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Louis Vuitton, Dior, and Tiffany fined $25 million over data breaches

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Louis Vuitton, Dior, and Tiffany fined $25 million over data breaches

South Korea has fined luxury fashion brands Louis Vuitton, Christian Dior Couture, and Tiffany $25 million for failing to implement adequate security measures, which facilitated unauthorized access and the exposure of data belonging to more than 5.5 million customers.

All three brands are part of the Louis Vuitton Moët Hennessy (LVMH) group and suffered data breaches [1, 2, 3] after hackers gained access to their cloud-based customer management service.

The Personal Information Protection Commission (PIPC) in South Korea says that in the case of Louis Vuitton, an employee’s device was infected with malware, which led to compromising their software-as-a-service (SaaS) and leaking of data for 3.6 million customers.

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Although the product isn’t named, Google researchers linked the campaigns to the ShinyHunters gang, who targeted Salesforce platforms. The threat actor later claimed the breach of LVMH systems.

The breaches at the three regional brands last year exposed sensitive customer data, including names, phone numbers, email addresses, postal addresses, and purchase histories.

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PIPC says that Louis Vuitton had been operating the SaaS tool since 2013, but “did not restrict access rights to Internet Protocol (IP) addresses, etc., and did not apply secure authentication methods when personal information handlers accessed the service from outside.”

For failing to adequately secure access to customer data, the South Korean data protection agency imposed a $16.4 million fine on Louis Vuitton and ordered the company to announce the penalty on its business website.

At Dior, the breach occurred via a phishing attack on a customer service employee, who was tricked into granting the hacker access to the SaaS system, exposing data for 1.95 million customers.

Dior had been using the system since 2020, but didn’t implement allow-lists, didn’t place bulk data download restrictions, and failed to inspect access logs, delaying the discovery of the breach for over three months.

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Additionally, Dior South Korea disclosed the breach to PIPC five days after learning about it. Under PIPA, organizations are required to notify the data protection agency within 72 hours from the time of becoming aware of a personal information leak.

Due to these violations, PIPC announced a $9.4 million financial penalty for Dior South Korea.

Tiffany was breached in a similar way, with attackers using voice phishing to trick a customer service employee into giving them access to the SaaS system. However, the impact was far lower in this case, with 4,600 clients exposed.

Similar to the other two cases, Tiffany also neglected to implement IP-based access controls and bulk data download restrictions and did not notify impacted individuals within the legally specified time frame. The brand received a $1.85 million fine.

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PIPC emphasized that SaaS solutions do not exempt companies from their responsibility to securely manage client data, nor does it transfer that responsibility to the vendors of these solutions.

Modern IT infrastructure moves faster than manual workflows can handle.

In this new Tines guide, learn how your team can reduce hidden manual delays, improve reliability through automated response, and build and scale intelligent workflows on top of tools you already use.

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How to Choose the Right Gaming Laptop (2026): What You Need to Know

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Gaming laptops used to be straightforward. They were powerful but thick and unwieldy. These days, you have options. There are gaming laptops that prioritize performance at all costs and others that home in on thinness, cost, or design. Heck, there are even gaming tablets and 2-in-1s.

That breadth of choice means choosing a gaming laptop in 2026 isn’t simple. While picking any option from our Best Gaming Laptops, Best Cheap Gaming Laptops, and Best Laptops guides is a good place to start, you still might not end up with a gaming laptop perfectly suited for your needs. Having tested many gaming laptops in over a decade of reviewing products, I’ll break down each element of these spendy machines to lead you in the right direction, as well as explain what to expect from the major laptop brands.

Updated February 2026: We’ve added information on the latest gaming laptop announcements from CES, as well as the new context on pricing, the memory shortage, and CPUs.

Table of Contents

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What Size Gaming Laptop Should You Get?

Razer Blade 14.

Razer Blade 14.

Photograph: Luke Larsen

This is a great place to start when shopping for a gaming laptop. When we talk about “sizes” of these machines, we’re usually comparing display sizes, measured diagonally. You’ll often see three sizes across brands: 14-inch, 16-inch, and 18-inch.

