectural, operational, and symbolic.

For St. John Fisher University, Lavery stands as a commitment made visible. For HOLT Architects, it represents a model of adaptive reuse that balances preservation, sustainability, and forward-thinking design. And for the students who move through its light-filled spaces each day, it serves a simpler purpose: a place where success is supported, accessible, and expected.

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Jamie Dimon says US must ‘finish’ Iran conflict to protect economy

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Jamie Dimon says US must 'finish' Iran conflict to protect economy

JPMorgan Chase CEO Jamie Dimon is calling for a decisive end to the conflict with Iran, saying the U.S. must “finish this thing” to protect the global economy and remove the threat to the region.

Dimon appeared on “Fox & Friends” Tuesday, saying American strength depends on decisive action in the Middle East and embracing the artificial intelligence revolution.

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“It’s much more important that this be successfully completed than what the market does,” Dimon said. 

Threats to Middle East oil flows have added uncertainty to markets, as the United States, Israel and Iran continue to exchange strikes. On Tuesday, Iran struck an oil tanker off the coast of Dubai and continues to block shipments in the vital Strait of Hormuz.

JAMIE DIMON WARNS OF PRE-FINANCIAL CRISIS PARALLELS, SAYS SOME PEOPLE DOING ‘DUMB THINGS’

Jamie Dimon leaves Capitol after meeting with Senate Republicans on economic policy.

Jamie Dimon, CEO of JPMorgan Chase, departed the U.S. Capitol after attending a Senate Republican policy luncheon on Sept. 17, 2025, in Washington, D.C. (Graeme Sloan/Bloomberg via Getty Images / Getty Images)

Dimon said Americans should be hoping the United States wins the latest conflict and acts to “clean up the straits,” minimizing future threats to the U.S. and its allies.

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“These people have been doing something bad for 47 years. They’ve been killing people. They’ve been killing Americans,” Dimon said. 

“I think people are surprised to find out they had a ballistic missile and go 3,000 miles. These are bad people, and they needed to be stopped,” he added. 

Dimon advocated for the country to “finish this thing,” warning that if the U.S. fails to act, the cycle of threats will continue.

TRUMP SUES JPMORGAN CHASE AND CEO JAMIE DIMON FOR $5B OVER ALLEGED ‘POLITICAL’ DEBANKING

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U.S. Navy sailor signals helicopter launch on aircraft carrier flight deck.

A U.S. Navy sailor signaled the launch of an MH-60R Sea Hawk helicopter from the flight deck of the USS Gerald R. Ford on Feb. 28, 2026, at sea, as part of Operation Epic Fury. The operation followed a joint U.S.-Israeli strike on Iran that killed Su (U.S. Navy via Getty Images / Getty Images)

Beyond the battlefield, Dimon noted that a vital part of U.S. security is embracing AI capability and fixing a lagging defense industrial base. He singled out the U.S.’s inability to double or triple its supply of rockets if needed, noting it is a major area of concern.

JAMIE DIMON SAYS US HAS ‘BECOME LIKE EUROPE’ ON DEFENSE, AND IT’S HOLDING THE COUNTRY BACK

Dimon discussed his $1.5 trillion Security and Resiliency initiative, which lends and invests money to companies researching areas tied to national security, including drones, space and rare earths. 

He also spoke about the changes he sees on the horizon as the country adapts to the introduction of artificial intelligence. Dimon compared the AI shift’s importance to that of tractors and electricity. 

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Bank executive speaks to an audience during a conference focused on business and innovation.

Jamie Dimon, chief executive officer of JPMorgan Chase & Co., speaks during the America Business Forum in Miami, Nov. 6, 2025. (Eva Marie Uzcategui/Bloomberg via Getty Images / Getty Images)

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“AI, in the long run, is [going to] be unbelievable. Just like fertilizer was and tractors and the internet and electricity, it’s [going to] cure cancers,” he said.

