Valve just released Steam Machine, a compact computer designed to run SteamOS in living room settings. It arrives as a small black cube with ports along the base and a simple power button. The package includes a matching controller and targets people who want console convenience without giving up access to a full game library. A popular YouTuber who focuses on hardware decided to explore what sits inside one of these units. ETA Prime bought the 2TB version and set out to document every step of opening it while also pushing the specifications higher.
The outer casing is made of plastic, with a metal-reinforced rear part for added strength. A few screws hold the whole contraption together, with two in the rear and four more buried in the rubber feet. To detach the faceplate, press firmly down with a plastic spudger along the front edge, taking care not to yank it off with brutal force. Inside the case, a large cooling system takes center stage; copper pipes and thick aluminum fins do an excellent job of keeping the processor and graphics chip cool, and a custom fan is hidden in its own small shroud. The motherboard is wedged between the cooling block and the power supply, explaining why it appears tight at first glance.
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Getting to the memory is a little difficult because you have to detach the antenna cables for the wireless features and remove a few screws from the small boards near the ports before sliding the whole internal assembly out. The heatsink assembly is removed using four screws, however there is no need to reapply thermal paste because the contact surfaces remain intact throughout the process. One memory stick was already installed and running in single channel mode, but ETA Prime removed it and replaced it with a matched pair of 32GB Crucial modules. They match the original speed rating exactly, and with both modules installed, the system now claims 64GB of memory, with approximately 62GB accessible for use. When the second stick is inserted, dual channel operation is instantly enabled.
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To be honest, storage access is straightforward because you only need to remove one panel on the side to see the drive region. The OEM device featured a smaller 2230 size M.2 solid state drive attached via an adapter and ribbon cable, however there was just enough room in the chassis for a full size 2280 drive, thus no modifications were necessary. A 4TB Kingston Fury Renegade drive replaced the original, and the read and write speeds are far quicker than before. To avoid having to reinstall the operating system, the previous disk was cloned onto the new one with free software on a different computer, which proceeded smoothly. After installation, the bigger drive exhibited its full capacity.
Reassembly is simple and gets everything back up and running quickly. You reattach the cables in the opposite sequence, screw everything back in place, and the outer case clicks into its groove. The computer booted into SteamOS without any warnings or missing hardware messages. The system information appears immediately, including the total memory quantity and the new storage size, with little fuss. Gameplay tests revealed that it continues to play as smoothly as possible, with occasional slight frame rate increases. For instance, the graphics chip only has 8GB of video RAM, thus adding system memory will make little impact in more demanding titles. Nonetheless, the dual channel RAM and increased storage facilitate multitasking and allow you to save a big number of games on the laptop without the use of external media.
However, the hardware required for the improvements is somewhat expensive, with the new memory kit costing around $820 and the new solid state drive costing nearly $1,000. Then you have to factor in the initial purchase price to get to around $3,247 for the full setup. Some believe that 64GB of RAM is too much for this system, but it’s comforting to know that Valve left the design open to a number of upgrades in important areas. Storage upgrades are easy and require little specialized tools. [Source]
In all moving-coil speakers, a coil of wire is held in a radial magnetic field. To this is attached a cone, and when a current is passed through the coil the whole thing moves to create the sound. The tricky part of making one comes in making the cone itself, and in particular the suspension system that holds it in place while allowing it to move backwards and forwards. It’s normal for these components to be moulded from thick paper.
This design uses a 3D printed frame and cone, with the 3D printing providing excellent rigidity. The suspension system is a circular corrugated sheet, and it’s made in this case using papier-maché made from wet toilet paper, and a 3D printed mould. We particularly like this technique.
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This is an impressive build, simply for having made a recognizable and working speaker in the first place. There’s no demo video so we have no idea how it sounds, but for us the point is more in the construction than the reproduction.
New EU proposals would give Europol a sovereign cloud and a shared data space to fight cross-border crime.
The European Commission has proposed extensive new measures to strengthen Europol and Eurojust, aiming to give the EU’s law enforcement and judicial agencies sharper tools against crime that it said is increasingly sophisticated, international and digital.