16-inch is the happy medium. Though they are large laptops, they give the powerful gaming hardware enough space for the thermals to breathe. Having a larger screen is certainly not a bad thing either. These 16-inch gaming laptops replaced the 15.6-inch gaming laptops of the past, which used a 16:9 aspect ratio screen. Those 15-inch laptops aren’t entirely gone, though, with some of our favorite gaming laptops like the Lenovo LOQ 15 still using 16:9. With a few exceptions, most modern displays use a 16:10 aspect ratio display with thinner bezels. 16-inch laptops can be thin like the Razer Blade 16 and Asus ROG Zephyrus G16 or thick like the Lenovo Legion 7i Gen 10 or Asus ROG Strix G16.

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14-inch and 18-inch gaming laptops are more niche, but still have specific use cases where they are good solutions. 14-inch laptops are a newer development, tending to be highly portable and compact. The two primary standouts are the Razer Blade 14 and the Asus ROG Zephyrus G14, but there are other models, like the Acer Nitro 14, Asus TUF A14, and HP Omen Transcend 14.

18-inch gaming laptops are the exact opposite. They’re too big for bags, too heavy to comfortably travel with, and are often quite thick. These are gaming laptops meant to primarily be left at a desk or workstation. Why buy them? Well, if you plan to mostly game at home, you might not mind the extra heft. The 18-inch screen gives you lots of real estate to game on. This is especially nice if you aren’t playing on an external monitor. Some of the notable options are the Asus ROG Strix Scar 18 or MSI Titan 18 HX AI.

How to Navigate Performance

There’s a lot to consider when it comes to performance, but the place to start is with graphics cards. A gaming laptop needs a discrete GPU to be ready for 3D gaming, and typically, that means choosing from something in Nvidia’s RTX lineup. The latest options, the RTX 50-series, launched throughout 2025, include the RTX 5090, 5080, 5070, 5070 Ti, 5060, and 5050. Nvidia will have you believe that multi-frame generation is the reason to buy a new laptop with one of these GPUs, though in my testing, that hasn’t always proven true. Either way, the feature is there to play with regardless of which GPU your laptop has.

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As you’d expect, performance and price scale step by step. I won’t list out all the specs for these graphics cards, but there are a few important things to know when deciding. The RTX 5090 (24 GB), 5080 (16 GB), and 5070 Ti (12 GB) all received additional VRAM over their predecessors in the RTX 40-series, whereas the RTX 5070, 5060, and 5050 are all stuck with just 8 GB. That means for certain game performance, the upgrade from the RTX 5070 to the 5070 Ti is bigger than the 5060 to the 5070. It’s also important to remember that these laptop GPUs do not correspond with the desktop versions in terms of specs.

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Fintech lending giant Figure confirms data breach

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Figure Technology, a blockchain-based lending company, confirmed it experienced a data breach.

On Friday, Figure spokesperson Alethea Jadick told TechCrunch in a statement that the breach originated when an employee was tricked with a social engineering attack that allowed the hackers to steal “a limited number of files.”

The statement said the company is communicating “with partners and those impacted,” and offering free credit monitoring “to all individuals who receive a notice.”

Figure’s spokesperson did not respond to a series of specific questions about the breach. 

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The hacking group ShinyHunters took responsibility for the hack on its official dark web leak website, saying the company refused to pay a ransom, and published 2.5 gigabytes of allegedly stolen data. 

TechCrunch saw a portion of the data, which included customers’ full names, home addresses, dates of birth, and phone numbers. 

A member of ShinyHunters told TechCrunch that Figure was among the victims of a hacking campaign that targeted customers who rely on the single sign-on provider Okta. Other victims of the campaign include Harvard University and the University of Pennsylvania (UPenn)

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Quordle hints and answers for Sunday, February 15 (game #1483)

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Looking for a different day?

A new Quordle puzzle appears at midnight each day for your time zone – which means that some people are always playing ‘today’s game’ while others are playing ‘yesterday’s’. If you’re looking for Saturday’s puzzle instead then click here: Quordle hints and answers for Saturday, February 14 (game #1482).

Quordle was one of the original Wordle alternatives and is still going strong now more than 1,400 games later. It offers a genuine challenge, though, so read on if you need some Quordle hints today – or scroll down further for the answers.

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Get the Apple Watch Series 11 for $299, plus more deals to shop this weekend

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If you need a little help with your New Year’s resolution to be more active, you can save on the latest Apple Watch right now. The Apple Watch Series 11 is on sale for $299 for Presidents’ Day, which is $100 off and the lowest price we’ve seen. A number of other Apple devices are on sale for the holiday as well.