“My guess is our grandkids will be working three and a half days a week. They’ll live to 100. They won’t have all our diseases. That’s good,” Dimon added. 

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Thailand Tightens Data Centre Regulations Amid Rapid Market Growth

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Thailand Tightens Data Centre Regulations Amid Rapid Market Growth

Thailand is set to implement stricter licensing regulations for data centers as the industry experiences rapid growth alongside mounting concerns over potential exploitation by criminal networks.

Key Details:

  • Thailand’s data centre market is projected to grow from 470 billion baht (2025) to over 2.02 trillion baht by 2031, an average annual growth rate of 27.71%.
  • The NBTC (National Broadcasting and Telecommunications Commission) is proposing upgrading data centre licences to Type 3, the same category used for telecommunications operators, enabling deeper oversight of customers and infrastructure.
  • Key concerns include data centres potentially being exploited by call centre gangs, money launderers, and grey capital networks for cybercrime and cross-border fraud.
  • New measures would also introduce zoning controls to regulate electricity and water consumption.
  • Seven data centre projects worth over 96 billion baht have already received BOI approval, with major investors including True Internet Data Centre, Gulf-Singtel-AIS, and operators from Singapore, Japan, and Europe.
  • In 2025 alone, 36 investment promotion projects worth 728 billion baht were submitted, reflecting Thailand’s emergence as a regional hub.
  • The NBTC stressed the new rules are “not intended to block investment” and will be open for public consultation before finalisation.

Why It Matters:
As Thailand rapidly becomes a regional data centre hub, balancing economic growth with robust regulatory oversight is critical to preventing digital infrastructure from becoming a channel for organised crime and illicit financial flows.

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Markets are nervous, but Main Street isn't: Wells Fargo CEO flags economic disconnect

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Markets are nervous, but Main Street isn't: Wells Fargo CEO flags economic disconnect

Despite a 50% spike in oil prices and an escalating conflict involving Iran, Wells Fargo CEO Charlie Scharf reports a disconnect between market volatility and real-world economic health.

“So, separate out the pure economy from markets and what people are nervous about in terms of what the future holds. The economy is still extremely strong. When we look at it, consumers are still spending, even with the increases in oil prices. They’re spending 20, 30% more on oil, but they haven’t stopped spending on everything else,” Scharf told FOX Business’ Maria Bartiromo on Tuesday.

“When you just look at the health of the consumer and the health of the businesses that we serve, which is pretty broad across the country, things are in really good shape now,” he continued. “That’s different than the markets, right?”

U.S. gasoline prices on Monday topped $4 a gallon nationwide, adding pressure to household budgets as oil markets surge in response to the lingering Iran conflict. Fuel markets have been particularly sensitive to disruptions tied to the Strait of Hormuz, a critical corridor for global crude shipments, where Iran has effectively restricted traffic, tightening supply expectations.

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JAMIE DIMON SAYS U.S. HAS ‘BECOME LIKE EUROPE’ ON DEFENSE, AND IT’S HOLDING THE COUNTRY BACK

Further gains at the pump are possible if crude prices continue to rise, analysts say.

Meanwhile, investors are hesitant to take on any risk as the Middle East conflict rages on, with Reuters reporting a liquidity crunch amplifying “wild” price swings and widening spreads, leaving traders struggling to find buyers.

Scharf acknowledged a sense of “fragility” in the indices, but insisted that delinquencies remain low and wages continue to grow.

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“It does feel like there is a fragility or a nervousness in the markets which you don’t yet see in the economy, which, depending on how long the war goes on, will either turn out to be OK or there could be a trigger which could make things a little bit worse,” he said.

One concern he does hold for Main Street America is the Trump administration’s proposed 10% credit card interest rate cap, which he fears could lead to a “crunch” for those who need credit most.

“I think the president is right to focus on affordability,” Scharf started. “I personally don’t think that that is the best solution… I’m much more concerned with, is it the right answer for helping Americans who are in need, and does it actually help extend more credit or extend less credit? And my fear is that it actually hurts the extension of credit.”

