Tesco Bank is looking to leave the Quorum Park offices later this year with plans to move operations north of the border
More than 160 jobs are at risk at Tesco Bank’s North East operation amid plans to move operations to Scotland. Tesco Bank’s operations have been based at North Tyneside’s Quorum Park since 2010, having signed up for a 15-year lease for the Q8 building in 2009 ahead of establishing a major hub for insurance customer service.
The operation was acquired by Barclays in 2024 in a £600m deal which sees Barclays manage Tesco’s credit cards, loans, and savings, while Tesco maintains its insurance, travel money, and ATM services. Now, however, Tesco Bank has announced plans to exit the sub-lease on its North Tyneside offices later this year, with the majority of its 162 roles moving to Scotland.
However, if proposals go ahead, the bank says that customer service colleagues affected will be given the opportunity to relocate to Glasgow with relocation support, or be supported through a redeployment process if roles exist within Barclays’ Sunderland base. The bank also said that “a number of colleagues” would be offered a temporary home-working arrangement.
Meanwhile, Tesco Bank says it will engage with local partners through the Northern Contact Centre Forum, and other companies in the local area, to share potential job opportunities available. It added that the proposals do not impact the Tesco Insurance & Money Services business which is also located at the Q8 Building.
A spokesman for Tesco Bank said: “We’re proposing changes to Tesco Bank’s operating model and location strategy. This will help us simplify our operations and continue to deliver value and great service to our customers.
“We plan to leave our Newcastle office later in 2026. We’re now entering a period of collective consultation, and as part of this process we’ll be discussing redeployment opportunities with all colleagues, including relocation support. Our Newcastle colleagues have delivered an amazing service to Tesco Bank’s customers, and they’ll be strongly supported through this process.”
Usdaw, the recognised trade union for Tesco Bank Customer Services WL1 staff, said it has entered into consultation talks with Barclays.
Daniel Adams, Usdaw national officer, said: “Following today’s announcement by Barclays, Usdaw have entered into consultation talks. During the process we will interrogate the business case for Barclays’ proposals and seek the best deal possible for members. In the meantime, we will be seeking the views of members on the proposals and providing them with the support, advice and representation they need.”
When Barclays snapped up the banking business it also took on staff in Glasgow, Edinburgh and Reigate, as well as the Quorum Park office. At the time, Tesco said the partnership would help it to reduce debts and focus on its core retail business, with Ken Murphy, Tesco chief executive, saying: “Tesco Bank is a strong business that has helped millions of loyal customers to manage their money for more than 25 years. As we look to the future, our aim is to be the best provider of financial services in the UK, with this strategic transaction and partnership with Barclays unlocking greater value for customers and for our business.”
