We named the Apple Watch Series 11 as our choice for best smartwatch overall. It scored a 90 in our review thanks to its 24 hours-plus of battery life and a thin, light design that’s easy to wear. It also offers new health metrics, including Apple’s hypertension alerts system and Sleep Score.

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Get it now for 25 percent off. 

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The Apple Watch Series 11 deal is available on the 42mm case with a small/medium band. It also only includes GPS and four colorways: the Jet Black and Space Gray aluminum cases with a Black sport band, the Rose Gold aluminum case with a Light Blush sport band and the Silver aluminum case with a Purple Fog sport band.

Among the other Presidents’ Day Apple deals are mostly accessories: there are solid deals on AirPods, AirTags (the first-gen trackers, not the new, second-gen ones), the iPhone Air battery pack and even Apple’s new crossbody straps that attach to the company’s iPhone cases so you can essentially “wear” your iPhone like a bag. As with most Apple first-party accessories, you can find plenty of more affordable, third-party versions of them as alternatives. But if you’re keen on outfitting your phone with Apple’s own gear, it’s best to wait for discounts like these. We’ve collected the best Presidents’ Day sales on Apple gear below so you don’t have to go searching for them.

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Follow @EngadgetDeals on X for the latest tech deals and buying advice.

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The best tech deals to shop this weekend from Apple, Sony, Anker and others

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Presidents’ Day is a great time to buy appliances, mattresses and furniture as they are often on sale for the holiday. Tech also gets discounted around this time, but you have to do a bit more digging to find actually good deals. And this year, Presidents’ Day comes right after Valentine’s Day and Super Bowl 2026, which means there are some overlapping sales to consider. If you don’t want to sort through the mess of bad deals out there, Engadget has you covered. We’re curating the best President Day sales on tech we can find right here. We’ll update this post through the holiday as more deals become available.

Presidents’ Day deals under $50

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Disney+ and Hulu bundle (one month) for $10 ($3 off): You can get one month of Disney+ and Hulu access for only $10 right now. That represents a small savings over the standard $13-per-month price for the bundle, but a 58-percent discount when you compare it to the price of paying for both services separately. It’s a good way to test out the bundle without paying too much before you decide if you want to subscribe for the long haul.

Anker Nano 45W USB-C charger for $30 ($10 off): Anker’s latest 45W charger has a small smart display on it that can show you real-time charging stats. It’s compact design is great for travel, as are its foldable prongs.

Waterpik cordless rechargeable water flosser for $40 (20 percent off): A water flosser like this one can make it easier (and less painful in some cases) to floss your teeth on the regular. This model from Waterpik includes two interchangeable tips and has two pressure settings. Its battery life should last up to four weeks with regular use as well.

Amazon Fire TV Stick 4K Max for $40 ($20 off): Amazon’s most premium streaming dongle supports 4K HDR content, Dolby Vision and Wi-Fi 6E. You may even be able to get it for $10 less than the sale price listed, for a final price of $30, when using the code MAX4KFTV at checkout.

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Blink Mini 2K+ — 2 cameras for $45 (50 percent off): Blink’s latest plug-in security cameras support 2K video and improved audio quality. Like previous versions, these cameras have two-way talk, motion alerts and support for Alexa voice commands.

Anker Nano 5K ultra-slim magnetic power bank for $46 (16 percent off): This Qi2 power bank measures less than a half inch thick and snaps onto the backs of the latest iPhones for wireless charging. Its 5K capacity will be enough to top up your phone when it’s close to empty, preventing you from searching for a charger or outlet.

Presidents’ Day deals on Apple devices

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Apple iPhone Air MagSafe battery pack for $79 (20 percent off): This magnetic power bank will add up to 65 percent additional battery charge to the iPhone Air, but note that it only works with Apple’s new, ultra-slim smartphone. We’ve tested plenty of others that also work with other iPhone and smartphone models.

Apple Magic Mouse for $68 (14 percent off): Apple’s sleek wireless mouse has a multi-touch surface that supports gesture control, and its battery should last about a month in between charges. And yes, it has a USB-C port.