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Looking ahead through the rest of the year, Scharf feels “very good” about Wells Fargo’s overarching growth trajectory, also touching on opportunities in artificial intelligence (AI) infrastructure.

“It’s going to be trillions of dollars, whether it’s $3 [trillion] to $5 trillion that’s going to be needed to build out the infrastructure,” the CEO said. “The hyperscalers have a huge advantage. You know, those who control these large language models that continue to be on the forefront continue to invest. People are going to pay for that.”

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FOX Business’ Bradford Betz contributed to this report.

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Cal-Maine Foods Sales Sink on Lower Egg Prices

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Cal-Maine Foods Sales Sink on Lower Egg Prices

Cal-Maine Foods CALM 0.62%increase; green up pointing triangle logged lower profit and sales in its fiscal third quarter, hurt by materially lower egg prices compared with historic levels seen in the prior year.

Still, the declines weren’t as steep as Wall Street had expected, as Cal-Maine continues to diversify its sales mix by expanding the scale and geographic reach of its egg business and investing to support the growth of our prepared foods business.

Copyright ©2026 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

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Warning Iran war 'shock' could push up mortgages for 1.3m homeowners

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Warning Iran war 'shock' could push up mortgages for 1.3m homeowners

Higher energy prices could lead to higher borrowing costs for homeowners, the Bank warns.

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'The Australian way': PM seeks to calm nation on fuel crisis

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'The Australian way': PM seeks to calm nation on fuel crisis

The Prime Minister has addressed the country, calling for calm in the face of uncertainty surrounding the war in Iran, while warning the situation could worsen.

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Lonza: Structural Growth Intact, CHI Exit Strengthens Focus, Recent Weakness Reinforces Entry Opportunity

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Incyte: An Undervalued Healthcare Gem

Lonza: Structural Growth Intact, CHI Exit Strengthens Focus, Recent Weakness Reinforces Entry Opportunity

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Emart Launches First Private Brand Store in Thailand

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Emart Launches First Private Brand Store in Thailand

Emart has opened its first No Brand outlet in Thailand, offering 2,300 products, including Korean snacks. This marks its first Korean retail store and aims to promote its brand in Southeast Asia.


Key Points

  • Emart, Korea’s largest discount retailer, has launched its first No Brand outlet in Thailand at Central Bangna shopping mall, part of its global expansion strategy in partnership with Central Food Retail.
  • The franchise agreement allows local partners to operate stores and grant subfranchises, marking Emart as the first Korean retailer to establish an offline store in Thailand.
  • The outlet features approximately 2,300 products, including Korean snacks and meals, with a cooking station offering popular dishes like “gimbap” and “tteokbokki,” aimed at promoting Emart’s brand and Korean food in Southeast Asia.

Expansion of Emart in Thailand

Emart, recognized as South Korea’s largest discount retailer, has recently launched its first No Brand outlet in Thailand, marking a significant move in its global expansion strategy. The company has signed a master franchise agreement with Central Food Retail, enabling the establishment of its offline retail venture at the Central Bangna shopping mall in Bangkok. This outlet not only symbolizes Emart’s entry into the Thai market but is also noted as the inaugural offline store launched by a Korean retailer in the country. The franchise agreement allows Central Food Retail to operate and grant subfranchise rights within the specified region.

Diverse Product Offerings

The newly established No Brand outlet features an extensive selection of approximately 2,300 products. Among these are popular Korean snacks, instant noodles, and home meal replacement (HMR) items, catering to the preferences of both local and international customers. Additionally, the store highlights a cooking station where visitors can enjoy traditional Korean dishes, such as “gimbap” and “tteokbokki.” This focus on authentic cuisine not only enriches the shopping experience but also aims to promote Korean food in the Southeast Asian market. A company official emphasized that the outlet serves as a crucial bridge for advancing Emart’s brand presence in the region.