The package includes two regulations reinforcing the mandates of Europol and Eurojust, a revision of the European Investigation Order, and changes to the Data Protection Regulation for EU institutions and bodies. The reforms are designed to target criminal networks and hostile actors operating across borders, online and, increasingly, through AI.
Technology is at the heart of the proposed Europol overhaul. The agency will build a secure, scalable and sovereign cloud infrastructure alongside a new Police Shared Data Space, allowing investigators in different member states to work jointly on the same cases in real time. Automated information sharing is intended to replace slower manual exchange between national authorities.
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Europol will also set up a technology and innovation hub, giving the EU its first bloc-wide view of law enforcement capability gaps, and helping member states pool investment in joint research and development. Any tools that come out of the hub will be distributed to national authorities through the same shared data space.
On the ground, Europol Support Offices staffed by former Europol officers will be rolled out in member states, widening access to the agency’s forensics and data-analysis capabilities.
Eurojust gets its own tech upgrade: a new information system will let Eurojust and Europol flag cases and information relevant to both agencies, tightening the link between judicial and law enforcement cooperation. Eurojust’s mandate is also being widened into emerging crime areas, including cybercrime, breaches of EU restrictive measures, and gender-based violence, alongside greater power to open coordination on its own initiative.
Separately, the Commission wants to update the European Investigation Order, the standard mechanism for gathering evidence across borders in criminal cases, by clarifying procedures and removing operational snags. A new European Remote Participation Order would let suspects, accused persons and victims take part in criminal hearings remotely from another member state.
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“Criminals are highly adept at exploiting the opportunities of the digital realm, operating effectively across borders without limitations,” said Henna Virkkunen, Executive Vice-President for Tech Sovereignty, Security and Democracy yesterday at the announcement.
“With today’s proposals, we are strengthening both Europol and Eurojust so that Europe can respond faster, including in the fight against online criminal activities, share information more effectively, and bring criminals to justice more efficiently.”
“Serious organised crime is becoming increasingly sophisticated, digital and transnational,” said Michael McGrath, Commissioner for Democracy, Justice, the Rule of Law and Consumer Protection. “Eurojust must be equipped to keep pace with these evolving threats. This reform strengthens the agency’s capacity to support national judicial authorities, coordinate complex cross-border investigations and enhance cooperation with partners across Europe and beyond.
“By modernising Eurojust’s mandate, we are reinforcing the rule of law and ensuring that justice can respond with the same speed and agility as the criminal networks it seeks to disrupt,”
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The proposals now move to the European Parliament and member states for negotiation.
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Smart bulbs have really caught on in recent years, and it’s easy to see why. They are a breeze to use, work exactly as advertised and offer a simplified introduction into the world of smart home automation. Also, there’s just something fun about barking “turn the lights off” like a spoiled monarch and getting the bulb to do your bidding.
Smart bulbs tend to be filled with some nifty, albeit relatively simple, tech, leaving many to wonder if they use more energy than traditional LED bulbs. After all, they do contain more components to enable communication with your smartphone or Wi-Fi. So are these gadgets truly energy efficient or does the convenience come with a price?
Do smart bulbs use more energy than standard LED bulbs?
The answer is yes. Smart bulbs do use a tad bit more energy than regular LED bulbs. This is due to the nature of the technology. The two types of bulbs use the same amount of energy when illuminating a space, but standard LEDs draw no power when turned off. Smart bulbs do draw a bit of power when not in use, so they can remain connected to Wi-Fi or a hub.
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According to a 2019 study published in ScienceDirect, “when a user turns off a smart LED bulb from a mobile device, the bulb stops emitting light; however it is constantly consuming power.” The study found that of the 30 smart LED bulbs tested, 21 had standby power consumption levels of less than 0.5 watts, which met the requirement set out by the Energy Star program.
How much more energy does a smart bulb use?