Apple Watch Series 11 for $299 ($100 off): The latest flagship Apple Watch has excellent performance, a boosted battery life and a lightweight design that you can comfortably wear all day long — and even into the night to track sleep.

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iPad mini (A17 Pro ) for $399 ($100 off): The updated iPad mini runs on the A17 Pro chip for improved performance, plus it has an 8.3-inch Liquid Retina display, a 12MP ultra wide camera with Center Stage, USB-C charging and compatibility with the Apple Pencil Pro.

Beats Studio Pro for $170 (51 percent off): Beats updated these cans to have improved sound quality, and you can really hear the difference from models that came before it. These headphones also have solid Transparency mode, good voice performance and USB-C audio.

Beats Solo 4 headphones for $130 (35 percent off): These on-ear headphones support spatial audio and dynamic head tracking, and they have up to 50 hours of battery life. The “fast fuel” feature allows them to get up to five hours of playback time with just a quick 10-minute power-up.

Beats Studio Buds+ for $100 (41 percent off): These tiny buds have both active noise cancellation and transparency mode, and they’ll work just as well with either Apple or Android devices.

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More Presidents’ Day deals on tech

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Ring Battery Doorbell for $60 (40 percent off)

Logitech MX Master 3S for $80 (20 percent off)

Levoit Core 300-P air purifier for $85 (15 percent off)

Sony WH-CH720N wireless headphones for $94 (48 percent off)

MasterClass Premium (one year) for $120 (50 percent off)

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Shark Steam & Scrub steam mop for $125 (22 percent off)

Google Pixel Buds Pro 2 earbuds for $179 (22 percent off)

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Sonos Beam Gen 2 soundbar for $369 ($130 off)

Hisense 75-inch QD7 Mini-LED 4K smart TV for $548 (16 percent off)

DJI Mini 3 Fly More Combo drone bundle for $575 (20 percent off)

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Breville Barista Touch espresso machine for $800 ($200 off)

Motorola Razer Ultra (2025) for $800 (38 percent off)

Google Pixel 10 Pro for $849 (23 percent off)

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Airbnb says a third of its customer support is now handled by AI in the US and Canada

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Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it’s preparing to roll out the feature globally. If successful, the company believes that in a year’s time, more than 30% of its total customer support tickets will be handled by AI voice and chat in all the languages where it also employs a human customer service agent.

“We think this is going to be massive because not only does this reduce the cost base of Airbnb customer service, but the quality of service is going to be a huge step change,” CEO Brian Chesky said during the company’s fourth-quarter earnings call this week. This seems to suggest he believes the AI would do a better job than its human counterparts in resolving some issues.

The company also touted its recent hire of CTO Ahmad Al-Dahle, poached from Meta for his AI expertise, and its plans to create an AI-native experience.

With his guidance, Chesky said that Airbnb was poised to introduce an app that doesn’t just search for you, but one that “knows you.”

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“It will help guests plan their entire trip, help hosts better run their businesses, and help the company operate more efficiently at scale,” Chesky explained, adding that’s why Airbnb brought Al-Dahle on board.

“Ahmad is one of the world’s leading AI experts. He spent 16 years at Apple, and most recently led the generative AI team at Meta that built the Llama models. He’s an expert at pairing massive technical scale with world-class design, which is exactly how we’re going to transform the Airbnb experience,” Chesky noted.

Like other businesses poised for disruption by AI, Airbnb’s leadership is pushing the idea that it has a unique database and product that other AI chatbots can’t replicate.

“A chatbot doesn’t have our 200 million verified identities or our 500 million proprietary reviews, and it can’t message the hosts, which 90% of our guests do,” Chesky told analysts during the earnings call. Instead, he pitched the idea of layering AI over the Airbnb experience, which he claimed would help to accelerate growth.

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The company forecast revenue growth would be in the “low double digits” this year, after pulling in $2.78 billion in the fourth quarter, above estimates of $2.72 billion. This quarter, it expects revenue of $2.59 billion to $2.63 billion, above Wall Street forecasts of $2.53 billion.

Investors still wanted to know if AI platforms could be a risk in the long-term, assuming they moved into the short-term rentals market. Chesky, however, pushed back at that idea, saying that Airbnb isn’t just the consumer-facing app; it’s also the host app, the customer service, and the protections it offers, like insurance and user verifications.