Strategic Implications

The establishment of the first No Brand store in Thailand is part of Emart’s broader strategy to boost its presence in Southeast Asia, following a successful launch in Laos in December 2024, where it has already opened four locations. By leveraging local partnerships, Emart aims to tap into the growing demand for diverse products while enhancing cultural connections through food. The company’s strategic initiatives are expected to facilitate its competitive position in the rapidly evolving retail landscape of Southeast Asia, expanding brand recognition and accessibility in the region.

Source : Emart opens 1st PB brand outlet in Thailand

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Innovate UK awards Agentic AI Pioneers Prize to leading UK startups

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Innovate UK has unveiled the winners of its inaugural Agentic AI Pioneers Prize, marking a major step in the government’s ambition to position Britain as a global leader in next-generation artificial intelligence.

Innovate UK has unveiled the winners of its inaugural Agentic AI Pioneers Prize, marking a major step in the government’s ambition to position Britain as a global leader in next-generation artificial intelligence.

The competition, delivered in partnership with the Department for Science, Innovation and Technology, attracted more than 200 applications from across the UK’s high-growth sectors, highlighting the depth of innovation in areas such as advanced manufacturing, healthcare and the creative industries.

Designed to accelerate the commercialisation of “agentic AI”, systems capable of acting autonomously, collaborating with humans and managing complex workflows, the prize aims to support companies developing real-world applications of the technology.

The top award of £500,000 was granted to Danu Insights for its “Agentic Digital Twin Builder for the Life Sciences” platform.

The technology enables researchers to simulate biological systems and identify the most promising experimental pathways, helping to address growing complexity in drug discovery and biomanufacturing. By integrating modelling, validation and experiment planning into a single system, the platform is designed to reduce costs and accelerate the development of new therapies.

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The judges highlighted its potential to deliver faster, more efficient and more sustainable innovation across the life sciences sector.

Two additional awards of £250,000 were presented to companies operating in advanced manufacturing and the creative industries.

In manufacturing, Singular Machine was recognised for CoEngen, a multi-agent engineering platform that coordinates design processes across disciplines using shared data models. The system allows engineers to optimise complex systems more quickly while maintaining traceability and safety standards.

In the creative sector, Tellme was awarded for a solution that delivers real-time, personalised museum experiences via smartphones. The platform enables visitors to interact with exhibits dynamically, receiving tailored information without the need for additional hardware, potentially transforming how audiences engage with cultural spaces.

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Agentic AI represents a shift beyond traditional automation, focusing on systems that can take initiative, adapt to changing conditions and collaborate with human users. Applications range from industrial design and regulatory compliance to clinical decision-making and immersive digital experiences.

The competition demonstrated how these capabilities are already being applied to solve practical challenges, rather than remaining confined to theoretical research.

Sara El-Hanfy, head of AI and machine learning at Innovate UK, said the prize is intended to help promising companies move from early-stage innovation to scalable deployment.

“Our ambition is to support the companies set to shape the future of agentic AI and unlock its potential to drive growth across key sectors,” she said.

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The initiative forms part of a broader strategy to position the UK at the forefront of AI development, particularly in areas where advanced technologies can deliver economic and societal impact.

By targeting sectors such as manufacturing, healthcare and creative industries, the programme aligns with the government’s industrial strategy priorities, focusing on areas where the UK has both strong research capabilities and commercial potential.

As AI continues to evolve, the emphasis is shifting from experimentation to implementation, with businesses seeking technologies that can deliver measurable productivity gains and competitive advantage.

The Agentic AI Pioneers Prize highlights how UK startups are beginning to translate cutting-edge research into practical solutions, with the potential to reshape industries and drive economic growth.

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For Innovate UK, the challenge now is to ensure these early successes translate into scalable businesses capable of competing globally, reinforcing the UK’s position in the rapidly intensifying race for AI leadership.


Amy Ingham

Amy is a newly qualified journalist specialising in business journalism at Business Matters with responsibility for news content for what is now the UK’s largest print and online source of current business news.

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