Smart bulbs use very little electricity in standby mode. This varies depending on the manufacturer and model, but we’ve found devices like the TP-Link Tapo that are advertised as consuming about 0.2 watts in standby, while Philips Hue stated in a whitepaper that most of its “more modern products” consume less than 0.5 watts while in standby mode.
A single bulb’s standby power consumption will increase your energy bill by $0.35 to $1.30 per year, though this will vary depending on local utility costs. For many, this difference in consumption will be negligible and won’t impede smart bulb adoption.
Absolutely. The additional power draw of a smart bulb is so small that the various benefits offered could offset the cost and even reverse it. One of the primary functions of a smart bulb is the ability to turn it on or off at will via an app or smart assistant. Another primary function is the ability to create schedules. Taken together, this can drastically reduce the amount of time the bulb is being used. Many models even allow for dimming, which further lowers the energy load.
Are there any other hidden costs with smart bulbs?
There is one other fairly significant cost factor, but it’s not hidden at all. That’s the price of the actual bulbs. Smart bulbs tend to be more expensive to purchase when compared to regular bulbs. Traditional LEDs cost anywhere from $1.50 to $4 per bulb, and combo packs can lower the price even further. Smart bulbs start at around $6, in the case of IKEA’s latest offering, and shoot all the way up to around $90. However, the average price sits at around $8 to $15 per bulb. Combo packs can help keep costs down.
Do smart bulbs last longer than traditional LEDs?
No, but it’s a bit more complicated than that. Smart bulbs are typically rated slightly under traditional LED bulbs when it comes to lifespan. This is primarily because of the additional components involved with a smart bulb, which can wear down as the years go on. On paper, regular LEDs last for 20 to 40 years and smart bulb LEDs last anywhere from 15 to 25 years.
Once again, this can be offset by the nature of the technology. Smart bulbs won’t stay powered on as long as old-school light bulbs, but the added control options will likely translate to a more economical usage schedule.
Swaptopus plans battery hubs capable of supporting 300,000 electric trucks
CATL and Octopus want truck batteries swapped within minutes
Europe’s freight sector could avoid lengthy charging delays through swapping
Octopus Energy has outlined plans for large-scale battery projects aimed at accelerating the shift towards electric freight transport across Europe.
The company is working with battery giant CATL on battery technologies for freight transport, energy storage, and grid services.
While the immediate focus falls on commercial transport infrastructure, the partnership could eventually help bring battery swapping into the mainstream European trucking market.
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Battery swapping takes priority before household storage
Octopus and CATL have formed a joint venture called Swaptopus to expand battery swapping infrastructure throughout European freight networks.
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Instead of waiting for charging sessions to finish, electric lorries will exchange depleted battery packs within a matter of minutes.
CATL’s largest commercial vehicle batteries can reach 1000 kWh, roughly 20 times the capacity found in an average electric passenger car.
“Electric trucks already beat diesel on running costs, the challenge is keeping them moving. Battery swapping changes that. Instead of waiting for hours, trucks can be back on the road in minutes,” said Greg Jackson, CEO and Founder of Octopus Energy Group.
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“By combining Octopus’s software and energy expertise with CATL’s world-class battery technology, we’re making clean freight practical at scale across Europe.”
The first large battery swapping hubs are expected to begin operating during 2027, beginning with sites located within the UK.
Octopus and CATL intend to increase that network to more than 30 large hubs operating throughout Europe by 2035.
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According to figures released alongside the announcement, the infrastructure could eventually support more than 300,000 electric trucks.
The companies also estimate the project could unlock more than £30 billion in private investment over the coming years.
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Vehicle-to-Grid plans could support future batteries
Beyond freight transport, both companies are also examining energy storage technologies and wider electricity management opportunities across Europe.
One proposal involves expanding Vehicle to Grid technology across CATL’s global network of automotive manufacturing partners and customers.
The companies believe millions of future electric vehicles could eventually return electricity back into national energy networks during demand peaks.
“Battery swapping will be a significant part of the future of commercial transport. We have field-proven this technology in China, and we are delighted to bring it to the UK and Europe…” said Dr. Robin Zeng, Chairman and CEO of CATL.