“We’ve built this over 18 years. We handle more than $100 billion in payments through the platform,” he said.

Meanwhile, AI chatbots serve a function similar to search, in that they deliver top-of-funnel traffic, he noted. That traffic also converts at a higher rate than traffic from Google, Chesky pointed out, suggesting that the shift to AI would benefit Airbnb.

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The company is already using AI to power its search, with the feature now enabled for a “very small percentage” of Airbnb’s traffic, while it experiments with making its search more conversational. Later, the company plans to integrate sponsored listings within search.

While Spotify this week told investors its best developers hadn’t written a single line of code since December, thanks to AI, Airbnb offered a more high-level metric on its own internal AI adoption. The company said that 80% of its engineers now use AI tools, and it’s working to get that to 100% soon.

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Best Apple Watch (2026): Series 11, SE 3, and Ultra 3

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New Fitness Features

Image may contain Oscar Benítess Adult Person Fitness Sport Squat Working Out Clothing and Shorts

Courtesy of Apple

There are many reasons to wear an Apple Watch besides the health features. Maybe you just want quick access to your text, calendars, or Siri. Maybe you want to keep track of your kid or make sure your elderly mom doesn’t fall down.

Still, I have been following the Apple Watch’s development for years, from a fairly standard wearable accessory to a fully featured fitness tracker that now compares favorably against the high-end Garmins and Suuntos of the world. Since its inception, Apple has gone all in on the watch as a personal health device, with CEO Tim Cook even going as far as to say that the watch will save your life. Hypertension notifications and sleep tracking are a significant step forward, although the long-touted noninvasive continuous glucose monitor has yet to make an appearance.

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In addition to health-related features, Apple has also unveiled additions to its workout programs over the past few months. The AI-enabled Workout Buddy in Fitness is perhaps the most prominent (although I personally don’t feel like I have benefited that much from a bot cheerfully chirping the name of the song I’m listening to). Apple has also started offering Fitness+ in more countries and launching new workout programs, like three-week strength training programs that are designed to jump-start your workout routines.

It’s also worth noting here that Apple Watch data is compatible with many more fitness and workout apps besides Apple’s proprietary Fitness+. For more information on which app is the right pick for your Apple Watch, check out our guide to the Best Fitness and Workout Apps. Fitness+ is also available on the iPhone, iPad, and Apple TV.

Compare Top 5 Apple Watches

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The Best Apple Watch Apps and Accessories

Belkin 3in1 Qi2 Charging Stand a black stand with 2 extending arms to hold devices shown on the left with a phone watch...

Photograph: Simon Hill

Once you have your Apple Watch, you’re going to need some accessories. Here are the ones for you to consider first.

A 3-in-1 charger. Apple Watches are notoriously hard to keep charged. This Belkin Qi2 charger ($110) is our favorite stand, but we have many more selections in our Best 3-in-1 Apple Wireless Chargers. You can also pick up a power bank ($90) with a built-in Apple Watch charger so you’re not caught out and about with a dead watch.

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Whatever band you want. Our Best Apple Watch Accessories guide has a ton of options. My personal favorite band of all time is the Konsu NYC supple leather band ($169), but we have many more in our guide.

A case and a screen protector. Apple’s service pricing is notoriously exorbitant—repairing a watch costs almost as much as buying a new one! Bigger and more expensive isn’t always better. If the case is big and doesn’t fit well, it will rattle annoyingly every time you get a notification. I like the Spigen Thin Fit Case ($15) and a screen protector set from Amazon ($10); extras are nice if you mess up the first application.

Avoid These Watches

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It’s been years since we’ve seen retailers carry the Series 1, Series 2, or Series 3. You may see them on resale sites, but they are not worth the price. WatchOS 26 only works with the second-gen SE and newer, so we no longer recommend buying the Series 4 or 5, or the first-gen SE. The Series 1 isn’t waterproof; neither the Series 1 nor the Series 2 has any cellular capability; and none of these watches are compatible with the latest watchOS version.


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Whoops, Siri’s big AI reboot could be delayed again

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Apple’s long-promised AI overhaul for Siri may be slipping further into the future.

According to a new report from Bloomberg’s Mark Gurman, some of the most anticipated Siri upgrades expected in upcoming iOS 26 updates could now be pushed back to iOS 26.5 or even iOS 27.

