Thousands of pounds worth of possessions were taken
Criminals who cut their way into storage units and ransacked their contents are still at large months after the incident.
In February Pink Self Storage Swansea customers told WalesOnline they were met with holes cut through their units in Port Tennant while valuable items were either taken or “strewn” across the ground.
Three separate customers told WalesOnline their missing items were worth thousands of pounds each in value amounting to a combined total of more than £13,000.
One couple told WalesOnline they felt “absolutely devastated” and “let down”, while another customer said: “I have felt completely helpless throughout this situation “ Never miss a Swansea story by signing up to our newsletter here
Those affected claimed they were not aware the incident had occurred until days later by which point more of their items became damaged by rainwater.
Pictures and video footage taken of the scene at the time showed holes at the back of a number of units which appeared to back onto a field. A metal fence separating the field and the units appeared to be damaged. Beyond the fence more valuable items were seen strewn across the field.
A Pink Storage spokesman told WalesOnline at the time that a total of 10 containers were broken into with more damaged.
The spokesman for the company said CCTV was not running at the time due to it having been seized by police in November following a separate incident.
He added that “a number of storage operators” in Swansea and south Wales had been targeted. At the time South Wales Police said it was investigating the break-in at the Swansea site but did not address claims of other locations being targeted.
Seven months after the incident in September South Wales Police confirmed there has not been “any major update” including no arrests. An affected customer confirmed she had received no updates.
A spokesman for Pink Storage said in February: “We are aware of the incident at our Swansea site and understand how distressing this has been for the customers affected. Our priority has been, and remains, supporting those impacted.
“To clarify the facts of the incident there were 10 units broken into out of a total of 267 at the Swansea site. In addition there was criminal damage to a number of containers backing onto the dock area. All affected customers have been informed and assistance is being provided.
“All affected customers had content protection in place. Two claims have already been settled, with payments issued within 48 hours, and the remaining claims are currently being reviewed and progressed. We have also implemented additional security measures including increased monitoring, repairs, and physical patrols and we are continuing to review and strengthen site security.
“In a separate incident not related to the break-in South Wales Police removed the NVR that provides remote CCTV monitoring via DSOC. As this remains an active investigation there are some matters we are unable to comment on in detail at this stage. However we are committed to transparency and will continue to update customers as appropriate.”


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