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“Together, our expertise in battery swapping, B2G (Battery-to-Grid) and energy storage, paired with Octopus’s AI-powered energy trading and management technologies, will speed up the electrification of road transport across the region.”
Swaptopus believes battery swapping hubs could eventually serve purposes extending well beyond keeping electric trucks on the road.
“We believe the future of land based transport is electric and autonomous, and battery swapping is a massive part of the enabling infrastructure,” said William Rowe, CEO and Founder of Swaptopus.
“Not only does it significantly reduce down time but since the batteries at the swapping stations can be charged and discharged when the grid needs it, they act as a virtual power plant and in turn lower costs for consumers.”
Ice cream for breakfast? Well, sure, why not, especially when it’s a wholesome and nutritious high-protein ice cream you make in your Ninja Creami. It might even be healthier than the breakfast you had this morning.
There are several different models of the Ninja Creami, including the Swirl, which I used. You can read my Ninja Creami Swirl review here. Any model will do for making delicious and healthy breakfast ‘ice cream’, the Swirl can just make it into soft serve if you like. You must freeze your ingredients in the provided container for 24 hours, so be sure to plan a day ahead.
Protein shakes
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I’ve made a number of different protein-forward Creami recipes, but it might take some experimentation to find the ones you like the best. The simplest option is just to freeze a protein shake (or your milk of choice plus protein powder.) If those taste too plain or icy, you can doctor them with extras like vanilla extract, cacao powder, xanthan gum, pudding mix, collagen powder, cottage cheese, or fruit. You can process them on the CreamiFit setting if your Creami has that; if not, the Light Ice Cream setting will work. Personally, I’m not a big fan of protein powders and shakes. But if you do like them, you’ll like them even better as ice cream.
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Just yogurt
Another very simple high protein option is to simply freeze a tub or two of your favorite flavored yogurt. That won’t need any doctoring to produce a perfectly textured frozen yogurt treat. I used the Frozen Yogurt setting and sometimes also put it through the Swirl mechanism for a true frozen yogurt shop experience. Of course you can skip that step if you have a regular or Deluxe Ninja Creami and not the Swirl model. Either way, you’ll probably want to experiment with mix-ins and toppings. Granola, fruit, and/or a drizzle of nut butter make nice breakfast frozen yogurt toppings. I’ve frozen a number of yogurts; my favorites have been apple pie, tiramisu, and creme brulee.
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Frozen tub of strawberry yogurt topped with apples, almond butter, and chia seeds(Image credit: Karen Freeman / Future)
Apple pie frozen yogurt(Image credit: Karen Freeman / Future)
High protein base
Honestly, I have not yet found the perfect ‘healthy vanilla Creami base’, but I tried this concoction of vanilla greek yogurt, skim milk, and cottage cheese. Sure, it was healthy, and the texture was great, but it didn’t taste like much. The mangoes on top helped! There are so many recipes online, I’ll have to keep searching.
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(Image credit: Karen Freeman / Future)
Simple frozen fruit sorbets
I often eat chia pudding for breakfast, a simple concoction of chia seeds, almond milk, and Greek yogurt. I recently made my usual chia pudding, but instead of topping it with fruit, I topped it with seeds, granola, and a few scoops of simple Ninja Creami sorbet. The one-ingredient sorbet was simply a can of peaches in juice, dumped into a Ninja Creami container. I processed it on the Sorbet cycle. This is delicious and works with any kind of fruit. Pears, mangoes, and pineapple are particular favorites. Of course, you can just make simple fruit sorbet for a light, refreshing breakfast.
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(Image credit: Karen Freeman / Future)
Frozen can of mangoes and juice(Image credit: Karen Freeman / Future)
Açai bowls
I made my own açai bowl with store-bought frozen açai cubes. I blended them with some fruit, milk, and sweetener and used the Lite Ice Cream setting. I topped mine with fruit, granola, hemp seeds, and almond butter, but you could also add coconut flakes, honey, yogurt, other seeds, nuts, or anything you like. This was tasty.