The revamped Siri was first announced in June 2024, with Apple initially suggesting it would arrive as part of iOS 18. Now, nearly two years later, the full experience still hasn’t materialised.

Gurman, citing people familiar with the matter, says features such as voice-based control of in-app actions and Siri’s expanded ability to tap into personal data may not arrive as soon as hoped. That includes more contextual requests. For example, users might ask Siri to find an old message containing a shared podcast link and play it instantly. Moreover, those capabilities are reportedly among the features most at risk of being delayed.

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Earlier expectations suggested parts of the AI refresh would roll out with iOS 26.4. Instead, some upgrades could shift to iOS 26.5, expected around May. Additionally, others may not appear until iOS 27 lands in September.

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If accurate, that would mean core elements of Siri’s AI redesign arrive roughly two years after they were first unveiled. For users who upgraded recent iPhones expecting major Siri improvements, it’s a longer wait than anticipated.

The delay also comes at a time when AI-powered assistants on Android have accelerated rapidly. Google’s Gemini already offers deeper contextual understanding and task execution across apps. As a result, this puts added pressure on Apple to modernise Siri in a meaningful way.

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Apple hasn’t publicly commented on the reported timeline changes, and there’s still a chance features could land sooner. But until the company provides clarity, Siri’s ambitious AI reboot remains a work in progress – and one that’s taking longer than many expected.

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Cleveland’s mayor, Seattle’s future: A conversation about what happens when a city’s economy shifts

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Cleveland Mayor Justin Bibb. (City of Cleveland Photo)

A guest column on GeekWire warning Seattle not to become “the next Cleveland” has taken on a life of its own — culminating in a phone call Thursday morning between the author of the piece and the mayor of Cleveland himself.

On the call, Mayor Justin Bibb acknowledged the lessons of Cleveland’s decline, many decades ago, but pushed back on the framing and focus of the piece, asserting that the real story is the city’s ongoing revival. He said Seattle should be paying attention to Cleveland for different reasons than the column suggested.

“We didn’t pivot fast enough, and the world left us behind,” Bibb said. “And now we are a comeback story of reinvention and resilience. And I think there’s a lot the country can learn from what we’re doing.”

Bibb said the old national narrative of Cleveland as “the mistake on the lake” is tired and outdated.

“The new story that’s emerging is Cleveland is going to lead America in terms of how we think about our industrial revival,” he said. “We’re making things in America again, making things in Ohio again, and I want Cleveland to lead the way.”

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Seattle tech veteran and angel investor Charles Fitzgerald, who wrote the original column, said his intent was to compare Seattle today to Cleveland at its peak, not to take a shot at the modern city. 

“We’re kind of fat, dumb and happy,” Fitzgerald said of Seattle. “My goal really is to get people to wake up and prepare the city for the next act, and remind them that prosperity is not guaranteed.”

Lessons from Seattle’s past: Bibb, a self-described student of history, said he’s studied Seattle’s own recovery from the Boeing bust of the early 1970s, when someone famously put up a billboard reading, “Will the last person leaving Seattle turn out the lights.” 

Seattle responded by leveraging its research institutions and riding the technology boom, he said, and Cleveland is now trying to follow its own version of that playbook.

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“I envy problems around growth,” Bibb said. “Those are the problems I want to have in the future in Cleveland, and I’m trying to create the baseline so we can have those problems.”

Fitzgerald agreed. “I think the cities are incredibly analogous,” he said. “We’re at the top of the world today, Cleveland was at the top of the world. … And we have the same risk in the sense that we’ve over-performed, and so we’ve got further to fall.”

Fitzgerald’s column, published Tuesday, drew parallels between Seattle today and Cleveland in the 1950s, when it was one of America’s largest and most prosperous cities. Bibb responded with a LinkedIn post that drew hundreds of reactions, defending Cleveland’s comeback and inviting Fitzgerald to visit.

GeekWire connected the two by phone on Thursday morning. Listen to highlights from the call on this bonus episode of the GeekWire Podcast.

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Olympia and Columbus: For the Seattle tech community, the column was part of a broader debate over the region’s economic future in the midst of the AI frenzy and new efforts by lawmakers in Olympia to raise taxes on high-income earners and businesses in ways that many worry will undercut startups.

