The water supply problems have included hot and cold surges and discolouration – with the usage of a local hydrant by nearby contractors identified as a key cause.
Fed-up residents of the Mollands estate in Callander are calling for a solution to water supply issues linked to a new school development.
The streets across from the Callander Community Campus project have been facing long-running challenges with their water – including hot and cold water surges and dirty tap water.
The issues have led to discussions between Scottish Water and contractors employed for the work but residents say problems are still continuing.
Resident Gillian Ranaldi told the Observer: “It feels as if nobody is listening to us and there hasn’t been enough communication between Scottish Water and the building company; there have been so many calls and so many reference numbers but it’s still an issue.
“The water is going off three or four times a week and the washing machines will end up stopping halfway through, there have also been issues with hot and cold water surges which can be dangerous due to people getting burned.
“Scottish Water are aware of the problems and one of their employees has been out to speak to the builders about making sure they take the right water supply but this has continued over the last few years.”
The Callander Community Campus project carries a £23million price tag, with the development set to accommodate Callander Primary School in an estate alongside Callander Nursery, McLaren High and McLaren Leisure Centre.
Stirling Council appointed lead construction partners Kier Construction and Hub East Central Scotland.
Trossachs and Teith councillor Martin Earl said: “This really is not good enough.
“The contractors were given clear instructions as far back as June last year detailing how to obtain water without disrupting the supply to residents.
“This has apparently been repeatedly ignored by their sub-contractors. Hopefully the matter has now finally been resolved.
“I know the contractors have apologised but if there has been any damage caused by the pressure changes then I would hope and expect they take responsibility and engage with residents to address that.”
A Scottish Water spokeswoman said: “We are aware of localised water supply issues affecting customers in Callander and are working closely with Stirling Council and other parties to prevent any further disruption.”
A Stirling Council spokesman added: “We are aware of localised water supply issues that have occurred near the construction site of the new Callander Primary School and have liaised with our contractor who have acted swiftly on the matter.
“We have been assured sub-contractors are reminded to utilise more suitable water hydrants that have been identified by Scottish Water, and that robust monitoring measures are in place to prevent this from reoccurring.
“We would like to reiterate our commitment to minimise disruption to the local community in Callander for the duration of the construction of this important new facility.”
A Kier spokeswoman said: “Kier began works on the new Callander Primary School in February 2025 and has been working closely with Stirling Council to deliver this important new school for the community.
“As part of this work, our team had been using a local hydrant under a valid license, in agreement with Scottish Water.
“As soon as we were advised that hydrant use was affecting the local network, we took immediate action.
“We are fully committed to working responsibly, supporting the community and maintaining open communication throughout these works.”
A spokesman for hub East Central Scotland said: “The main contractor responsible for site operations has taken action to ensure that all sub contractors fully comply with previous instructions not to use local water supplies.”