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Açai bowl (Image credit: Karen Freeman / Future)
Yogurt, milk, and fruit
A simple cherry vanilla Creami, basically just equal parts milk of choice, vanilla yogurt, and cherries came out quite nicely. You could do this with any kind of fruit you like.
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(Image credit: Karen Freeman / Future)
Just the tip of the icecreamberg
I keep thinking of more recipe ideas I want to try, there are so many breakfast-appropriate Ninja Creami recipes out there. And if you want to make a real full-on whole-milk-cream-egg-sugar ice cream and eat that for breakfast? No judgement here. Life is short — eat dessert first!
The deal arrives at a moment when AI is rewriting how shoppers discover products. Trustpilot said click-throughs from AI-powered search engines rose 1,490 percent during its most recent financial year, which ended in March. A study by analytics firm Promptwatch ranked Trustpilot as the fifth most-cited domain globally on ChatGPT, behind only Wikipedia, YouTube, Reddit, and LinkedIn.
That surge is what makes the Shopify tie-up more than a distribution deal. As AI assistants start recommending products and handling purchases on a shopper’s behalf, the data those assistants rely on to form an opinion becomes critical infrastructure. Trustpilot’s argument is that verified human reviews are the trust layer AI needs to make good recommendations.
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“The rise of AI is transforming how consumers discover, evaluate and purchase products,” CEO Adrian Blair said. “Shopify merchants will now be able to build trust with customers at the point of decision.”
The partnership is not exclusive. Trustpilot said in March that it was pursuing integrations across banking, insurance, utilities, and other ecommerce platforms. The Shopify deal is the first to be announced, and the company has framed it as a template for what comes next.
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Shopify merchants have long been able to display third-party reviews through apps, but native integrations carry more weight with both AI engines that scan product pages and with shoppers who are learning to distrust unverified ratings. A Recomaze study earlier this month found that AI assistants ignored 60 percent of online stores entirely, often because the product data was not structured in a way the engine could read.
The timing also reflects a broader anxiety about review integrity. AI-generated fake reviews have become a growing concern across the industry, and Trustpilot has positioned its verification systems as a defence against them. The company reported removing more than four million fake reviews in its last fiscal year, using its own machine-learning detection tools.
Trustpilot’s shares have climbed sharply this year on the back of its AI-search tailwind, with Bloomberg reporting a 46 percent gain year-to-date. The company reported $16 million in operating profit for FY25, its first full year in the black after years of losses. Revenue grew 19 percent to $211 million.
Whether the AI-search boom is durable remains an open question. The 1,490 percent click-through increase is measured from a small base, and the company has not disclosed what share of its total traffic now comes from AI engines. What is clear is that Trustpilot is betting its next phase of growth on being the source AI turns to when it needs to know whether a product or a merchant can be trusted.
Matthew Trahan has turned his workshop into a testing ground for unusual ideas. Past projects included full-size musical instruments, bedroom furniture, and even a life-size copy of himself. Each build pushed what desktop machines could handle. His newest effort went further still. He set out to create every single piece of clothing he would wear, starting from rolls of plastic filament and ending with something he could actually put on.
At first, the notion appeared to be as simple as checking off a list: make a shirt, shorts, shoes, socks, hat, belt, wallet, bow tie, glasses, watch, and bag without ever going to a store or cutting any fabric. Most of the files for the pieces were available online from public model sites, but before the printer began laying down the first layer, the owner spent 33 hours fine-tuning the drawings on his computer to meet his measurements. The actual job began with printing, which took weeks. His trusty Prusa Core 1L handled the larger portions, such as the shorts. Smaller printers took care of the rest. The overall print time came to 560 hours, which included a lot of waiting about. The project used more than 8,000 grams of filament. That’s about 8 kg, and the filament used was as different as the products themselves. Flexible TPU was employed for shoes, socks, and hats because, well, you need material that bends and cushions in a foot-related application. Stiffer PLA and PETG were utilized for the outfit’s more structural components, such as the shirt and shorts. As for the cost, it came out to a nice figure of $25 to $30, but don’t forget to factor in the cost of the printers themselves, which was not included.