Bibb spoke to Cleveland’s experience in Ohio in comments on the call. Asked about Cleveland’s relationship with its state capital, Columbus, he said that despite being a blue city mayor in a red state, the partnership on jobs and the economy has been strong.

“We don’t tax corporate profits. We have great R&D tax credits statewide,” he said. “We want to compete with the best of them, from South Carolina to Texas to Washington to California. We want to make sure that Ohio is an easy place to do business, and that Cleveland is a city that’s moving at the speed of business.”

More broadly, Bibb cited billions in investments reshaping Cleveland, including a $1.6 billion airport modernization, a $4 billion tax increment financing district to redevelop the city’s waterfront, and Sherwin-Williams bringing 5,000 employees into a new downtown skyscraper. 

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He pointed to aerospace, advanced manufacturing, and the city’s health-tech sector, anchored by the Cleveland Clinic and Case Western Reserve University, as engines of the revival.

A Seattle reality check: Of course, Seattle has its own strengths, including parallel institutions such as the University of Washington and Fred Hutch Cancer Center, along with the AI and cloud computing operations of Microsoft and Amazon, and strength in areas such as fusion energy, space, and biotech.

In a post Thursday on LinkedIn, Jacob Colker, co-founder of the AI2 Incubator, pushed back on what he called the “breathless narrative” of Seattle’s decline, citing the region’s massive concentration of AI talent and capital, its dominance in the space economy, and its growing fusion and biotech sectors. 

“The sky isn’t falling,” Colker wrote.

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But Fitzgerald’s argument is less about Seattle’s current strengths than about whether local and state leaders are doing the right things for the next phase of growth. Fitzgerald said multiple people have already asked to join him on a trip to Cleveland, taking the mayor up on his offer — at least when the weather gets warmer. 

“I love that,” Bibb said. “There is no better place than our respective cities, Cleveland and Seattle, to show the nation what’s possible.”

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Chatbots rated more empathetic than humans in controlled tests

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Recent research into artificial intelligence’s emotional capabilities indicates that AI chatbots – long dismissed as rule-based and mechanical – may be better at recognizing empathetic patterns in text-based communication than many humans. This shift is emerging as large language models (LLMs) such as ChatGPT, Gemini and other generative systems are increasingly used in everyday interactions, from customer service to mental-health support.

A study published in Nature Machine Intelligence found that AI models can evaluate the subtleties of empathic communication nearly as well as human experts and significantly better than non-expert people. Researchers analysed hundreds of real text conversations involving emotional support and discovered that AI could detect nuances of empathy consistently across a variety of contexts, suggesting these systems have ‘learned’ patterns of compassionate language that many humans struggle to apply reliably.

Empathy is a plus for AI chatbots

This matters because empathy – the ability to understand and reflect someone else’s emotional experience – has traditionally been viewed as a uniquely human skill rooted in personal experience and emotional resonance. In AI development, empathy has often been treated as an afterthought or superficial add-on, rather than a core communicative function. But as people interact with conversational agents in more emotionally charged situations, such as seeking health advice or discussing personal struggles, the ability of AI to generate responses that feel understanding and validating has real-world impact.

For users, this means that in text-only environments like chat windows or support forums, AI can offer a level of responsiveness that feels comforting and relevant. In some comparative assessments, AI systems have even been rated more compassionate than human respondents, especially when humans lack training in supportive communication. That said, empathy isn’t a single unitary trait: while AI can be adept at mimicking the form of empathetic language, it does not experience emotions as humans do and may still fall short in contexts requiring deep emotional insight or personal connection.

The shift toward empathic AI has broad implications

In healthcare, for example, accessible AI tools could offer emotional validation when clinicians are unavailable, but researchers caution that such tools should complement, not replace, human care because relational nuance and ethical judgement remain crucial. There are also ethical concerns about users misinterpreting AI responsiveness as genuine understanding, highlighting the need for transparency about what AI can and cannot provide.

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Looking ahead, AI developers and psychologists are exploring how to refine these systems so they can better support human needs while avoiding overreliance on simulated empathy. While AI’s performance in recognizing emotional language is growing stronger, the next challenge will be ensuring that these models enhance human connection without undermining the value of authentic human empathy in social and clinical contexts.

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