The Department for Work and Pensions (DWP) has confirmed its Support Conversations programme is being expanded to a further 27 Jobcentres across Britain, offering up to 40,000 disabled and sick claimants tailored one-to-one employment support
Tens of thousands more individuals receiving sickness and disability benefits are set to access bespoke one-to-one assistance, as the Government substantially widens a scheme aimed at helping more people progress towards employment.
The Department for Work and Pensions (DWP) has announced that its “Support Conversations” programme is being rolled out to an additional 27 Jobcentres across Britain, increasing the total number of participating locations to 33. The expansion means up to 40,000 people claiming health-related benefits could be offered a voluntary hour-long consultation, specifically tailored to identify the barriers preventing them from working or participating in activities such as volunteering.
The initiative represents a crucial element of Labour’s wider welfare-to-work strategy, alongside a £3.5 billion package of employment support measures designed to assist more disabled people and those with long-term health conditions into work.
In contrast to standard Jobcentre appointments, these sessions are intended to adopt a more comprehensive approach to claimants’ circumstances, tackling issues including debt, housing problems, skills gaps, health matters and addiction support. The DWP has confirmed the discussions are available in person, over the telephone or through video call, and are facilitated by healthcare professionals, disability employment advisers and specialist Pathways to Work advisers.
The scheme is aimed at those awaiting a Work Capability Assessment, alongside individuals already classified as having Limited Capability for Work and Work-Related Activity (LCWRA) – a cohort regarded as being most distant from the labour market, reports the Mirror.
Employment Minister Dame Diana Johnson said: “Too many disabled people and people with health conditions face barriers that stop them from accessing the support and opportunities they deserve. That is why we are expanding the number of sites delivering Support Conversations from six to 33 Jobcentres across Great Britain, giving up to 40,000 people personalised help tailored to their circumstances. Getting more people into good work is central to our Plan for Change and Support Conversations will help us do exactly this.”
The expansion follows pilot schemes at six trial locations, where the DWP reports that participants felt more ‘listened to’ and ‘supported’. This recent development follows the introduction of 1,000 Pathways to Work advisers, who ministers claim have already helped more than 65,000 disabled and unwell individuals in progressing towards employment.
The Government is under increasing pressure to tackle Britain’s escalating sickness benefit expenditure, with millions of working-age adults now economically inactive owing to ill health. The Support Conversations scheme represents just one element of a wider set of reforms announced through the Government’s Pathways to Work strategy.
Further support being rolled out by the DWP includes:
- Connect to Work – a tailored employment programme aimed at helping 300,000 people into jobs by the end of this Parliament.
- WorkWell – a £259 million initiative created to assist up to 250,000 people with health conditions to stay in or get back to work.
- Right to Try – enabling sick and disabled people to try work without the immediate threat of benefit reassessment.
- 1,000 Pathways to Work advisers – specialist advisers already stationed across Jobcentres.
Which Jobcentres are taking part?
The DWP has confirmed the following 27 locations as part of the latest expansion:
- Aberdare
- Berwick-upon-Tweed
- Blaydon
- Bournemouth
- Didsbury
- Glenrothes
- Grimsby
- Hoxton
- Lancaster
- Leeds Park Place
- Leicester Charles Street
- Leicester Wellington Street
- North Shields
- Northwich
- Preston
- Rusholme
- Saltcoats
- Shettleston
- South Shields
- Southend
- Sparkhill
- Springburn
- Sunderland
- Thornaby
- Wester Hailes
- Whitehaven
- Workington
The DWP has stated that a further six Jobcentre locations will be announced in due course.
Support Conversations are entirely voluntary and currently available only to claimants with health conditions or disabilities who are either awaiting a Work Capability Assessment or have already been assessed as having Limited Capability for Work and Work-Related Activity.

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