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The shirt was the true highlight of the outfit, with interlocking hexagonal shapes giving it a distinct look and feel. Small gaps and flexible connectors allowed for some give, and magnets were utilized to hold the modular portions together. Finally, everything was put together! You get a stiff-looking garment that really retains its shape, giving it the appearance of costume armor rather than something you’d wear on a daily basis. The sleeves proved to be a bit of a problem, and the general fit was a little loose in some spots and tight in others.
The shorts, while a little big and boxy, had a Minecraft-likeness about them that made you look twice. Belt loops and suspender holes provided several alternatives for securing them, but let’s be honest: the wide cut and firm plastic made them difficult to wear in practice. Still, the extra room inside had one redeeming feature: storage space, and while they looked cool, they did require some suspenders to keep them up.
Shoes and socks, on the other hand, were completely unexpected, since the soft, spongy TPU utilized in the shoes resulted in a sort of barefoot shoe that worked out rather nicely. The socks, which were made of the same flexible material, felt bouncy to the touch instead of abrasive. Trahan tested the entire costume, laced everything up tight, and ran a mile in 8 minutes and 20 seconds. His feet did protest a little at the end, but credit to the shoes for holding up well and providing enough protection to complete the task.
Compared to the main outfit, the accessories were a breeze. The hat fit slightly larger than normal without requiring much tweaking. The belt, wallet, bow tie, and watch all performed their basic functions without difficulty. Glasses, on the other hand, looked great at first but quickly started to rub on the ears. Overall, these were the easier parts, as none of them required as much sacrifice as the major garments. When everything was put together, the overall look was unlike anything you’d find in a store, as the colors on the shirt stood out, the shorts dominated the lower half with their sheer size, the soft shoes and socks kept the feet happy for a while, and the upper body was a little restricted due to all the stiff sections. [Source]
China now has the world’s fastest supercomputer, overtaking the United States. The system, known as LineShine and installed at the National Supercomputing Center in Shenzhen, displaced the US system El Capitan from the top spot in the TOP500 ranking in terms of computing power.
The breakthrough comes amid an intense competition between Beijing and Washington for technological supremacy, marked by high tariffs and restrictions on a wide range of hardware components and software.
Since 1993, the TOP500 ranking has identified the world’s most powerful supercomputers every six months through a series of standardized benchmarks that evaluate each system’s performance, taking into account both its theoretical speed and its real-world performance, as well as its energy efficiency.
Historically, the ranking has been dominated by US-developed systems. However, LineShine has returned China to the top after nearly a decade out of first place.
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El Capitan, located in Livermore, California, had held the top position since 2024. Now, benchmark results have confirmed that LineShine exceeds the US system’s processing capacity by more than 20 percent.
With a power consumption of approximately 42.2 megawatts, the Chinese supercomputer delivers 2,198 exaflops, meaning it can perform more than 2 quintillion operations per second.
One of LineShine’s most striking features is that, unlike most next-generation supercomputers, it does not use graphics processing units (GPUs). Instead, it relies exclusively on central processing units (CPUs), components widely used in smartphones, desktop computers, and laptops but rarely found in large-scale scientific computing systems.
Another notable feature is that its entire infrastructure is built with hardware and software developed in China. LineShine’s architecture is based on the LingKun platform and consists of roughly 45,000 LX2 processors. Each processor has 304 cores and operates at a clock speed of 1.55 GHz.
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The nodes are connected through a high-speed network called LingQi, designed to minimize latency and accelerate data exchange. The entire system runs on Kylin OS, a Linux-based operating system widely used in China’s scientific and government computing infrastructure.
A Clear Message From China to the US
China’s return to the top of the TOP500 ranking has been interpreted as an achievement that goes beyond simply possessing the world’s fastest supercomputer, as the country is eager to show the world its tech industry can thrive despite lacking access to key US technologies.
During Donald Trump’s first administration and throughout Joe Biden’s presidency, the United States imposed strict export controls on components, software, and platforms related to advanced computing in an effort to slow China’s technological progress. In response, Beijing adopted similar measures.
Those restrictions have intensified during Trump’s current administration, particularly through tariffs and limits on imports of GPUs, advanced chips, and other components related to artificial intelligence (AI), a technology that now underpins a significant share of the world’s most powerful supercomputers.
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These restrictions have forced China to invest in developing new architectures and technologies capable of building supercomputers that can compete with the highest-performing US systems despite lacking access to certain state-of-the-art resources.
This story originally appeared in WIRED en Español and has been translated from Spanish.
The best Apple Watch overall has every feature you could want in a smartwatch (aside from satellite messaging, but I presume that isn’t a dealbreaker for most of you). There’s blood oxygen sensing, sleep tracking, electrocardiogram reading capabilities, and high blood pressure notifications. Best of all, the battery lasts for a full 24 hours, and it’ll get watchOS 27. And at $279, it’s the cheapest it’s been sold out for the past few months.
This is the best-value Apple Watch. It’s compatible with the latest watchOS and has several basic fitness features, though it lacks the extended battery life and some of the more high-tech tracking capabilities of the more-expensive Watch 11. But if you don’t need blood oxygen or ECG readings, and you don’t need a super-bright display, this affordable smartwatch is a smart buy. And now’s a good time to buy, as it’s $20 cheaper than it’s typically sold out, even when on sale.
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Photograph: Julian Chokkattu
Not everyone needs a stylus to work with the iPad, but for artists or avid notetakers, there’s no better option than the Apple Pencil Pro. It supports all sorts of gestures and magnetically attaches, pairs and charges.
Jack Nekhala had a business selling on Amazon — and in December he received an unusual offer, reports Bloomberg. A woman said she could bribe an Amazon employee “to help him retrieve $90,000 in funds that the e-commerce giant had frozen after suspending him over an alleged violation of review policy.”
Hoping to ingratiate himself with the company and restart his business, Nekhala offered to provide evidence, including recorded conversations and screen shots, that he said proved Amazon personnel were peddling inside information and influence. The smoking gun, Nekhala told the representative: information about his seller account. Only certain Amazon employees are supposed to have access to such details, but Nekhala had received them from the woman on WeChat, the Chinese messaging app. Nekhala’s experience, which he documented and shared with Bloomberg, provides a rare glimpse into an international black market that has been a persistent scourge of Amazon’s online store. On one side are sellers looking for a variety of favors: a competitive edge over their rivals, information on how to boost sales, a way to get themselves unsuspended. On the other are middlemen who lurk on message apps like Telegram, WeChat and WhatsApp offering access to people inside Amazon who can get things done for a price…
It’s impossible to determine the scope of the illicit activity, but it’s an open secret among Amazon sellers and consultants, who are frequently approached on social-media platforms and messaging apps. “The message is always the same: ‘I’m going to show you screenshots to prove I have inside access,’” said Chris McCabe, a former Amazon employee who runs a seller consulting firm… In 2020, federal prosecutors exposed an international bribery scheme involving Amazon sellers and employees. The ring allegedly extracted about $100 million in unfair advantages by bribing Amazon employees in Asia to help them sell more products and sabotage their competitors. Five people in the US were convicted and received jail terms or probation. Last year, law enforcement officials in India began investigating more than 20 former Amazon employees suspected of accepting bribes from trucking companies in exchange for routes, according to The Times of India.
After Nekhala reported his own experience to Amazon, the representative committed to “do some digging” and to email him instructions on how his evidence could be shared, according to a recording of the conversation. But Nekhala said he never heard back. The employee who leaked his personal information had already been fired for unrelated misconduct, according to Amazon.
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Amazon told Bloomberg employee involvement was “very rare,” and that “We invest heavily in this area and have dedicated teams and systems in place to prevent all types of fraud, including by our own employees.”
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